Mercedes-Benz of Tampa

We purchased a Mercedes-Benz A220 (2019) for my daughter and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover routine maintenance, including Service B. However, when I dropped the car off at your Tampa location today, I received a call from Mr. Zupkosky, who claimed the pre-paid service package was purchased from the Wesley Chapel branch and, therefore, could not be honored at Tampa. While I understand that different branches may operate under separate ownership, I was assured at the time of purchase that Mercedes-Benz services would be universally honored across all locations. Unfortunately, Mr. Zupkosky's supervisor reinforced his claim, asserting that Tampa could not honor the package, which has left me questioning the integrity of your brand’s commitment to customer satisfaction. This situation is both inconvenient and unacceptable. The car remains unfixed, and I am now being asked to pay for Service B, which I have already prepaid. Additionally, I would like to raise a prior issue at the Tampa location. During a previous visit, my daughter was informed that the car’s springs needed replacement. Seeking a second opinion at Wesley Chapel, we were told the springs were in perfect condition and required no repairs. This inconsistency has further led me to believe that the Tampa branch prioritizes inflating repair costs over providing honest and trustworthy service. The unprofessional and dismissive behavior I experienced during my call with Mr. Zupkosky, including his decision to hang up mid-conversation, added to my frustration and disappointment. I emailed this to the CEO of Mercedes USA and the CEO of Mercedes Germany More

they have been servicing my car and every time I go I have to come back with my car having some issues to get a fix because they made a mistake. and no ones care. have to come back with my car having some issues to get a fix because they made a mistake. and no ones care. More

We saw the car which looked like just came in on sept 30th, 2024. Although, the car still has to be certified, repairs & detailed. The sale person assured, will get done before being delivered. We pur 30th, 2024. Although, the car still has to be certified, repairs & detailed. The sale person assured, will get done before being delivered. We purchased & made full payment that same day. We lived 3 hours away in Florida & agreement was made to ship the car when completed. Two days later, the sale person texted us confirming address, said the car is ready to be shipped. I asked about the paint chips that was promised to be done at the body shop, he replied, we did touched up & sent us video of the car. After watching the video, i’v noticed everything looked the same as it was & requested to be done completely & properly. He stated it won’t be. I contacted Mercedes headquarters & w/in an hour, someone from Mercedes Tampa contacted me, apologized & said will takes several days if sent to the bodyshop, which I assured him, we’r ok with this as long as it gets properly done. By now weeks has passed, Helene & Milton storms came through & gone. We contacted the salesman & were told everything got behind due to the storms, told him, we understand the circumstances. We didn’t hear from the dealer again until a couple of days before they shipped the car, which we received on October 27th, almost one month after purchased. We paid for registration & when asked, was told it’s in the mail in 30 days. The car door got repainted but the rubber door seals were missing, the head light still got steamed inside the entire light, the trunk enclosure was chopped off one side & unusable, inside the entire car got dried foods, liquid stains on seats, dashboard, car doors looked like dogs scratched all four doors, outside also looked untouched, the steps dirty on both sides etc……. Immediately, we contacted the sale person via text due to close on Sunday. He assured us will get rectify on Monday. Texted to him Monday said he’s not in until after 11:30am. I left vm for his supervisor at this point & no reply. I failed to mention, weeks before this, many calls but each time we were told to contact another person…. busy with customers. By 2p same afternoon, we decided to file complaints with Mercedes headquarter, once again. Now we’re waiting for Mercedes Tampa to respond to the headquarter, was told ?????? We don’t trust Mercedes Tampa to correct these problems as they failed us repeatedly this past month. We DO NOT recommend this dealership, watch out!!!!!! still waiting….. More

This dealership is extremely dishonest. Do business with them at your own peril. Yet to offer me a refund they agreed to in writing, a month after my transaction ended and just been giving Do business with them at your own peril. Yet to offer me a refund they agreed to in writing, a month after my transaction ended and just been giving me run-around stories. Weighing my options on the legal front at the moment. More