I purchased a car that was Certified Pre-Owned with a clean car fax and it was wrecked with an 11" mark of damage on the front bumper area. The wheel was damaged and the steering column makes a thumping sound and you can feel it as well. The poor paint job and feeble attempt at covering up the damage is beyond pathetic. The color does not match, there is a halo around the perimeter that is evident, there are sandpaper marks, and the original damage is still there. I had to take it to MB and Caliber Collision of Boerne to get written verification of the damage. The Sugar Land manager, David Lefkowitz, chocked it up to "chips". It is hardly what anyone would consider road rash by any means. They also sold duplicate copies of the temporary plates to someone driving a Chevy Impala three weeks after my purchase. That car with the copied plate in the window was captured by NTTA in the DFW area. The screenshots I have of the car when it was listed verify the above statements. They are great when they want your business and money but when there is a problem they just blow you off.