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Mercedes-Benz of Sugar Land
Sugar Land, TX
513 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 513 reviews
December 18, 2013
I had a very excellent experience at Mercedes of Sugar Land! Frank Kelske and Joseph Kelske in Sales were so helpful and I had such great customer service from them both; they were friendly and helpful in Land! Frank Kelske and Joseph Kelske in Sales were so helpful and I had such great customer service from them both; they were friendly and helpful in going over everything. And the finance department as well. I would recommend this dealership and these sales reps 100 percent. I left with my new car very satisfied and happy. More
by tinaann
Employees Worked With
Joseph Kelske, Frank Kelske, Chelsea Gotcher
December 17, 2013
I walked into the dealership and was immediately struck by the order and cleanliness of the place. Asked the front desk to see a sales person. I was introduced to Mr. Humberto Martinez and inquired about a by the order and cleanliness of the place. Asked the front desk to see a sales person. I was introduced to Mr. Humberto Martinez and inquired about a C300 I had seen online. He explained everything about the car, all its bells and whistles and the price. The next day I arrived with my wife and son-in-law, completed the paperwork and drove out with the car that same afternoon. Both Humberto and Paula were very helpful. I would recommend this dealership highly. They maintain a large inventory from which to choose from.My number plates and inspection sticker arrived two weeks later. Everything I can think of went smoothly. Although I have not yet serviced my car at this facility, I expect to get the same good service that I experienced during purchase. More
by krasheed
December 14, 2013
Frank Kelske was excellent. I found Frank on the web due to his outstanding customer reviews. All of his actions were directed towards helping me get the exact car I desired at a fair price and through a p to his outstanding customer reviews. All of his actions were directed towards helping me get the exact car I desired at a fair price and through a process that was both comfortable and enjoyable.q I am now a loyal customer of Frank's and am proud to give him the highest review possible! Thanks, Frank. More
by johnpruitt1
Employees Worked With
Frank Kelske
December 13, 2013
My husband's favorite car is Mercedez Benz. At first I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considerin I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considering our financial status. I love the smart car and the ML as well. Michell and Tammy rendered quality services. And the operators were courteous and were willing to accomodate my request. Mercedes Benz is so customer-focus. I have not experience this kind of service in the other dealers aound here or in my other cars. I am a quality consultant and my job is to ensure customers are satisfied and delighted. More
by MariaW
Employees Worked With
Other Employees :
The Operators did excellent jobs, Luis Alberto Salazar
December 12, 2013
W came into the dealership without a clear idea of what we wanted. Frank took the time over the course of a week to help us test drive several cars, was very knowledgable about them all, and helped us cho we wanted. Frank took the time over the course of a week to help us test drive several cars, was very knowledgable about them all, and helped us chose a car we will love. Thanks! More
by almcgeer
Employees Worked With
Frank Kelske
December 10, 2013
Recently went to Mercedes Benz of Sugarland for service on the Active Body Control System. Michelle Ward was the service representative and kept me informed of what was being done to my 2006 SL500 as it w on the Active Body Control System. Michelle Ward was the service representative and kept me informed of what was being done to my 2006 SL500 as it was being worked on. Michelle went the extra mile to have me speak with a mechanic so that I could better understand the fault which was two faulty accumulators that had lost pressure. As my car has low mileage and is garaged most of the time, I had to wonder if there was something I was doing or not doing that brought on this fault. The Active Body Control system is a complex system that will go out over time, in my case eight years. I could not comment on the price as I did not get multiple quotes. However, I have always had a positive experience with Mercedes Benz of Sugarland with respect to customer service and quality of repairs. More
by oldgrad
Employees Worked With
December 05, 2013
Mercedes Benz of Sugarland provides exceptional customer service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationsh service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationships with their customers. If you want to be treated like a valued customer and not a number then I would definitely recommend Mercedes Benz of Sugarland. More
by shanjus49
Employees Worked With
All staff
December 04, 2013
Frank Kelske was able to provide an E350 that matched my very specific option preferences at a much better price than the other dealerships that I had talked to. And he was able to get the car to me sooner very specific option preferences at a much better price than the other dealerships that I had talked to. And he was able to get the car to me sooner than the other dealerships. More
by brianledwell
Employees Worked With
Frank Kelske
December 03, 2013
I and my partner arrived at Mercedes-Benz of Sugar Land with the intent to look over inventory with the possibility of a trade of my 2009 C300. Arriving at thru the front door, we were both greeted very wa with the intent to look over inventory with the possibility of a trade of my 2009 C300. Arriving at thru the front door, we were both greeted very warmly and were quickly treated as if we were the only two people in the room. We asked to see if Frank Kelske was available. Frank came out and greet us as old friends. We explained what are intentions were and informed us that we was currently working with another customer but that Joseph Kelske can assist us. Meeting Joseph was liking meeting a long-time friend. We informed Joseph what type of vehicle we were interested in. Joseph listened to us and walked us through the steps. After a test drive of the car, he informed us of the next steps and what to anticipate. Joseph was very warm, professional and extremely knowledge of the Mercedes-Benz product. It was great working with Joseph. Shortly after, we were assisted by Chelsea Gotcher. Chelsea treated us like family. Warm, friendly, a good sense of life and joy to do business with her. She explained the very cumbersome financial process into very easy terms and in real language. I felt so comfortable around her. The overall experience at Mercedes-Benz of Sugar Land was outstanding. A great place to purchase a dream! More
by migstep
Employees Worked With
Joseph Kelske, Frank Kelske, Chelsea Gotcher
November 23, 2013
Cary sold us a 2010 C350 yesterday, he has been extremely responsive with emails, and very helpful. Wouldn't recommend any other place to buy a car then Mercedes-Benz Sugar Land! Great atmosphere, awesome, c responsive with emails, and very helpful. Wouldn't recommend any other place to buy a car then Mercedes-Benz Sugar Land! Great atmosphere, awesome, caring employees, first-class service! More
by joshgremillion
Employees Worked With
Cary Fremaux
