Mercedes-Benz of Sudbury

Awesome.. beyond comparison We got our new C300 from Mercedes at Natick and our experience was truly exceptional. We worked with Lisa and then Fred from Sales team and they were We got our new C300 from Mercedes at Natick and our experience was truly exceptional. We worked with Lisa and then Fred from Sales team and they were very friendly and patient and helped us in our very satisfactory purchase.. More

Comfortable transaction, casual elegance Jon Montes is a knowledgeable professional. Our experience was easy and casual. The staff is respectful, not over the top. You can ask for what you wa Jon Montes is a knowledgeable professional. Our experience was easy and casual. The staff is respectful, not over the top. You can ask for what you want and feel no pressure. More

We had amazing experience! Everyone was so great to work with, especially Francisco and Zine, who made us feel like family. Francisco worked hard to meet our needs and wasn’t pu Everyone was so great to work with, especially Francisco and Zine, who made us feel like family. Francisco worked hard to meet our needs and wasn’t pushy at all, but kept in touch while we made our decision. Negotiation was pleasant and his sense of humor was refreshing. Zine was amazing as well and made the lease application process easy. Thx u both! More

Excellent Service! Jose was very helpful with making the car purchasing process as easy as possible! I will definitely do business with Mercedes-benz of Natick again! Jose was very helpful with making the car purchasing process as easy as possible! I will definitely do business with Mercedes-benz of Natick again! More

very accomodating When I left the dealership after having my car serviced I realized there was a hazard light that had come on. I called my service liaison Brian Breide When I left the dealership after having my car serviced I realized there was a hazard light that had come on. I called my service liaison Brian Breidegam and he immediately arranged for a service technician to come to my home and take care of it. I told my passenger "now that is service!" More

Exceptional service A truly proactive, thoughtful service team that resolved problems other dealers were unable to do. Couldn’t be happier. They additionally provided a A truly proactive, thoughtful service team that resolved problems other dealers were unable to do. Couldn’t be happier. They additionally provided a loaner car, and pickup/drop off service working around my difficult schedule. Appreciated the regular updates via text, always trying to ensure my satisfaction. Service is a lost skill in today’s economy, yet MB of Natick has mastered this skill. Thank you. More

Professional dedicated dealership The sales staff worked patiently and diligently to assist me with the selection of a new car, and to help me with familiarizing myself with the new ca The sales staff worked patiently and diligently to assist me with the selection of a new car, and to help me with familiarizing myself with the new car when it arrived. This is the second car I lease from this dealership, and I feel comfortable with the price this dealership has been offering me without high pressured negotiations. The experiences I had with both sales and service were positive and pleasant. More

Service Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazin Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazing. Loaner car had 13 miles.. enjoyed the SUV as I drive a E350. Thank yo u. More

Salute to Charles Scrymgeour, Zine Bentoujda and Gary Fine I just leased my 10th Mercedes vehicle from MB of Natick and the reason I keep coming back is because of the very high caliber of the professionals wh I just leased my 10th Mercedes vehicle from MB of Natick and the reason I keep coming back is because of the very high caliber of the professionals who work there. This is not a high-pressure sales environment, get the sale done and see you later, the employees at MB of Natick really see their job as building a long-term relationship with their customers and they are ideally suited to working with their clientele becasue many of them are former customers themselves. Charles Scrymgeour has been my agent for many years, and he is truly my agent. He is invariably professional, listens carefully to my questions and gives me direct and clear answers, and regularly checks in with me long after the purchase--in sum, he is is always there when I need him. I would also like to salute Zine Bentoujda and Gary Fine. Zine has been the finance manager on about 5 of my new cars and he always presents the finance options in a clear way, explaining what he sees as the pros and cons of various options, in a way that makes the information accessible for someone who does not deal with these issues everyday. Whenever I am in for service, he makes a point of reaching out and sincerely engaging with me on how things are going. In fact, on this new purchase he was instrumental in getting me to see the benefits of my new car. Last, salute to Gary Fine. I met him for this first time last week and he too is the consumate professional. Polite, firendly but low key, knowledgeable, and truly helpful. He patiently and effectively took me thru each function of my new car in a way that was both enjoyable and effective-I drove away feeling that I totally understood each important function of the car. More

Excellent experience!!! Gary Fine went above and beyond to ensure that he got the car that I was looking for. He was patient and tried all options to locate my car that was n Gary Fine went above and beyond to ensure that he got the car that I was looking for. He was patient and tried all options to locate my car that was not readily available. He kept me updated with the progress. I would recommend talking to Gary, if you are looking for a new Benz. I have been very pleased dealing with almost everybody at Natick dealership - starting with the sales team and very professional service department. More