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872 Reviews of Mercedes-Benz of Sudbury - Service Center
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February 01, 2021
Scott was the best service advisor I have worked with in my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. More
by DAP
Employees Worked With
Scott Masterson
January 25, 2021
My service agent Abdul was very nice and professional, and I was very happy with his service. However, the communication from the dealership via email has been confusing and annoying. The very same da and I was very happy with his service. However, the communication from the dealership via email has been confusing and annoying. The very same day my vehicle was taken out of the dealership after A1 Service, I received a message via email about an open service call, prompting me to call the dealership. Subsequently I was told open service was already taken care of. Then again, three days after the A1 service was finished, received another e-mail informing me "our records indicate that your 2017 Mercedes Benz may be due for its recommended service". This is ridiculous, confusing and a sign of inefficiency. More
by paulvarghese4
Employees Worked With
Abdul Khalid
January 24, 2021
Great job in my Mercedes C 300 with a excellent customer service from Scott Masterson , Service Advisor Herb Chamber Mercedes of Natick thank you again service from Scott Masterson , Service Advisor Herb Chamber Mercedes of Natick thank you again More
by Paulorocha27
Employees Worked With
Scott Masterson
January 23, 2021
Excellent service as always I have worked with Scott several tomes and it has always been an excellent experience. I particularly appreciate the great communication several tomes and it has always been an excellent experience. I particularly appreciate the great communication More
by dausiello
Employees Worked With
Scott Masterson
January 23, 2021
Scott Masterson is an excellent Service Advisor, and is very knowledgeable about the Mercedes Benz. It's comforting to know that my car is in Scott's care. Jim very knowledgeable about the Mercedes Benz. It's comforting to know that my car is in Scott's care. Jim More
by jreuls
Employees Worked With
Scott Masterson
January 21, 2021
Excellent service, and excellent communication by your representative Abdul. Also, the rental car was waiting on me upon arrival at the dealership. Total time to drop off my car and get out with the renta representative Abdul. Also, the rental car was waiting on me upon arrival at the dealership. Total time to drop off my car and get out with the rental car was less than 15 minutes. Five stars service. More
by Malghool
Employees Worked With
Abdul Khalid
January 21, 2021
Great service, super quick turnaround, awesome communication with updates on car status and completion. Always a fantastic experience at this dealership, whether purchasing or servicing my Herb C communication with updates on car status and completion. Always a fantastic experience at this dealership, whether purchasing or servicing my Herb Chamber Benz. More
by drjohn08318
Employees Worked With
Scott Masterson
January 20, 2021
Savannah is superb! I was crazed trying to get my husband's car in for flat tire repair on New Year's Eve. She was calm, patient, informative, efficient, and most of all kind! husband's car in for flat tire repair on New Year's Eve. She was calm, patient, informative, efficient, and most of all kind! More
by Cathy T
Employees Worked With
Savannah
January 15, 2021
Shop and personal all top knotch. Parking lot immaculate building same . all personal same. Nice job .keep up the good work.thank you all for your commitment. building same . all personal same. Nice job .keep up the good work.thank you all for your commitment. More
by John
