Mercedes-Benz of Tampa

Upside down in a car I was upside down in a car i had horribly. I had been trying to get out of it since last November. I met Mr. Adam and he was a blessing. He made sure I was upside down in a car i had horribly. I had been trying to get out of it since last November. I met Mr. Adam and he was a blessing. He made sure i got what i wanted and was extremely happy. I was so nervous because i knew i had so much negative equity in my last car. He was amazing More

Extremely bad customer service. You don’t want these kind of He is not respectful and not appreciate customers. Extremely irresponsible guy to deal with very bad experience. I would not want to see him again. He is not respectful and not appreciate customers. Extremely irresponsible guy to deal with very bad experience. I would not want to see him again. More

Excellent service GEORGE has always been friendly. Great to work with. Never rushes his customers. Parts are Always the right ones. I would highly recommend this parts GEORGE has always been friendly. Great to work with. Never rushes his customers. Parts are Always the right ones. I would highly recommend this parts department More

Always a pleasure Jaden has made what can be the most exhausting and expensive experience not only tolerable, but welcoming. She goes above and beyond when it comes to Jaden has made what can be the most exhausting and expensive experience not only tolerable, but welcoming. She goes above and beyond when it comes to keeping in touch even when I can’t get to the phone to answer. I’m thankful when I speak with her, and even more delighted to see her after the work on my car is done. I don’t necessarily want any more car trouble, but if I did, I wouldn’t worry, and actually be happy to spend a bit of time with her. She’s a gem. More

service Service was excellent and Joey was extremely accommodating and customer oriented thx! Provided great ride while car being service and went above and Service was excellent and Joey was extremely accommodating and customer oriented thx! Provided great ride while car being service and went above and beyond thx More

Great Service Always the best service and got me the car I wanted at the price I needed to be at. Always a pleasure working with the Mercedes tampa team. Always the best service and got me the car I wanted at the price I needed to be at. Always a pleasure working with the Mercedes tampa team. More

Not Impressed! I had my car there for a check engine light and my faulty command screen last month....I am not sure how much your technicians looked into my proble I had my car there for a check engine light and my faulty command screen last month....I am not sure how much your technicians looked into my problem but my check engine light came back on less than 50 miles after I picked up the car from your dealership...turned out I had an engine problem which you guys did not see....I had low pressure in cylinder one and I just had a cracked piston replaced at Crown Mercedes. You also replaced my faulty screen with a small one without asking for my opinion....Your techs just decided to replace it without even putting it down on the paperwork. I had to convince my service advisor Jaden to go inside and talk to the techs and ask them to put my large OEM screen back in my car. When I came back to pick up my car an hour later I had no power to the center console! I had to wait around for another half hour to get that fixed.... Not to mention I found a small crack on my windshield right after I picked up my car and I though it was bird poop at first because it looked white - the white was glass powder that I wiped off and it looked like someone had dropped a heavy object on top of my windshield....of course there was no way to prove that it happened there so I did not bother going back to question. My overall experience is NOT too great! My overall Mercedes Benz ownership has been a disappointment! Engine problems at 20K miles and faulty command display that Mercedes does not apparently know how to fix! All four stock Continental "performance" tires were complete bald at 12K miles, my back rims are both out of shape due to poor design.... I am giving two stars just because Jaden was very nice! More

Mercedes Benz service Outstanding service as expected. Ricky is very respectful and professional in delivering service to the customer. I got my car back within the hour af Outstanding service as expected. Ricky is very respectful and professional in delivering service to the customer. I got my car back within the hour after it being cleaned and washed! More

Great customer care I like having the complimentary loaner car while my car was being serviced. I was able to run errands And had a productive day. Thank you to Jaleel. I like having the complimentary loaner car while my car was being serviced. I was able to run errands And had a productive day. Thank you to Jaleel. More

Easy and Painless I went in with a vehicle that had negative equity unsure of what Mercedes would be able to do for me. My leasing consultant Antonio Ciraco was AMAZING I went in with a vehicle that had negative equity unsure of what Mercedes would be able to do for me. My leasing consultant Antonio Ciraco was AMAZING!!!! I told him upfront what my situation was and he provided me with a beautiful 2019 C-Class C 300 Sedan. We did not have to go back and forth about numbers because he gave me the best deal he possibly could, upfront. He was extremely personable and professional, and did not make me feel pressured to buy or lease from Mercedes-Benz. The whole process was painless and I was in an out within a few hours. He did everything in his power to make sure that when I left I was truly satisfied and happy. I would wholeheartedly recommend Mercedes-Benz of Tampa to anyone looking to purchase or buy a vehicle and especially Antonio Ciraco (the best consultant ever). I will definitely be sending my family and friends looking for a new car to this dealership. Thank you Mercedez-Benz of Tampa! More