Mercedes-Benz of Tampa

Great MBOT Team I have worked with Cary and Ellen the last six years and they represent the brand well. They are both knowledgable and professional in there area's. I I have worked with Cary and Ellen the last six years and they represent the brand well. They are both knowledgable and professional in there area's. I recently leased my 2nd car from Cary after buying a CPO the first time around and he works hard and is a pleasure to work with. Ellen takes care of business on the service side. Jason More

Not happy with condition of my car after service performed! My car was in for window tints & a rear spoiler installation on March 15, 2916. The drop off process went smoothly although there were MANY vehicles b My car was in for window tints & a rear spoiler installation on March 15, 2916. The drop off process went smoothly although there were MANY vehicles being dropped off, making it a little overwhelming. I was pleased however that I was given a loaner car since the service would take all day. Picking up my car the next day went fairly easy however I WAS NOT AT ALL PLEASED WITH THE CONDITION OF MY CAR. I was under the impression my car would be washed & interior cleaned during all service visits, as I'm accustomed to & expected from any luxury car dealership. I was told by my service rep that there would be a tape/sticker placed on all 4 power window controls to remind & prevent me from opening all windows for 2 days after the tinting. Stickers were not on any window controls! Also, my car's exterior was very dirty & it wasn't washed. I had it washed the day before I took it in but after my service, it was extremely dirty. The interior hadn't been cleaned either. I drove off the service lot without reporting my complaints right then because the pick up process seemed a little rushed with all the customers & cars lined up there waiting to get out, so I gave my car a quick glance & drove off. I didn't think that I would need to check my car so thoroughly because it was being serviced at a luxury Mercedes Benz dealership. When I got home to check my car in full sun, I noticed how dirty it was but waited until the next day (3/16/16) to call because the service department had already closed. Also today, when my mother got in the front passenger seat, she discovered scratches on that door handle. Upon further inspection, I found a few other scratches on the back door, and on rear of my car. I'm guessing this was done by employees while windows were being tinted, maybe while cutting film with the razor or when the spoiler was being attached. There was also something like glue on the trunk in several places which is probably the substance that was used to attach the spoiler. Since I park my car in my garage & have driven it a few times since purchase, I know the scratches could not have been done anywhere else but at the dealer's. I WAS PLEASED WITH MY PURCHASE EXPERIENCE & WITH THE SALES & FINANCE STAFF, BUT ONCE I BOUGHT THE CAR, I FELT THAT I WASN'T TREATED WITH THE SAME IMPORTANCE & COURTESY AS BEFORE DURING MY SERVICE. I'M REALLY DISAPPOINTED IN THE SERVICE I RECEIVED & THE CONDITION OF MY BRAND NEW CAR AFTER IT WAS SERVICED. I REALLY EXPECTED MUCH MORE FROM A LUXURY CAR DEALERSHIP LIKE MERCEDES BENZ OF TAMPA. More

First class service I was referred to Mercedes Benz of Tampa by a friend, and to ask Brett . He turned me over to Robert.. It was first class advice from the test drive t I was referred to Mercedes Benz of Tampa by a friend, and to ask Brett . He turned me over to Robert.. It was first class advice from the test drive to financing to the concierge to the service department. I was highly impressed. More

Disappointing to pay so much for so little I complained about vibration in seat while driving they said they had to fix a bent wheel. Never recorded which one fixed but I bring back for the sam I complained about vibration in seat while driving they said they had to fix a bent wheel. Never recorded which one fixed but I bring back for the same problem and they tell me it must be another bent wheel. More