Mercedes-Benz of Sugar Land

The Service Team at MB Sugar Land has been an excellent experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! More

Everything was great. Thanks! Tammy was exceptional as always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. More

Thank to Frank Kelske for going to such great lengths to make sure I was purchasing the best car for my needs as my previous car. make sure I was purchasing the best car for my needs as my previous car. More

I would highly recommend this dealership to my friends and family members, as well as anyone who expects a superior level of attentiveness in a professional atmosphere. Several of my co-workers who are se and family members, as well as anyone who expects a superior level of attentiveness in a professional atmosphere. Several of my co-workers who are second and third time buyers referred me to this location noting their reputation. James Thompson, my sales representative, was diligent in researching the car that best met my needs and my financial requirements. He was also very forthright in describing the terms and conditions of a lease with me as was the finance manager I interacted with. My calls and emails were always responded to promptly, my car was delivered as promised and I received very personalized follow-up correspondence. I feel as though this dealership surpasses the others I visited in every area. More

Mercedes of Sugar Land has been great to work with, my office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehic office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehicle. Jenna, Robert, and Sabrina were all great to work with in service,there was one other lady but I cannot remember her name. I took my car in for a regular service and they noticed the wheels needed work so it took a extra day to finish. They furnished me a loaner car and could not have been any better to work with. I bought my first Mercedes out of Austin but Mercedes of Sugar Land is where I will do bisiness in the future, no dis-respect to Austin they were good also. More

Frank made the normally stressful process of purchasing a car stress free. We went in knowing exactly what we wanted and Frank made it happen. It was the best car buying experience we have ever had. I w car stress free. We went in knowing exactly what we wanted and Frank made it happen. It was the best car buying experience we have ever had. I would highly recommend Mercedes-Benz of Sugarland to anyone looking for a new or used car. Not only was Frank's professionism a pleasant suprise, so was the entire dealersip. It had a very relaxed feeling from the coffee bar to the computer area. Also, the financial professional who was assinged to our loan was very professional and did not try to oversell the warranties. He explained them, but trusted that you knew what you wanted or didn't want. Thanks again for a great experience. More

My service experience with Mercedes of Sugar Land was great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes d great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes declined to do the work stating that they were not setup to do alignments on non Mercedes wheels. When I called Mercedes of Sugar Land, the service scheduling assistant even got the service manager on the phone to verify that they can do the alignment. She also went ahead and got me a loaner without me asking since she knew the alignments took a couple of hours. My service advisor, Haider Jaffar, was also great. He explained the work completely and got me in and out very fast. He even went and got my car personally, after he saw me waiting when the valets were running behind. The loaner they gave me was also very nice and clean. And the cherry on top was that they were cheaper then Greenway. I will be taking my car to Mercedes of Sugar Land for service in the future even though they are not the closest dealership to me. More

I have worked with Cary Fremaux for many years and I find that he has always got my best interest at heart.....ie...not trying to sell me a car or a package that he feels I dont need. I know that he is hone that he has always got my best interest at heart.....ie...not trying to sell me a car or a package that he feels I dont need. I know that he is honest. I would not have sent him two other clients..............one ordered a car and the other will in the future..........if I did not feel that he is a person who is sensitive to an individuals needs when buying and during ownership..............I would follow him anywhere...Erla Zuber Robert Fruge has given me excellent service and explains what has to be done and the reason why.....................I fully trust his judgment. He completes a great "twosome" Erla Zuber Alex......delivers and picks up my car and is always polite and is always dependable More

Mercedes-Benz of Sugarland not only met, but exceeded my needs and expectations during my search for a new vehicle. Rick Coleman was extremely helpful and knowledgeable. The overall customer service was o needs and expectations during my search for a new vehicle. Rick Coleman was extremely helpful and knowledgeable. The overall customer service was outstanding. More

Luis Salazar is my favorite in the dealership. He is a dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we h dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we have purchased numerous vehicles from that dealership over the last seven or eight years, and I had nothing less than stellar treatment, whether it is sales by Luis, or service by Michelle Ward or Charlie Johnson, they are hard to match. I would recommend all of them without hesitation. More