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Mercedes-Benz of Tampa
Tampa, FL
3,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,438 reviews
May 02, 2016
windows not working properly I called Rick in the morning to report that my windows would not stay rolled up. He said to bring the car right over. He was able to get me in and o I called Rick in the morning to report that my windows would not stay rolled up. He said to bring the car right over. He was able to get me in and out in less than an hour. There was a problem with the computer code for the power windows. I was very satisfied with the way I was treated. Thank you Rick. More
by NGAUCI
Verified CustomerEmployees Worked With
Rick Greene
May 02, 2016
World Class Service I was looking to do lease trade in on a Volkswagen with a factory recall on it. The dealership made the whole experience easy from start to finish. No I was looking to do lease trade in on a Volkswagen with a factory recall on it. The dealership made the whole experience easy from start to finish. Noah (sales dealer) was very patient with no pressure and made me feel comfortable while I chose the right vehicle for my need . He made me feel like I was priority . Then the dealership exceeded my expectations again in thier finance department with manager Anthony and Jared both men were patient , fast, efficent, and professional with getting me into the best payment option for my budjet . I absoluetly love my Nissan Altima and know that Mercedes-Benz of Tampa will always be my first choice. I will recommend them to everyone I know for the world class service they provide. More
by SISSYKAE2004
Employees Worked With
Jared White, Noah Rais, Angelo Panico
May 02, 2016
Exceptional Service Bruno Santelli and Mercedes-Benz of Tampa was a pleasure to work with. I knew what I wanted and gave the team a very small window of time to locate m Bruno Santelli and Mercedes-Benz of Tampa was a pleasure to work with. I knew what I wanted and gave the team a very small window of time to locate my car and complete the paperwork. Bruno fast tracked the process and coordinated the team to ensure my timeline was delivered. Exceptional service beyond my highest expectations! Bravo! More
by iwenzel
Employees Worked With
Bruno Santelli
May 02, 2016
good service but needs improvement from a communicative perspective there is not enough continuity great first impression until the sale is made and it all falls apart there after from a communicative perspective there is not enough continuity great first impression until the sale is made and it all falls apart there after no communication between service and sale preparation of your vehicles before sale is paramount and this does not happened the inconvenience to the client seem to be the order needs enormous work to improve and find a better way to enhance the experience this is my 3rd purchase within the last 2.5 years and it has not improved More
by lalsinghlbs
Employees Worked With
Jordan Ritter, Ellen Tackett, Jerry Cardine
May 02, 2016
NO xx! I told the sales rep exactly what I was looking for and what I was willing to pay. Within 2 months, I was notified that they found my vehicle and were I told the sales rep exactly what I was looking for and what I was willing to pay. Within 2 months, I was notified that they found my vehicle and were willing to do whatever it takes to make the deal happen. There was no xx, and it was a quick and easy process. I would definitely recommend this dealership for future purchases with no hassle and no sleezy sales tactics! More
by ownercfph
Employees Worked With
Jerry Cardine, Mark Sheets
May 02, 2016
Purchase of new car Robert was very helpful and an excelled at his job. He was kind and a pleasure to work with. I would recomend him to my friends and family. Robert was very helpful and an excelled at his job. He was kind and a pleasure to work with. I would recomend him to my friends and family. More
by mmyrick
Employees Worked With
Robert Weisgal, Brett Tatum
May 02, 2016
Service Great job taking care of the customer and the car! Thanks for the service after the sale, which will make us loyal to Mercedes for life. Great job taking care of the customer and the car! Thanks for the service after the sale, which will make us loyal to Mercedes for life. More
by Kevin
Employees Worked With
Dan Polen
May 02, 2016
Annual Inspection Dealership needs to communicate better on picking up and dropping off loaner car and vice versa. First Recommended Action Plan was misleading as it de Dealership needs to communicate better on picking up and dropping off loaner car and vice versa. First Recommended Action Plan was misleading as it dealt with an older report (2014) and not current findings for 2016, ie. 1st report given me to review and decide what action I wanted taken this year indicated "Mount and balance 3 new tires" whereas I purchased 4 new tires last year (2015) before the dealership inspection last year. Thereby removing a $1,009.00 charge with caution status this year on the Recommended Action Plan. Aside from the above, I appreciate the professionalism of both James Berger (Trade up Manager) and Rick Greene (Service Consultant) and feel comfortable with my car in their hands. I would definitely trade in my car there when I'm ready and recommend the dealership to others. More
by MCOUSINJOHNSON
Employees Worked With
James Berger, Rick Greene
May 01, 2016
Warranty Service A1 30,000 miles M-B of T-Bay has been servicing my last 3 or 4 ML350's. Dan Willing, your service agent for (I believe) over 38 years, has been my service agent. Da M-B of T-Bay has been servicing my last 3 or 4 ML350's. Dan Willing, your service agent for (I believe) over 38 years, has been my service agent. Dan is simply "incomparable". Dan has superior knowledge of MB products and service better than any service and always strives to make me understand EXACTLY what is necessary to my automobile, how long it will be tied up and whether or not I would need a rental vehicle . . . And Dan has always been accurate in his projections. Dan has another (co-rep)/partner, Dustin Rogers, who also has worked with me and is equally as competent at his service job. These guys, along with all your fine employees, make my life easy when I need assistance. Dan Willing is a major reason that I keep replacing my MB with another one. V.D. "Bud" Hilton More
by hiltonbud
Employees Worked With
Dan Willing
May 01, 2016
Great communication We had a warranty item that was back-ordered. Our service advisor, David, did a great job of staying in communication with us about the status of our We had a warranty item that was back-ordered. Our service advisor, David, did a great job of staying in communication with us about the status of our repair, ensured he upgraded our loaner to a larger vehicle once it appeared that the back-order would be prolonged, and continued to search for the part at alternate suppliers. Ultimately the repair was completed two weeks ahead of schedule. More
by TESCHOCK
Employees Worked With
David Vaughan
