Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sudbury
Sudbury, MA
3,096 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 940 service reviews
March 06, 2026
Fred took care of all of our concerns including minor cosmetic issues. Excellent service always. cosmetic issues. Excellent service always. More
by Doug and Carol
Employees Worked With
February 24, 2026
Mercedes Benz of Sudbury offers exemplary service from both sales to service, and beyond. My new GLS580 is the third new vehicle I have purchased from this Dealership in the last six years, and probably n both sales to service, and beyond. My new GLS580 is the third new vehicle I have purchased from this Dealership in the last six years, and probably not my last, looking to the future. More
by Richieharley59
February 11, 2026
Brian was attentive. He kept us fully informed of the process and timing of the work. Ready to answer any question. Good attitude. He kept us fully informed of the process and timing of the work. Ready to answer any question. Good attitude. More
by charles
Employees Worked With
December 03, 2025
Everyone at the dealership is wonderful. I appreciate the updates I received. Lilo has been my service manager, he is the best! I appreciate the updates I received. Lilo has been my service manager, he is the best! More
by dianevalentino
November 29, 2025
I booked two service appts online and had them both cancelled for no reason. I sent an email to Geoff Bosse, Service Director and Elmin Jonuz the Service Manager, and the email was ignored. At no point cancelled for no reason. I sent an email to Geoff Bosse, Service Director and Elmin Jonuz the Service Manager, and the email was ignored. At no point did the dealership reach out to me to tell me why the appts were cancelled. More
by domeherring
November 28, 2025
Visiting from out of town. Needed to replace a tire asap. I called and they gave me a service appointment right away. Told me they had the right tire in stock and had put one a Needed to replace a tire asap. I called and they gave me a service appointment right away. Told me they had the right tire in stock and had put one aside for me. Told it would take @ 90 minutes to do the job. Walked over to the counter after that time expired and was told my car was ready and would be brought to me as soon as finished washing my car! Unbelievable service! Fast, accommodating. Saved a holiday weekend for me. More
by Bruenner.eric
November 19, 2025
Josh was incredibly attentive and knowledgeable, providing me with all the information I needed. The service on my vehicle was quick and efficient, without any unexpected delays or costs. While ther providing me with all the information I needed. The service on my vehicle was quick and efficient, without any unexpected delays or costs. While there was another dealership closer to my home, I chose this one for a good reason. I highly recommend them. More
by kitty_saini
Employees Worked With
Josh
November 18, 2025
I have worked with Fred for many years. He is an excellent customer service representative. He is an excellent customer service representative. More
by tiggerbrooks
Employees Worked With
