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Mercedes-Benz of Tampa
Tampa, FL
3,441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,441 reviews
May 02, 2016
Annual Inspection Dealership needs to communicate better on picking up and dropping off loaner car and vice versa. First Recommended Action Plan was misleading as it de Dealership needs to communicate better on picking up and dropping off loaner car and vice versa. First Recommended Action Plan was misleading as it dealt with an older report (2014) and not current findings for 2016, ie. 1st report given me to review and decide what action I wanted taken this year indicated "Mount and balance 3 new tires" whereas I purchased 4 new tires last year (2015) before the dealership inspection last year. Thereby removing a $1,009.00 charge with caution status this year on the Recommended Action Plan. Aside from the above, I appreciate the professionalism of both James Berger (Trade up Manager) and Rick Greene (Service Consultant) and feel comfortable with my car in their hands. I would definitely trade in my car there when I'm ready and recommend the dealership to others. More
by MCOUSINJOHNSON
Verified CustomerEmployees Worked With
James Berger, Rick Greene
May 01, 2016
Warranty Service A1 30,000 miles M-B of T-Bay has been servicing my last 3 or 4 ML350's. Dan Willing, your service agent for (I believe) over 38 years, has been my service agent. Da M-B of T-Bay has been servicing my last 3 or 4 ML350's. Dan Willing, your service agent for (I believe) over 38 years, has been my service agent. Dan is simply "incomparable". Dan has superior knowledge of MB products and service better than any service and always strives to make me understand EXACTLY what is necessary to my automobile, how long it will be tied up and whether or not I would need a rental vehicle . . . And Dan has always been accurate in his projections. Dan has another (co-rep)/partner, Dustin Rogers, who also has worked with me and is equally as competent at his service job. These guys, along with all your fine employees, make my life easy when I need assistance. Dan Willing is a major reason that I keep replacing my MB with another one. V.D. "Bud" Hilton More
by hiltonbud
Employees Worked With
Dan Willing
May 01, 2016
Great communication We had a warranty item that was back-ordered. Our service advisor, David, did a great job of staying in communication with us about the status of our We had a warranty item that was back-ordered. Our service advisor, David, did a great job of staying in communication with us about the status of our repair, ensured he upgraded our loaner to a larger vehicle once it appeared that the back-order would be prolonged, and continued to search for the part at alternate suppliers. Ultimately the repair was completed two weeks ahead of schedule. More
by TESCHOCK
Employees Worked With
David Vaughan
May 01, 2016
"You guys know how to treat a client" I would like to said thanks, I walk out with a nice SUV. Glad that I desire to by a Mercedes Benz. Friendly people and every one work for the client. I would like to said thanks, I walk out with a nice SUV. Glad that I desire to by a Mercedes Benz. Friendly people and every one work for the client.Love it. Again Thanks Mr. Cody Raza. for your advise and courtesy that you give me. Att. Fernando Fuentes More
by Chico malo
Employees Worked With
Cody Raza
May 01, 2016
Satisfied Customer Jaleel made me feel at home. He is very knowledgeable and took the time to go my concerns in detail. He did some slight programming and brought me up Jaleel made me feel at home. He is very knowledgeable and took the time to go my concerns in detail. He did some slight programming and brought me up to date with the expectations that i needed to understand my car. More
by maxinelarry
Employees Worked With
Jaleel Khan
April 29, 2016
Overall very good experience Worked mostly with Kevin and his responsiveness and attention to detail was much appreciated. He ensured the paperwork was ready to go to optimize my Worked mostly with Kevin and his responsiveness and attention to detail was much appreciated. He ensured the paperwork was ready to go to optimize my time to get in, pick up my car, and get out. There was also a slight disconnect in the actual car that was I was buying and Kevin quickly found a solution without delay which was VERY appreciated. Thanks so much! More
by pencak adrian
Employees Worked With
James Berger, Kevin Cao
April 29, 2016
Excellent Service I have been bringing my Mercedes-Benz vehicles to Mercedes-Benz of Tampa for several years. The service is great, thorough, reasonably priced and the I have been bringing my Mercedes-Benz vehicles to Mercedes-Benz of Tampa for several years. The service is great, thorough, reasonably priced and the waiting room is clean and comfortable. My service adviser, Jaleel, is a true car-guy who always makes me feel that my late model C class cars are the best on the road. More
by MGROBISEN
Employees Worked With
Jaleel Khan, Barbara Hawkins
April 29, 2016
KEEP UP GOOD WORK HELPFUL , KNOWLEDGEABLE AND COURTEOUS RESPECTFUL, ANSWERS QUESTIONS QUICKLY AND FINDS INFO QUICKLY IF NOT IMMEDIATELY KNOWN. MORGAN, KEPT ME INFORMED HELPFUL , KNOWLEDGEABLE AND COURTEOUS RESPECTFUL, ANSWERS QUESTIONS QUICKLY AND FINDS INFO QUICKLY IF NOT IMMEDIATELY KNOWN. MORGAN, KEPT ME INFORMED OF ALL STAGES OF DELIVERY PROCESS. More
by MWTRMJW
Employees Worked With
Morgan Gall
April 29, 2016
GLA250 first service Took the GLA250 in for it's first service at 10,000 miles. Mercedes Benz of Tampa completed the service in 90 minutes as promised including a complime Took the GLA250 in for it's first service at 10,000 miles. Mercedes Benz of Tampa completed the service in 90 minutes as promised including a complimentary tire rotation. More
by davyvee
Employees Worked With
Rick Acosta
April 28, 2016
Regular service I came in to have my regular service on my E350 and as usual everyone was very polite and made sure everything was completed. I asked for a couple of I came in to have my regular service on my E350 and as usual everyone was very polite and made sure everything was completed. I asked for a couple of extra things to be checked and they couldn't find anything wrong but also took the time to let me know what could have caused the problem. Dave will always walk to the car with me to help me with any questions I may have. Sometimes there are so many functions on your car and if you don't use all of them you forget everything the car does. He even takes the time if I call with something I can't figure out how to use to go over it with me on the phone. I call this REAL customer service. In this day and age you just don't see enough of it. Keep up the great work. More
by amiott
Employees Worked With
Dave Zupkosky
