Mercedes-Benz of Tampa

Horrendous. Dealt with Michael in sales to purchase a car. Called in the afternoon and negotiated price since I was purchasing from a different state. He said he would call me back after checking with hi car. Called in the afternoon and negotiated price since I was purchasing from a different state. He said he would call me back after checking with his manager. Never called back. I call him and he says the manager accepted the price but he was working with another client and would call me back in an hour. I wait another hour, call back and spoke with another sales rep who informs me the car is sold. Confused, I ask to speak with Michael, and the sales rep says he's the only one in and doesn't see him anywhere. Same old used car lot. Don't let the name fool you. More

Jason Pierce at Mercedes Tampa is exceptional. His knowledge of the vehicles is second to none. Thank you. knowledge of the vehicles is second to none. Thank you. More

If you come here or call in, ask for Andrew (Andy) in the service department . It’s the only way to get something done super quick and very professional! Even when I was standing at his desk before he got to service department . It’s the only way to get something done super quick and very professional! Even when I was standing at his desk before he got to work !!!!! More

I believe that Mercedes-Benz of Tampa, with Alexandra Paulsen gave me exceptional, fast and quality service. He was very friendly, and helped me quickly and efficiently. She is very professional with g Paulsen gave me exceptional, fast and quality service. He was very friendly, and helped me quickly and efficiently. She is very professional with great skills and preparation, in English and Spanish. Professionals like her are the perfect image of the companyFive *****, Highly quality More

Jaden did an excellent job getting me an appointment within 1 day of my call. She also had a courtesy car available for me, which is not easy. Thank you again Jaden Nick B within 1 day of my call. She also had a courtesy car available for me, which is not easy. Thank you again Jaden Nick B More

3 days for replace 2 wipers… very unprofessional, without any comment , it’s not the first time, always same excuse, “ they’re behind “… this is Mercedes in Tampa any comment , it’s not the first time, always same excuse, “ they’re behind “… this is Mercedes in Tampa More

Bo did a fantastic job on such short notice. He really goes above and beyond the call of duty to help people out. The man is bright and understands the problem and will work with you thoroughly to get a s goes above and beyond the call of duty to help people out. The man is bright and understands the problem and will work with you thoroughly to get a solution. I wouldn’t be surprised if he became a manager at some point, because I can tell the dude is a leader. More

We had service on our PleasureWay Ascent TS. Had to have the back camera recalibrated for the new windshield. The service was do e promptly and professionally. the back camera recalibrated for the new windshield. The service was do e promptly and professionally. More

1) First Major Complaint I purchased a 2018 s560 at this 1) First Major Complaint I purchased a 2018 s560 at this dealership and it has been a nightmare. The vehicle had some damages that I was told would 1) First Major Complaint I purchased a 2018 s560 at this dealership and it has been a nightmare. The vehicle had some damages that I was told would be fixed if I decided to purchase. I trusted them and went ahead with the buy. I was told that the vehicle was going to need extra time because they needed to order parts. About a week later I was told my vehicle was done and I could pick it up that evening. It being night time and with the excitement I didn’t realize that there was still a piece of the grill missing. When contacting the dealership, I was told that they would take care of it and they had “something special for me” for all the inconveniences. I never heard back from them. I have tried to call the dealership and get John Welty, the sales manager who made me all these promise and my calls just get forwarded. I have left numerous messages with no call back. Now here we are over a month later and my car is still not fixed and I still haven’t even received a call. 2) Second major complaint The finance guy added on an interior/ exterior package for $1500 that I did not want. He told me it would cover scratches and dents and after reading about it, it only coves bug damage and interior discoloration. 3) Third Major Complaint At the time of purchase I was financed through Mercedes Financial. I was told my first payment date would be April 22nd. Today is April 15th and Mercedes Financial has no knowledge of this sale or me having an account with them. I have left numerous messages with Noah the finance guy and John Welty regarding this issue and have received not even one call back. I have placed many complaints with Mercedes corporate office and they are not able to get in touch with anyone at this dealership regarding this matter. I would never recommend this car dealership to anyone and it is a disgrace to the Mercedes name. I will be contacting legal assistance on this matter. More

Would not do business with these guys. Used deception in covering up defects, were too lazy to check on the car's status, and mislead me on timing, costing me a 6 hour trip. covering up defects, were too lazy to check on the car's status, and mislead me on timing, costing me a 6 hour trip. More