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Mercedes-Benz of Sugar Land
Sugar Land, TX
516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 516 reviews
October 16, 2025
This was the most efficient and effective car buying experience I’ve ever had. Jay was absolutely awesome, professional, attentive, and genuinely focused on making everything seamless from start to fini experience I’ve ever had. Jay was absolutely awesome, professional, attentive, and genuinely focused on making everything seamless from start to finish. The service at Mercedes-Benz of Sugar Land was top-tier, the attention to detail was excellent, and I truly feel like I received a great deal. Highly recommend Jay Quilloy and the finance for anyone looking for a first-class experience! More
by maribethTan
Employees Worked With
Jay Quilloy
September 01, 2025
From the moment we arrived, Jay Quilloy greeted us with respect and genuine gratitude. The entire process was quick, smooth, and professional. Jay went above and beyond, taking the time to explain every fe respect and genuine gratitude. The entire process was quick, smooth, and professional. Jay went above and beyond, taking the time to explain every feature of the vehicle in detail. It was truly an outstanding experience, he is a true asset to the dealership! More
by Varkey
Employees Worked With
Jay Quilloy
March 11, 2025
Called to get a quote for repair, transfered to the service department, put on hold for 21 min before i decided to call back, then they hang up on me, so i call back, they transfer me again and after w service department, put on hold for 21 min before i decided to call back, then they hang up on me, so i call back, they transfer me again and after waiting another 4 1/2 minute i give up. 2 minutes later someone from the service department calls me back and starts talking about something totally differen and when he realises the called the wrong person ythey hang up on me again. UNPROFESSIONAL AND NOT WORTHY OF A LUXURY BRAND. WOW More
by knutklausen
Employees Worked With
Jon Beyleveld
February 08, 2025
Very unprofessional service! As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for t As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for the keys when salesman inform that finance team need more time to evaluate the profile. Next day they asked for more documentation then immigration. All sent all positive and verbally approved and asked to come in 1 hour to pick the car. 2 hours later I called as i was waiting and standby. In response they said tomorrow morning it will be ready. Kept following up for 5 days and no response. Today got call that lease rejected with no reason. Screwed my credit, paid for insurance which i have to pay the first month regardless and no explanation by Mercedes team. Super disappointed and frustrated. Never coming back to this branch who doesn’t have basics of customer service. More
by yousfshamsi
Employees Worked With
Andrew, Willie Antonio
January 03, 2025
We bought our Mercedes-Benz, Mr. Pete Sanchez was just awesome, professionally, courteous, and respectful. Thank you Mr. Sanchez for making my husband's dream become a reality...... Pete Sanchez was just awesome, professionally, courteous, and respectful. Thank you Mr. Sanchez for making my husband's dream become a reality......Wishing you all a Healthy, Happy, and Prosperous New Year. More
by Rmidjn
Employees Worked With
Pete Sanchez
June 17, 2024
Bought a used Mercedes amg gtc. My salesperson was Juan Lozano. I am from California and bought it out of State. Multiples times I asked Juan for record maintenance that this dealer My salesperson was Juan Lozano. I am from California and bought it out of State. Multiples times I asked Juan for record maintenance that this dealership did to the car (per Juan). He said that he will email it to me or put it in the car when it is shipped. Videos were quickly taken, when I asked him any paint chip or dent? No nothing. When I received the car, no maintenance records and no owner manual and quite of few paint chip. I call him back about the manuals, he said that he will take care of it and talk to his manager (every car should come with owner manual). It has been 45 days nothing, Juan is not responding to my texts and calls anymore. He doesn't care, he made his sale. I would strongly recommend to not buy from this dealership specially if you are from out of State. More
by oudinotnicolas
Employees Worked With
Lozano, Juan
March 28, 2024
I came in to purchase a Vehicle. The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction so smooth than expected. The conversations with him was very interesting and he's very knowledgeable about the Car i wanted. I can't recommend him enough. Couple of Vehicles was purchased thru him. Thanks Pete. More
by Jaladekere
Employees Worked With
Pete Sanchez , Sean Sullivan, Tom Berry, Rodrigo Mejia, Marcus Shepard, Jose Dominguez
