Mercedes-Benz of Tampa

Excellent Service; and Excellent People I really enjoyed working with Nick Masky (salesperson), Jay Friedman (finance manager), Alex Glickman (GM), Z (concierge service), and Barbara (parts I really enjoyed working with Nick Masky (salesperson), Jay Friedman (finance manager), Alex Glickman (GM), Z (concierge service), and Barbara (parts department who sold me my all-weather mats). Next time I need to lease or buy a Mercedes Benz, I'll be going to this dealership and asking for Nick, Jay, Alex, Z and Barbara. True pros and very easy to deal with. Best, JCL More

Best-In-Class Never have I had an experience like the one I had with Adil & Vito. They showed nothing but the utmost professional, compassionate & knowledgable atti Never have I had an experience like the one I had with Adil & Vito. They showed nothing but the utmost professional, compassionate & knowledgable attitudes I've ever dealt with when leasing a car. I work in hospitality, and these two gentlemen even wowed me. The only place to get a Mercedes is MB of Tampa. Keep up the great work! More

Above and Beyond Customer Service Bob is the most friendly and reliable service advisor I have dealt with. He is always honest and goes above and beyond for all clients. Whenever I hav Bob is the most friendly and reliable service advisor I have dealt with. He is always honest and goes above and beyond for all clients. Whenever I have a problem with my car, I go to Bob and he is on top of it and communicates seamlessly to make sure you are back in your car as soon as possible. More

Service is always excellent. Coming to the dealership is not a hassle because of the professionalism, compassion, knowledge and respect the workers exhibit at MBOT. not a hassle because of the professionalism, compassion, knowledge and respect the workers exhibit at MBOT. More

Poor communication I planned on purchasing a car from this dealer. I did my homework, placed an inquiry and was ready to make the trip to the dealer today, to finaliz I planned on purchasing a car from this dealer. I did my homework, placed an inquiry and was ready to make the trip to the dealer today, to finalize the transaction. I spoke with Nick Masky who was very responsive and accommodating. Rather than pay cash, I requested to have someone from finance contact me to review options.. I received a call from Max Spada. Max asked me to apply online as the finance manager was currently with other customers. I was hesitant to apply online, as I typically prefer to speak with someone, but, decided to trust that the process. The inquiry came through on my credit report alert system within minutes. Max also had Nick send a formal quote to which I countered. I requested that someone from finance contact me, but, never heard back. I placed calls to the finance department, left messages with no response. I emailed and sent inquiries on the website, all with no response from finance. So now I have an inquiry on my credit report from this dealer with no communication back. In my opinion this is poor customer service and communication, which prompted me to write a review. Perhaps cash would have avoided this unpleasant situation, and I will not make the same mistake again. More

Cary is a professional. He knows how customers expect to be treated. He’s respectful of your time and gets a deal done quickly. He does a great job on following up to make sure you’re happy with the purchas be treated. He’s respectful of your time and gets a deal done quickly. He does a great job on following up to make sure you’re happy with the purchase. More

Cary has helped me with two cars over the past several years. He’s always gone over and above and is a pleasure to work with - highly recommend him 😊 Rick Acosta in service is awesome too! years. He’s always gone over and above and is a pleasure to work with - highly recommend him 😊 Rick Acosta in service is awesome too! More

Upside down in a car I was upside down in a car i had horribly. I had been trying to get out of it since last November. I met Mr. Adam and he was a blessing. He made sure I was upside down in a car i had horribly. I had been trying to get out of it since last November. I met Mr. Adam and he was a blessing. He made sure i got what i wanted and was extremely happy. I was so nervous because i knew i had so much negative equity in my last car. He was amazing More

Extremely bad customer service. You don’t want these kind of He is not respectful and not appreciate customers. Extremely irresponsible guy to deal with very bad experience. I would not want to see him again. He is not respectful and not appreciate customers. Extremely irresponsible guy to deal with very bad experience. I would not want to see him again. More

Excellent service GEORGE has always been friendly. Great to work with. Never rushes his customers. Parts are Always the right ones. I would highly recommend this parts GEORGE has always been friendly. Great to work with. Never rushes his customers. Parts are Always the right ones. I would highly recommend this parts department More