Mercedes-Benz of Sugar Land

Exceptional Customer Service without compromise! We purchased a pre-owned Mercedes-Benz from a local car dealership and it only came with one key. I called Mercedes-Benz of Sugar Land, which is the c We purchased a pre-owned Mercedes-Benz from a local car dealership and it only came with one key. I called Mercedes-Benz of Sugar Land, which is the closest Mercedes-Benz dealership to Katy, TX where we live. I was transferred to the parts department and spoke with Jose who was extremely helpful! He explained the process of purchasing a new key. During our conversation he asked if I had checked to see if there were any re-calls on my particular vehicle and when I told him I hadn't, he checked for me and as it turns out there was one. He immediately introduced me to Tammy Stafford from the Service Department who helped me get a service appointment scheduled and took care of everything related to the re-call. When my car was getting serviced, I was shuttled to and from work by a valet from the dealership - who was extremely kind and professional! Since my initial service visit, I have been back to the dealership several times and every time I visit, the customer service I receive has been unparallelled. They really do strive for customer satisfaction in everything they do and we would recommend Mercedes-Benz of Sugar Land blindly and without reservation to anyone considering taking their car in or purchasing a vehicle from their dealership! More

Exceptional Service From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully infor From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully informed of the service that was required, the cost and the length of time it would take for service to be completed. The invoice was prepared for me and available on-line, along with the the ability to pay which reduced the time spent picking up my car. Great Service and Friendly Customer Care! More

Amazing car buying experience! Buying my new C250 from the Mercedes Benz dealership in Sugar Land was just a pleasure! I worked with David Di, who is just a pleasure and in my opini Buying my new C250 from the Mercedes Benz dealership in Sugar Land was just a pleasure! I worked with David Di, who is just a pleasure and in my opinion in their best salesman. We had entered the dealership just before closing time, and not only did they stay open late for us but David met our monthly and down payment request within minutes it seemed like after getting our information- gave us a test drive - and finalized our deal! They continue to earn my respect and loyalty every time I visit due to their impeccable customer service and honest help. More

Buy from Kenneth Hughes! Kenneth came to our rescue after we had a bad experience at another dealership out of town. From beginning to end, he was attentive and helpful - he r Kenneth came to our rescue after we had a bad experience at another dealership out of town. From beginning to end, he was attentive and helpful - he really went the extra mile for us. We are extremely happy with our buying experience at Mercedes-Benz Sugar Land, and we would recommend Kenneth to anyone who is looking to purchase a Mercedes. 10/10 stars. More

Purchasing New C-400 2015 My experience with Frank Kelske and MB Sugar land had exceed my expectation, the attention and ?information Frank provided to me leads me to do the de My experience with Frank Kelske and MB Sugar land had exceed my expectation, the attention and ?information Frank provided to me leads me to do the deal with him, he brought every single car I asked ?for and let me test drive it, after I made my mind to go with C-400 the purchasing process took 1 hour ?only and drove my new car back home. ? If you want to buy Mercedes Benz go to sugar land dealr and ask for Frank Kelske, you will not regret it. ? More

100% Payne free buying experience! This was by far the best car buying experience we have ever had! 100% Payne free!!! Our dealer, Frank Kelsky, was very patient with all my questions This was by far the best car buying experience we have ever had! 100% Payne free!!! Our dealer, Frank Kelsky, was very patient with all my questions and able to research any questions he was unable to answer. We could not have been more pleased with our car purchase and all the events that led up to it. We would not hesitate to recommend MB of S Land and our dealer, Frank! More

New GLK 350 Frank Kelske, our saleman was great. The whole process was complete in less than two hours. I would definitely recommend Frank and the dealership for Frank Kelske, our saleman was great. The whole process was complete in less than two hours. I would definitely recommend Frank and the dealership for your next purchase. More

New ML 350 Frank Kelske made our purchase effortless and in a businesslike , professional and timely manner. Couldn't be happier with the sales process and with Frank Kelske made our purchase effortless and in a businesslike , professional and timely manner. Couldn't be happier with the sales process and with Frank. More

Purchase of pre owned at MB sugarland. A Very painless experience!! Frank was very professional and put us at ease on the purchase. There was no pressure put on the purchase and he did not A Very painless experience!! Frank was very professional and put us at ease on the purchase. There was no pressure put on the purchase and he did not push us for any add on. Everything was explained well and the whole staff was very friendly and helpful. It was past closing time when we were done with the paperwork but everything was handled very smoothly and efficiently. More

My Second Your next Benz needs to be purchased through Cary Fremaux at Mercedes Benz of Sugar Land, Texas. He is, by far, the most fabulous, straightforward, h Your next Benz needs to be purchased through Cary Fremaux at Mercedes Benz of Sugar Land, Texas. He is, by far, the most fabulous, straightforward, honest salesperson that we have ever bought a car from. From start to finish, his professionalism and follow through were exemplary. I can not say enough wonderful things in the space allotted. Don't look or go anywhere else-because you won't regret a second of your purchase/lease process with him. More