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Mercedes-Benz of Tampa
Tampa, FL
3,439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 07, 2016
Light on dashboard As usual ELLEN Tacket my service advisor had it taken care of and as always she is so friendly and helpful...and believe me the place was so busy As usual ELLEN Tacket my service advisor had it taken care of and as always she is so friendly and helpful...and believe me the place was so busy More
by ANN.EATON
Verified CustomerEmployees Worked With
ELLEN Tacket
April 07, 2016
Wonderful experience This is my first experience with Mercedes-Benz. They were very kind and professional. My advisor, Michael Dan Nankovitch did a great job! He explaine This is my first experience with Mercedes-Benz. They were very kind and professional. My advisor, Michael Dan Nankovitch did a great job! He explained to me what they were going to do and then explain to me what they had done. He also had them take care of an update that I was unaware of, which was nice. I was also very pleased with the shuttle service. Jason who drove me was a delightful man and I truly enjoyed my ride with him. I would absolutely recommend them to a friend ! More
by KARENKAYWIN
Employees Worked With
Jason, shuttle person, Mike Nankovitch
April 07, 2016
Smart ForTwo warranty Great customer service for warranty work on my 2013 Smart. I appreciated that the service rep didn't try to lump in a bunch of "oh you need this done Great customer service for warranty work on my 2013 Smart. I appreciated that the service rep didn't try to lump in a bunch of "oh you need this done today" extras. He was honest suggesting we would require some work/service in the future and pointed it all out. I was loaned a new Smart for the day as well. BTW kudos to them for the Café waiting room. It is run by people with Autism and offers great (free) coffee and reasonably priced quality snacks. Comfortable chairs and a nice large screen TV are also provided. Made the hour plus wait pleasant. More
by Smart13
Employees Worked With
Dan Willing
April 07, 2016
one of the best awesome dealership. they treat you like they treat family. Dan willing has a knack for explaining what you do and don't need to keep your MB running i awesome dealership. they treat you like they treat family. Dan willing has a knack for explaining what you do and don't need to keep your MB running in tip top shape More
by thbeatty813
Employees Worked With
Dan Willing
April 07, 2016
Bad experience because of a rude employee! Dave Z was not pleasant on the phone and was even worst in person. He should not be working in customer service or he should change his attitude. The Dave Z was not pleasant on the phone and was even worst in person. He should not be working in customer service or he should change his attitude. The only time I felt good there is when Bob Net was nice enough to talk to me while I was waiting. Bob was so nice, the opposite of Dave Z and I wish I had dealt with him. More
by CATHERINE0
Employees Worked With
Dave Zupkosky
April 07, 2016
One and Done I saw an internet ad for a used car the dealership had just taken in. I called the dealership and was referred to Kevin Cao. I explained to Kevin th I saw an internet ad for a used car the dealership had just taken in. I called the dealership and was referred to Kevin Cao. I explained to Kevin that I was interested in his vehicle, but that I was coming over to Tampa from Vero Beach (150 miles) and if the car was "right", I wanted to conclude the deal. As it turned out, the car was good, but had some cosmetic damage that required repair. Kevin assured me the damage would be fully repaired and the car fully detailed before pickup. We agreed on the price of the car, with a minimum of haggling, and Kevin FedEx'd all the paperwork for signatures, handled the details, and was good on follow up. I made a second trip the following week to pick up the car, and it looked perfect. While Kevin knew I probably won't be a repeat customer, he was very responsive and professional and courteous in this transaction, and the dealer repairs were excellent. More
by Flatlander
Employees Worked With
Kevin Cao
April 07, 2016
Excellent Ellen Tackett went well past what she had to do to make it a very good service experience. I have been using Ellen as my service advisor for a severa Ellen Tackett went well past what she had to do to make it a very good service experience. I have been using Ellen as my service advisor for a several years and have always been very happy with the results. Thanks, Ellen. More
by PREPRESSRUS
Employees Worked With
Ellen Tackett
April 07, 2016
physician friendly and prompt service. Dave is wonderful and experience . very helpful. I recommend him for friends and family to do business with this person friendly and prompt service. Dave is wonderful and experience . very helpful. I recommend him for friends and family to do business with this person anytime and any day he is there!!! More
by ADIWADKAR
Employees Worked With
Dave Zupkosky
April 07, 2016
They went above and beyond my expectations! I had an absolutely wonderful experience at Mercedes Benz of Tampa. My salesman, Bruno, went above and beyond to accommodate my busy work schedule. Th I had an absolutely wonderful experience at Mercedes Benz of Tampa. My salesman, Bruno, went above and beyond to accommodate my busy work schedule. There was constant communication about my deal, and I was not blind-sided my anything. Bruno was able to get the car I wanted, at the price I needed, and didn't waste my time. Upon entering the dealership, I was greeted by other friendly associates who offered a variety of beverages and snacks. Following, I was escorted to the theater lobby area where I was able to watch television, while waiting briefly for the finance manager, Jerry. We did not wait long at all in comparison to some experiences I have had at other dealers. Jerry was wonderful as well. He exceeded my expectations, and I could tell just in the shot amount of time that we spent together, that he is a genuinely good person. I was truly pleased at the level of quality service I received at this dealership. There were no surprises, and if anything, I walked away with a better deal than I anticipated. I wouldn't go anywhere else after this experience. I am loving my new car! More
by USFGRL83
Employees Worked With
Jerry Cardine, Bruno Santelli
April 07, 2016
Broken intake manifold Chris my service guy was very informative and helpful along the way. Unfortunately for me the part wasn't covered under my warrenty I purchased throug Chris my service guy was very informative and helpful along the way. Unfortunately for me the part wasn't covered under my warrenty I purchased through a third party. Most call dealers "stealer ships" but I feel the price and labor were very fair and had a loaner for a week free of charge!! More
by CHUCKSOHOSALOON
Employees Worked With
Chris in service
