Mercedes-Benz of Sugar Land

Bojan was very professional, knowledgeable, patient, precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car w precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car was available when he said it would be without any delays. More

Luis Salazar is my favorite in the dealership. He is a dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we h dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we have purchased numerous vehicles from that dealership over the last seven or eight years, and I had nothing less than stellar treatment, whether it is sales by Luis, or service by Michelle Ward or Charlie Johnson, they are hard to match. I would recommend all of them without hesitation. More

Great Experience, negotiated the deal via Ebay, finished at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than 1 hour to test drive and finalize the deal without the typical games most dealers play. Financing was easy and took 20 minutes to sign everything and the arrangements were just as good as I could get from the bank More

James was very good great to work with everyone there was nice I will tell all my friends about your dealership and I will be back. nice I will tell all my friends about your dealership and I will be back. More

They were overcharged! Just replaced a battery for 2006 ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it's take is one hour! More

Tried to overcharge me on two different visits and lied about what I was told about what to expect after the first repair. Fortunately I saved the email correspondence that proved that I was right. Aside about what I was told about what to expect after the first repair. Fortunately I saved the email correspondence that proved that I was right. Aside from that, both repairs took several days and the first time, my car was pulled up to the drive with the entire dash missing!!!! This delayed it another 3 days. Ironic that a dealership and brand that thinks of themselves as refined are worse than a run of the mill Ford dealership. More

Not a good place for repairs. They have a service manager that is horrible, very unprofessional. I wonder who does the hiring for their service department. Darryl Eihkhart is the guys name and he acts uneduc that is horrible, very unprofessional. I wonder who does the hiring for their service department. Darryl Eihkhart is the guys name and he acts uneducated and confused. He should have been fired a long time ago. He will overcharge you and try to make you get unnecessary expensive repairs. He does unethical business and I don't think he knows it. I know people who go their and we are all planning to record what he says so we will know if it is him or someone above him. More

If I could rate this place a negative 5 stars I would because this is the worst dealership ever last week was my first and last time ever stepping foot in this place I'll stick to Mercedes Benz Greenway because this is the worst dealership ever last week was my first and last time ever stepping foot in this place I'll stick to Mercedes Benz Greenway for life they are the best... I can't see how MB Sugarland would try to make me pay over $3,000 for a part for my vehicle after keeping my car for weeks and not for sure if that's the problem???? Mercedes benzGreenway found the problem in a matter of 2days and I only had to pay $1,000 yeah crazy huh? MB sugarland also has poor customer service,, I was very dissatisfied More

We usually take our car to the Mercedes on Greenway, which by far the best customer service. The one in Sugarland is closer to our house so we had decided to take the car to that location. This is by which by far the best customer service. The one in Sugarland is closer to our house so we had decided to take the car to that location. This is by far the worst customer service I'd ever had. Honestly we had gotten better services at Toyota! We brought our car in for service. Cost us over $1000 for service "c". Which is bull crap because all they did was clean the sunroof, etc. and charge us over $700 in labor! And even after the fact when we picked up our car the service light came back on stating that there was too much oil in the car. To think you was being charged $700 for labor they would have checked the oil level! We should bill them for our time coming back to the dealership for them to fix the problem!! The service advisors never picks up your phone calls and they never let you know what service you need on your car including the prices until you get the bill! They pretty much are those type of people where you are a revolving door, they just want to get you in and out no questions ask etc and get your money! And make sure you check your loaner car!!! Make sure you check and see if they mark all the dents and cracks becuase they will try to blame you and make you pay for their mistakes. Make sure you keep a record of everything there because they don't keep a copy of what you have. They will try to rip you off and make you pay for their employee's mistakes! I honestly can say that I hate this dealership! We've had three mercedes and never had any problems with customers service until we went to this location!! By far the worst service ever!!! More