Mercedes-Benz of Tampa

E300 purchase Rick Acosta was instrumental in me purchasing a Mercedes Benz. He has very strong product knowledge. He was very thoughtful in honestly answering all Rick Acosta was instrumental in me purchasing a Mercedes Benz. He has very strong product knowledge. He was very thoughtful in honestly answering all of my and my wife's questions. More

friendly staff bad mechanics I have been Consistently going back for same recurring problems that is supposed to fixed. I been having problems with trunk being able to open and cl I have been Consistently going back for same recurring problems that is supposed to fixed. I been having problems with trunk being able to open and closing for over 3 years. The problem goes away for a week but always returns, They just keeping changing parts out with no real diagnostic answers. The a/c randomly blows hot air. However, when I bring to the their attention they conclude that a/c is working normal. More

I've been a mercedes owner for over 30 years, disappointed. while visiting tampa for the weekend, my alarm, lights flicker, and locking system became disable and would not go off. Also the signal lights stop while visiting tampa for the weekend, my alarm, lights flicker, and locking system became disable and would not go off. Also the signal lights stop working, truck locking system would not close. I drove to your dealership and was told that water got in the tail light and damage the SAM . the cost will be $900.00 to repair. With disappointment , I had the car repair. Second: one the car was repair and paid for I began to drive off and discovered the seat would not adjust and no radio working. I went to the advisor and address my issue and was told that the seat issue had nothing to do with the problem , this is not a related problem and i did not asked them to repair the seat problem when I came in. I related to the service advisor that the seat was not a problem when I can in and was not a problem when he checked the car in. But he insisted the seat issue was not related to the problem and repair. I could not drive back to Jacksonville with the seat like this , so as result he took the car back to see how much it will cost to repair. At this point I am very upset and went to speak to the manager. I stated that my family have been driving Mercedes for over 30 years along with my children and other family members. As a result of this experience I do not trust the honesty of the dealership experience. I feel this experience was not honest business practice, because: water could have not got in the light, while visiting the car was in garage. I believe for whatever reason the alarm was disable or tapered with and the Sam system needed to be reset. But I was charge $900. 00 for this repair, not honest. Also, the electric seat was indeed related with the problem . but the advisor mislead me to believe that this was not related to gain more money. I believe no water was in the SAM and did not need replacement, it could not have been, Now back in Jacksonville my husband and I are really disappointed with the whole experience and consider investigation of practices. . More

What a Wonderful Experience Mary was so helpful on delivery my new car. I saw her the next day and she greeted me as if we were long time friend. A real GEM! Mary was so helpful on delivery my new car. I saw her the next day and she greeted me as if we were long time friend. A real GEM! More