Mercedes-Benz of Sugar Land

WORST EXPERIENCE OF MY LIFE I am completely appalled at the lack of customer service and unethical behavior of this dealership. Let me list just a few things that have happene I am completely appalled at the lack of customer service and unethical behavior of this dealership. Let me list just a few things that have happened during my 15 months of buying and owning my GLC43. It all started with us signing a contract on a blue GLC43 that was in New Jersey. Two days later we were informed that they could not get that car. Interesting since we already signed a contract and why did it take two days to say they could not get the car when they assured us the night we signed the contract they could. They then told us they would give us a great deal on the GLC43 that they had there. We agreed on a price and bought it. About 5 weeks later I had an issue with the windshield wiper, and brought it in and had it fixed. The next day my ESP light came on and the car kept slowing down. When I brought it in they again could not duplicate the problem but after contacting Mercedes they replaced a part on the transmission. It was in the shop from May 3-12, 2017. On December 7 I bought the car in for a problem with tires skipping when turning in a tight radius. Again they had my car 6 days and then I was informed that this happens with the summer tires in cold weather--interesting it took 6 days to get that answer. Then again a few days later my infotainment screen would not light. I had to take it back for them to change the screen out. I then brought it in Mar 20 for my one year maintenance and a problem with the brakes jerking. Again they had the car for 4 days. Interesting thing is they changed my oil and used 8 quarts of oil but owners manual says my car only needs 6.9 quarts with the oil filter, another little discrepancy. I received no mention of my tires getting worn and might need to replace them soon. I took my car in on June 28 for a recall to another dealership-West Houston Mercedes. They informed my that my tires needed to be replaced after only 10,000 miles(interesting that in 2000 miles my tires went from fine to totally worn out). Then July 7th I had the problem with the ESP light occur again only this time it was worse. The front brakes totally locked up while we tried to get the car 2 blocks back home. By the time we got back home the whole front end was smoking. The dealership came and picked it up on a flatbed. Of course they test drove it and they could not duplicate the problem. After 3 weeks in the shop, Mercedes USA says the car is performing as it should. I find this totally ridiculous since the brakes were locked up for 2 blocks. I understand the car should slow down if it feels that the car is sliding for some reason, but that does not explain why the brakes were locked up. Even though the dealership could not duplicate the problem, the tech said the brakes were discolored so he knows that really happened. My next problem is the dealership had asked if they could put on diagnostic equipment and test drive my car. I agreed since I do not know how else you would diagnose the problem. My real problem is, after I got the car back, I found out that my car had been on the toll roads while it was supposed to be at the shop. When I asked the dealership about this, I was told the service manager took my car home a couple of nights. They never asked about this and I would have never agreed to this. I find this totally disrespectful to take a customers car to a private residence and use the tollroad for your personal use. Even though Mercedes USA claimed the car was performing as it should, they decided to give me a good will gesture of new tires. I did agree to get new tires because I had decided by then just to trade the car in because I feel it is unsafe and I will not put my life at risk for Mercedes. I had asked if I was going to get run flat tires, since this is what I was told was on the car when we purchased it. I was told that the car doesn't have run flat tires. When we purchased the car I had asked about the spare tire. I was informed it didn't have one, but the car had run flat tires. Now after a year I find out it didn't have run flat tires so I am glad I never got a flat since I would have kept driving on it. Another unethical business practice--lying to your customers. The service manager then told me I should have a tire kit in the trunk. I looked for one and informed him that I did not have that either. Then he looked it up and told me that it was an option for the tire kit. Seriously, Mercedes sells a $68,000 car with no spare tire, no run flat tires and no tire kit either? That makes me feel that Mercedes could care less about its customers and just is concerned about their bottom line. Obviously Mercedes USA does not stand behind their cars. I had the tires replaced on August 2. I did not even get the car home--less than 5 miles--and the tire pressure light came on. Are you kidding me? I had to drive back to the dealership AGAIN. After they looked at it, they decided the tire pressure system needed to be calibrated. Seriously, why wasn't this done when they changed the tires. I could go on about how Mercedes Benz Sugar Lands customer service at the service center is terrible, but I think I have said enough. I have bought a competitors car(that has a spare tire), unfortunately some other unlucky person will end up buying this GLC43 and I am sure will have similar problems. More

Very Disappointing!!! We were looking to buy our first Mercedes. We were searching for a GLS450. We had been to a couple of dealerships in the Houston area and were disappo We were looking to buy our first Mercedes. We were searching for a GLS450. We had been to a couple of dealerships in the Houston area and were disappointed in the lack of interest and willingness of the salespeople there. So, we called the Sugarland location. We talked over the phone and Kenneth Hughes found just what we wanted!!! Wow! It was in Georgia but that was ok. We drove over an hour to the dealer to discuss the price and was impressed and pleased so we moved forward had put money down and signed all the papers. The SUV should arrive within 5-7 days, again that we ok. The next day we got a call from the salesman that the vehicle wasn’t available asters all!!!!!???? It was a demo. We had also been talking to a salesman in Fort Worth who saw this vehicle listed but it said, “do not call” so he figured it wasn’t available to tell us about it. Wow!!!!!!! This was a foolish mistake!!!! They should have called the dealer who had the SUV in Georgia to confirm it was there and available!!!! We will NEVER go back! We also had to finally call the finance dept to ask about getting our check back because Kenneth didn’t reply to my husbands email. More

MB Sugarland - The Best or Nothing Benchmark Frank Kelske, Dave Newland, Priyanka Patel, Morris Nguyen, David Lefkowitz, Jon Beyleveld, Amanda Hughes, Sujith Sathees, Kris Sulak, Jose' Dominguez, Frank Kelske, Dave Newland, Priyanka Patel, Morris Nguyen, David Lefkowitz, Jon Beyleveld, Amanda Hughes, Sujith Sathees, Kris Sulak, Jose' Dominguez, Dawn Villarreal, and of their great leader Mr. Mike Baches are an extraordinary team of highly effective staff. They are consistently providing the benchmark of GREAT delivery, service, attention to detail, and "The Best Or Nothing" leadership in the Luxury Automotive experiences. Truly the standard in Mercedes-Benz dealerships and all luxury automotive relationship. It's a relationship, not just a result. More

BUYER BEWARE!!!!! Went here to buy a new Mercedes. I wanted a new GLS 450 was willing to order a new one in order to get exactly what I wanted . They told me it would Went here to buy a new Mercedes. I wanted a new GLS 450 was willing to order a new one in order to get exactly what I wanted . They told me it would take 6 months and a $2000 deposit as well as I would have to finance the car there. The sales person took my name and went to the sales managers office and he came back and said he couldn't sell me a new GLS 450. I couldn't believe a car dealership didn't want to sell me a car!! I left the dealership totally devastated and not understanding why Mercedes-Benz would not sell me a GLS 450. I called my salesperson who would not answer my calls he finally sent me a text stating he could sell me any vehicle but not a GLS 450. After many unanswered calls back to the dealership my salesperson finally took my call I asked him for the name and number of person at Mercedes-Benz that said I couldn't order a new GLS he said I would have to talk to their attorney and I said no problem please give a name and number and was told he couldn't do that so than I asked him to have the GM call me. STILL WAITING!!!!. This dealership is phony and they make you feel as if your not WORTHIE to buy from them. BUYER BEWARE!!! More