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Mercedes-Benz of Sugar Land
Sugar Land, TX
507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 507 reviews
Helpful March 04, 2022
Spoke with a Sales person (Luis) on the phone about a car I seen on the website, had my Daughter good to the 30 min later and another Sales Person said the vehicle was sold today. I think it was a "Bait & S I seen on the website, had my Daughter good to the 30 min later and another Sales Person said the vehicle was sold today. I think it was a "Bait & Switch" , I'm not 100% sure but it sure feels like one. My Daughter was a grey C 300 which had several minor ding and scratches. More
by ehardman254
Employees Worked With
Luis Alberto Salazar
February 16, 2022
Shout out to Stefano for being so helpful to me after having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. More
by Coco Belle
Employees Worked With
Stefano Salazar, Willie Antonio
December 31, 2021
My initial contact with Mercedes of Sugarland was pleasant. I was greeted upon pulling in for service and introduced to a Service Advisor- Claudio Campolieto. He seemed to be knowable of cars but he pleasant. I was greeted upon pulling in for service and introduced to a Service Advisor- Claudio Campolieto. He seemed to be knowable of cars but he was more interested in everything about the car than what I bought it in for which was a battery swap for a dead battery. I wasn't interested in a speech about windshield wipers or having 3 additional diagnostic test ran. I was very disappointed when I received my car back and it was damaged from the dealership and had a long deep scriggly engraving scratch on the bottom right passenger side rear door by the rear tire. I contacted Claudio about it and he immediately disassociated the dealership from doing the damage. Two weeks later while filing receipts I read over the dealership mechanic/ technician notes and read that they took off my rear wheel on the passenger side to attach a machine to it to lift it up to push my car into the shop. I contacted Claudio about it and was pretty firm this time about how they DID DO the damage to my car. * My first form of misconduct was at this point when he assured me he would be able to check the cameras for reassurance. He then went online to pull up the walk around sheet he did upon the car being dropped off. While online he asked me to send him a pic of the damage and he would call me back, from which I did. He called back and said the damage was already there. I then asked if he had a chance to check the cameras, and then all of a sudden he responded that the cameras don't go back that far. He stated he was still on the computer and would send me an email of the walk around. 17 mins later I received the email, and it was so obvious that it was just edited to match the pic I had just sent him that Stevie Wonder could have seen it. Upon receiving my car back from a second service of the battery I was reading my receipt and saw some inconsistencies in his description of my car including mileage from in between services and asked him if he would correct the misinformation so as to help us keep a proper history of the vehicle and he refused. His reply was something to make himself right even when he was wrong. From my experience, he seems to NOT hear the customer concerns at all. He appears to be only be interested in his calculated response to any thing you say, by doing whatever it takes to make himself right and to free the dealership from their responsibilities. More
by Idontrun
Employees Worked With
Claudio Campolieto
November 05, 2021
Mr Pete Sanchez Words are not enough for describing my experience buying a luxury like Mercedez Benz Gle 350 suv. He have a hypnotizing personality made the process very smooth and quick. I was searching experience buying a luxury like Mercedez Benz Gle 350 suv. He have a hypnotizing personality made the process very smooth and quick. I was searching a car from 3 months but was not able to take decisions. I left the store with my new car on that day when other stores were saying no cars you have to wait for your order. I am very happy the way he treats his customers and would love to do more business in future. Very helping and happy person. The pictures he took made the moment more special for us ….very delighted. He always responds very quickly anytime you text him. I recommend the mb Sugarland store very nice place and Mr. Pete Sanchez😊👍🏻 Good work keep it up 👍🏻😊 More
by Madhulika Srivastava
Employees Worked With
Steve Ho
September 25, 2021
They are thefts they charged me for a service covered under my warranty. I demanded reimbursement after I found my warranty. I will never trust this dealership again. under my warranty. I demanded reimbursement after I found my warranty. I will never trust this dealership again. More
by Tainea
Employees Worked With
David Di
July 20, 2021
I purchased my third Mercedes from this MBSL this weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond to make sure that we left completely satisfied. MBSL has sales professionals that do not pressure you, but offer you facts, so that you can make a sound decision and not feel pressured. If you are looking for a Mercedes or a used car, I highly recommend you go see Pete Sanchez at MBSL and witness first hand the exceptional customer service from a sales professional. We did not only meet a good salesman, we made a new long term friend. Thanks Pete, and keep up the great work. More
by HappyGT43
Employees Worked With
Pete Sanchez, Jose Dominguez
July 15, 2021
Dies ist das erste Mal in mei dass ich große Schulden Dies ist das erste Mal in mei dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervo Dies ist das erste Mal in mei dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! Dies ist das erste Mal in meinem Leben, dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! Dies ist das erste Mal in meinem Leben, dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! More
by Lulab Ziur
Employees Worked With
AJ Cervantes
May 18, 2021
Where do I start I purchased a 2021 Mercedes a month ago Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told th Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told they don’t have the title for the car for me to register it ( mind you I was told the papers they send me all copies no original at all can be used to register the car they weren’t ) so they came picked up my car now they are whole and I can’t register my car now I have to contact the owner and Mercedes corporation for help if no one does anything than I will pull back the wire transfer and get my car back and file many a lawsuit I wouldn’t trust them Also I called , emailed both manager salesman and no answers at all I don’t recommend this dealership at all and now have to contact consumer affairs in sugar land file a complaint BBB file a complaint and so on will also email the owner of sugar land and contact Mercedes corporation for help with this matter how horrible and than to be ignored More
by Donnaknots22
Employees Worked With
James Goodman
February 19, 2021
Very pleased and satisfied Doc, having purchased/leased here over the past 10+ years, Kenneth Hughes and team do an exceptional job everytime, highly recommend! here over the past 10+ years, Kenneth Hughes and team do an exceptional job everytime, highly recommend! More
by jpsidhu.md
Employees Worked With
Kenneth Hughes, Steve Ho
