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Mercedes-Benz of Sugar Land
Sugar Land, TX
507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 507 reviews
March 28, 2024
I came in to purchase a Vehicle. The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction so smooth than expected. The conversations with him was very interesting and he's very knowledgeable about the Car i wanted. I can't recommend him enough. Couple of Vehicles was purchased thru him. Thanks Pete. More
by Jaladekere
Employees Worked With
Pete Sanchez , Sean Sullivan, Tom Berry, Rodrigo Mejia, Marcus Shepard, Jose Dominguez
Helpful January 31, 2024
My experience with Mercedes-Benz of Sugarland was extremely disappointing. End of November, I had found a car on their website that I was excited about and drove an hour to see it. However, upon clos extremely disappointing. End of November, I had found a car on their website that I was excited about and drove an hour to see it. However, upon closer inspection, it became evident that the car had some issues, including damage to the front bumper and steering wheel. Although the sales representative acted surprised, it was clear to me that these issues were not disclosed upfront in their posting; but, they offered to fix them right away if I wanted to go through with the purchase. So I chose to purchase, and was driving it fixed up by mid-December. To make matters more concerning, when I then tried to list the car on Turo, I discovered that it had an open recall. This was surprising because I specifically asked the sales representative about any alarming information in the car's history report, and was assured that it was clean. When I raised my concerns with the sales representative and later with the sales manager, James, I was met with a dismissive response. They claimed that since I bought the car "as is," I was responsible for any issues. Despite their initial promise to address the recall by January, it still remains unresolved. When I returned to the dealership this last weekend, James, the sales manager, only offered me trade-in value for the car. This left me feeling deceived and frustrated. I am deeply disappointed by the lack of transparency and accountability at Mercedes-Benz of Sugarland. Their actions have resulted in unexpected financial burdens and less money for my family. It is disheartening to think that the sales representative and sales manager are seemingly unaffected by the negative impact they have had on customers. I hope that this review serves as a warning to others considering doing business with Mercedes-Benz of Sugarland. It is important to thoroughly inspect any vehicle and ensure complete transparency before making a purchase. I’ve also learned that I cannot trust anyone at a car dealership. More
by LizLentz
Employees Worked With
James Goodman
October 05, 2023
I bought a 2020 Mercedes from Sugar Land Mercedes recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explan recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explanation from me, the New Car Sales Manager Mr. Howard Rich took me to the Pre-owned Sales Manager Mr. James Goodman. Mr. Goodman ensured that the vehicle was fixed while I was given a loaner car. They were very helpful and I am thankful. More
by Secondsamuel
Employees Worked With
Howard Rich, James Goodman, Willie Antonio
March 23, 2023
I just want to make a shout out to Steve. He is very cool to deal with and makes me feel like family. Thanks for your help and big ups to you! He is very cool to deal with and makes me feel like family. Thanks for your help and big ups to you! More
by Daniel
Employees Worked With
Steve Ho
March 22, 2023
I recently visited Mercedes Benz of Sugar Land for routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I h routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I had the pleasure of speaking with Steven Ho, one of the sales representatives. Steven was extremely knowledgeable about the various models of Mercedes Benz cars and took the time to answer all of my questions. He was patient, professional, and not at all pushy, which I appreciated. He took the time to understand my needs and preferences and showed me a few different cars that fit my criteria. I was impressed with the variety of cars they had on the lot and the attention to detail in their showroom. Steven's level of expertise and customer service were top-notch, and I felt comfortable and confident throughout the process. I would highly recommend Mercedes Benz of Sugar Land and Steven Ho for anyone in the market for a new car or needing car service. Thank you for the great experience! More
by hafev63788
Employees Worked With
Steve Ho
March 22, 2023
I recently took my Mercedes Benz to the Sugar Land dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friend dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friendly and knowledgeable. He took the time to explain the process to me and kept me informed throughout the service. I appreciated how transparent he was with me about the pricing and timeline, which made me feel comfortable and confident in my decision to get my car serviced here. The waiting area was comfortable and clean, and I was able to get some work done while I waited for my car to be serviced. When David informed me that my car was ready, he thoroughly explained what they had done and what I could expect in the future. Overall, I am very satisfied with the service I received at Mercedes Benz of Sugar Land, and I will definitely be returning for any future maintenance needs. Thank you, David, for making my experience so positive! More
by hafev63788
Employees Worked With
David Di
March 17, 2023
Had the most easiest purchase. We were sold. And bought and drive home in 30 minutes. It might have been less. We love our new car. ❤️ We were sold. And bought and drive home in 30 minutes. It might have been less. We love our new car. ❤️ More
by Marie
Employees Worked With
Luis Alberto Salazar
March 14, 2023
Great buying experience! We called ahead and the car was ready for us to see. It was as listed. We spoke with Levi and made a good deal quicker than any previous buying exper We called ahead and the car was ready for us to see. It was as listed. We spoke with Levi and made a good deal quicker than any previous buying experience. Highly recommended. More
by WoodsJ
Employees Worked With
Levi Strowder III
March 09, 2023
My Service Advisor Steve Ho is amazing! He quickly diagnosed my concern, had my car ready exactly when he said it would be, and even had my car washed! Because of Steve, I’ll never go anywh He quickly diagnosed my concern, had my car ready exactly when he said it would be, and even had my car washed! Because of Steve, I’ll never go anywhere else! More
by Fred
Employees Worked With
Steve Ho
