Mercedes-Benz of Sugar Land

Your service representative Mr. Chou Shu is the best service people I have ever seen in my life (I am 78 years old). He is knowledgeable and experienced in all aspects of the Mercedes Benz. He his ver service people I have ever seen in my life (I am 78 years old). He is knowledgeable and experienced in all aspects of the Mercedes Benz. He his very friendly toward the people and professional toward his work. I am so impress with his services. More

Mercedes Sugar Land is the very best!!!! We have purchased three Mercedes from this dealership and have NEVER been disappointed. We will continue to use this dealership for future purchases as well purchased three Mercedes from this dealership and have NEVER been disappointed. We will continue to use this dealership for future purchases as well as service Frank Kelske is wonderful. He has always been fantastic to work with and we will always buy our vehicles from him!!! More

It’s simple – when you walk in the first thing you notice is ‘Class’. Employees dress well, employees behave well and yes, they sell well. You enter this beautiful building and you get greeted right away. So is ‘Class’. Employees dress well, employees behave well and yes, they sell well. You enter this beautiful building and you get greeted right away. Something the other dealership lacked. To start, I visited this dealership for the first time on a Monday holiday. The door was opened, I saw someone and I let myself in. Even though he said ‘sorry we are closed’ he added ‘but, is there something you’d like to know?’ and he went on to dedicate one hour of his free time to help me answer questions. From that point on forward it was a smooth ride. Half way thru the deal, my sales rep had to leave town for training and passed it on to another sales rep; she was just as nice and helpful; so much so that I ended up buying the car after all. They were not so lenient when it comes to dealing, but their service, promises well kept, and just the overall experience was worth the extra mile (And dollar). Don’t buy a car anywhere else… More

I purchased my third Mercedes from Frank Kelske and once again he provided excellent customer service. I was in search of a particular car with specific details and Frank searched, located, and shipped my v again he provided excellent customer service. I was in search of a particular car with specific details and Frank searched, located, and shipped my vehicle to me in a matter of 3 days. He is helpful, professional, and down to earth which is why I continue to utilize him in my car purchases. Thanks again for my new AMG! I love it! More

I can't say enough good things about my experience with your service department this week. Before giving my issue one last try to be resolved, I had taken my car to have the front end fixed five time with your service department this week. Before giving my issue one last try to be resolved, I had taken my car to have the front end fixed five times. I went to the Greenway dealership four times and the North Freeway once. Each time, my car came home unfixed. From the moment I met with Randy Els, who had Dario test drive my car with me in it so he could hear the noise for himself, I was very impressed by the warm and professional atmosphere of this dealership. Everybody treated me so kindly (something I didn't always encounter at Greenway). And instead of giving me a stripped down loaner car, the car I was given to drive had a sunroof and satellite radio. It made the mere 24 hours I had to drive it a pleasure. Not only did I get my car back a day later (instead of days later), Dario was able to fix the problem. For the first time in years, I am able to drive a car that feels and sounds like a luxury car. As I checked out at the cashier's desk, I admitted that I had been so disillusioned with my experience until now, that I wasn't considering another Mercedes for my next car. However, because of the extremely positive experience I had with your service department, I will definitely be making a visit to the dealership when the time comes to buy another car. In the meantime, I will be using your service department exclusively for my service needs. Please extend my gratitude to all of your great service professionals. More

My husband and I decided to purchase a new car during November of last year, and we needed to complete the purchase within a short period of time. We have been long time Suburban owners, but were lookin November of last year, and we needed to complete the purchase within a short period of time. We have been long time Suburban owners, but were looking for a luxury vehicle this time. We live in Bellaire, so we went to visit the Greenway Mercedes dealership, and were very interested in the Mercedes GL 450. After evaluating the Lexus, Cadillac and all other luxury SUVs, we decided to buy a GL450. We visited the Star Motor Cars dealership as well, and returned to the Greenway dealership. We talked with 3 different sales associates at these two dealerships, and never had a returned call from any of them. It was strange – we’ve never had an experience where we were more ignored than when we talked to these two dealers. We were told in the dealership that GL450s were hard to find, but that both dealerships had several available. However, neither dealership ever even followed up to let us know about the cars that they had in stock. It was very surprising and disappointing to us, and our time was running short. So, we started calling other Houston and Texas area dealerships to try to find a vehicle. Other dealerships were slightly more responsive, but then we talked to Maria Haller. My husband and I have bought a number of cars in the past, and Maria is by far the most professional and responsive sales professional we have met. She listened to what we needed, was tireless in her dedication to finding us exactly the car we wanted, and sent us option upon option for a vehicle. She didn’t ever suggest that it was too hard, or get frustrated with us for changing the options many times, or suggest that since these vehicles are in high demand, that she wouldn’t help us. We were so relieved to know that good sales associates DO exist. We purchased our car from her, and absolutely love it. We intend to point all of our friends and relatives to her as well, and can’t recommend her highly enough. More

As far as service gies, MB if Sugarland is top notch. My car was picked up for service and a loaner car was brought at that time. Same thing when my car was ready. Ramon did the picking up and dropping off. car was picked up for service and a loaner car was brought at that time. Same thing when my car was ready. Ramon did the picking up and dropping off. He was an absolute pleasure. More

My husband and I went in on Saturday morning simply to have our new plates installed. All we can say is "WOW"! Each and every time we have visited Mercedes Benz of Sugarland we are treated so extremely have our new plates installed. All we can say is "WOW"! Each and every time we have visited Mercedes Benz of Sugarland we are treated so extremely well. Although we visited the service department, Maria Haller took care of everything for us, so unfortunately, we don't recall any service employee names, but they too are all outstanding! When we left the dealership that day all we could do was smile. My husband and I have already discussed that we never want to deal with any other dealership - EVER! WE LOVE MARIA HALLER AND WE LOVE MERCEDES BENZ OF SUGARLAND! Happy New Year! Michael and Kristmas Marron More

This place is SUPER NICE and the employees are AWESOME. They found my dream car and I still cannot believe they found it. It took Mr Stan Smith 1 day to make this happen for me. I purchased a 2012 CLS 55 A They found my dream car and I still cannot believe they found it. It took Mr Stan Smith 1 day to make this happen for me. I purchased a 2012 CLS 55 AMG black on black. They got me financed in 1 hour, a 95K car in 1 hour!!! I tell all my friends that this place does magic. This sounds weird but I work from home and I leave me house once or twice a week and my wife was always complaining that I never leave the house. I now leave the house 5-6 times a week so I can just drive my car around and I actually go to the dealership and drink coffee 2-3 times a month. The employees are SOO nice and the coffee is great hahaha. I will buy my next car from them, it is just such an amazing experience. The finance dept was also nice, I told Mr Harry what I want and what I don't want and they didn't put any pressure on me and they respected my options. A++++ Thank You, Hansen Hadi More

My Wife and I shopped several dealers in the Houston area. We visited MB Sugar Land and this is where we met Maria Haller. After the visit, my wife said that this is the person that we will purchase a area. We visited MB Sugar Land and this is where we met Maria Haller. After the visit, my wife said that this is the person that we will purchase a vehicle from. She took time to go over the features of the GL including standard equipment and options. We ordered a 2014 GL 550 and it was delivered as planned. Maria followed up every step of the way. I would highly recommend Maria. Her professionalism, courtesy, and knowledge of the product she sells is what convinced us to purchase from MB Sugar Land. More