Mercedes-Benz of Tampa

Putting the customer first Rick goes above and beyond making my service appointment a great experience. Always sets proper expectations and does what he says he's going to do. Rick goes above and beyond making my service appointment a great experience. Always sets proper expectations and does what he says he's going to do. More

2 Less than average service advisor Husband called for pricing on tires from Mercedes and decided to get brand not offered online and drop shipped. Once tires drop shipped to dealer our Husband called for pricing on tires from Mercedes and decided to get brand not offered online and drop shipped. Once tires drop shipped to dealer our "then" svc. advisor gave us a different pricing and was being rude on the phone with my husband. With this in mind, I called another advisor and explained the situation and he said "What did "1st advisor" say the price was?" - not a good answer. I said to him it didn't matter that I wanted a different pricing since it was inconsistent. Then this advisor very quickly blurbed out a bunch of numbers and that was it. Also, both advisors were not personable, consistent, nor looking for the best interest of the customer. After much uncertainty, I decided to contact the Svc. Mgr., Fernando Muniz, who was VERY concerned and a delight to speak to. He clearly was concerned, explained the costs, and assigned us a different Svc. Advisor, Rick Greene. Rick Greene was very professional, personable, and accommodating to our needs. He DOES put the customer first which is very refreshing! Thanks to Fernando and Rick we will continue business with this dealership. More

Pleasant experience, again. I have worked with Robert Weisgal in sales several times now, and it has always been such a pleasant experience. He has allowed me to take my time -- I have worked with Robert Weisgal in sales several times now, and it has always been such a pleasant experience. He has allowed me to take my time -- leave, come back, think -- and I never feel pressured to purchase. I would highly recommend asking for Robert when you visit Mercedes-Benz of Tampa. The management and financial staff were super nice to deal with also. In addition, whenever I have brought my Mercedes in for service, the service staff helps you quickly and painlessly. My other family members have BMWs, and their service area is poor in comparison. More

Courtesy and care My 3 year old vehicle was detailed for the first time since purchase. Everyone involved was great and the whole experience was first class. I definite My 3 year old vehicle was detailed for the first time since purchase. Everyone involved was great and the whole experience was first class. I definitely will return and will tell everyone about my service. SUV looks awesome . More

Excellent Service. As always, Mr. Dan Willing gave an excellent service to my car. Thank you Dan for always giving the best to my car!! Julia M. Martin (813)235-9438 As always, Mr. Dan Willing gave an excellent service to my car. Thank you Dan for always giving the best to my car!! Julia M. Martin (813)235-9438 More

Great Help Rick Greene did a spectacular job of getting my car back to me in a very timely manner while making sure the vehicle was completely serviced. Rick Greene did a spectacular job of getting my car back to me in a very timely manner while making sure the vehicle was completely serviced. More

A Customer service oriented place. It was so amazing to feel that Mercedes cared about the money I spent on buying the car in the first place. It was so amazing to feel that Mercedes cared about the money I spent on buying the car in the first place. More