Mercedes-Benz of Sugar Land

Bojan was very professional, knowledgeable, patient, precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car w precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car was available when he said it would be without any delays. More

James was very good great to work with everyone there was nice I will tell all my friends about your dealership and I will be back. nice I will tell all my friends about your dealership and I will be back. More

Great Experience, negotiated the deal via Ebay, finished at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than 1 hour to test drive and finalize the deal without the typical games most dealers play. Financing was easy and took 20 minutes to sign everything and the arrangements were just as good as I could get from the bank More

They were overcharged! Just replaced a battery for 2006 ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it's take is one hour! More

Tried to overcharge me on two different visits and lied about what I was told about what to expect after the first repair. Fortunately I saved the email correspondence that proved that I was right. Aside about what I was told about what to expect after the first repair. Fortunately I saved the email correspondence that proved that I was right. Aside from that, both repairs took several days and the first time, my car was pulled up to the drive with the entire dash missing!!!! This delayed it another 3 days. Ironic that a dealership and brand that thinks of themselves as refined are worse than a run of the mill Ford dealership. More

Not a good place for repairs. They have a service manager that is horrible, very unprofessional. I wonder who does the hiring for their service department. Darryl Eihkhart is the guys name and he acts uneduc that is horrible, very unprofessional. I wonder who does the hiring for their service department. Darryl Eihkhart is the guys name and he acts uneducated and confused. He should have been fired a long time ago. He will overcharge you and try to make you get unnecessary expensive repairs. He does unethical business and I don't think he knows it. I know people who go their and we are all planning to record what he says so we will know if it is him or someone above him. More

If I could rate this place a negative 5 stars I would because this is the worst dealership ever last week was my first and last time ever stepping foot in this place I'll stick to Mercedes Benz Greenway because this is the worst dealership ever last week was my first and last time ever stepping foot in this place I'll stick to Mercedes Benz Greenway for life they are the best... I can't see how MB Sugarland would try to make me pay over $3,000 for a part for my vehicle after keeping my car for weeks and not for sure if that's the problem???? Mercedes benzGreenway found the problem in a matter of 2days and I only had to pay $1,000 yeah crazy huh? MB sugarland also has poor customer service,, I was very dissatisfied More

We usually take our car to the Mercedes on Greenway, which by far the best customer service. The one in Sugarland is closer to our house so we had decided to take the car to that location. This is by which by far the best customer service. The one in Sugarland is closer to our house so we had decided to take the car to that location. This is by far the worst customer service I'd ever had. Honestly we had gotten better services at Toyota! We brought our car in for service. Cost us over $1000 for service "c". Which is bull crap because all they did was clean the sunroof, etc. and charge us over $700 in labor! And even after the fact when we picked up our car the service light came back on stating that there was too much oil in the car. To think you was being charged $700 for labor they would have checked the oil level! We should bill them for our time coming back to the dealership for them to fix the problem!! The service advisors never picks up your phone calls and they never let you know what service you need on your car including the prices until you get the bill! They pretty much are those type of people where you are a revolving door, they just want to get you in and out no questions ask etc and get your money! And make sure you check your loaner car!!! Make sure you check and see if they mark all the dents and cracks becuase they will try to blame you and make you pay for their mistakes. Make sure you keep a record of everything there because they don't keep a copy of what you have. They will try to rip you off and make you pay for their employee's mistakes! I honestly can say that I hate this dealership! We've had three mercedes and never had any problems with customers service until we went to this location!! By far the worst service ever!!! More

I have been to this dealership many times and the Service Advisor that I deal with every time is Robert Fruge. This guy is like the trustworthy saint of all dealerships. Not kidding. I refuse to take my car Advisor that I deal with every time is Robert Fruge. This guy is like the trustworthy saint of all dealerships. Not kidding. I refuse to take my car anywhere else only because this guy is so direct about the services, costs and possibilities when there is a problem. The most notable few instances: Car tire tread was diminishing and it was time to get new tires (so I thought) and since they were running a special on tires for my make & model I asked for them. Robert inspected all the tires and said that there was no reason to spend right now if I didn't want to on two of the tires because there was still quite a bit of tread life left? HUH?? A service guy who will save me money?! You've got to be kidding! So I only needed two tires and saved a bundle. I tore up part of the front bumper on a parking stump. He asked me several questions about how long I was keeping the car, cost of a temporary fix vs a permanant replacement, pros & cons, etc. It was unbelievable all the options I had and how thorough my explanations were. Now he doesn't always lay everything out on the table..you ask questions..and for every question you ask he has a wealth of information. He is also a super, super nice guy. I had a huge car problem on a warranty covered MB and the problem occurred close to that other dealership (MB) on the 59, so I took it there. What a nightmare. They misdiagnosed the problem, Wanted a small fortune for it & had no loaner cars, sent me out the door without a loaner and so I called Robert at the Sugarland dealership and he got me an appt the next morning, into a loaner car and come to find out, that the problem was completely different than the other dealerships diagnosis and it was also all covered under warranty. Robert explained to me in full detail what happened to the car. Have any of you tried to compare the service A & B costs between the Mercedes Benz of Sugarland dealership & the MB of Houston Greenway? Well I have! And this is why I originally decided to drive from Uptown/Galleria all the way to Sugarland to service my MB. It is because MB Sugarland has a minimal fee and will charge for any additional parts that need replacement. The other dealership charges you for everything to be replaced whether it needs to be or not. I commend this place! I recommend that if there are any women out there who has trust issues with dealerships ..go talk to Robert Fruge and you will be happy you did. Sincerely, H. Villarreal More