Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Tampa
Tampa, FL
3,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,438 reviews
March 01, 2016
Excellent I visited the dealer for a car and with in 2 hours and drove away in a new GLC 300 and with my trade in my BMW. I never believe I could have so much i I visited the dealer for a car and with in 2 hours and drove away in a new GLC 300 and with my trade in my BMW. I never believe I could have so much in such a small time frame. I am very happy. More
by carmenhelenagutierrez
Verified CustomerEmployees Worked With
Adil (Adam) Zidouhia, Richard Diaz
February 29, 2016
Best car buying experience EVER!!!! Thank you for the best experience ever, I've been through a tough time with my credit and finances and was worried about going to a buy her pay here d Thank you for the best experience ever, I've been through a tough time with my credit and finances and was worried about going to a buy her pay here dealer so I put off car buying for alot longer than I really wanted. I finally saw an ad for Mercedes of Tampa Bay on Facebook, filled out my credit application and sent it, The response was quick and it was Bruno, He was enthusiastic and ready to help. Im a really busy small business owner and i don't have much time to be on a phone, so Bruno was there with text messages replying my every question, getting me ready for what I thought was going to be my car buying dread. But guess what, It was great, Bruno wasn't pushy, he was down to earth, honest and willing to help me. When I arrived to Mercedes of Tampa I was greeted promptly and nicely and mind you I was in my work clothes. Didn't make a difference. Bruno was prompt and very knowledgeable of all the cars I asked about. We sat down and it was EASY, not PAINFUL. The staff was great, Brett was easy to talk to and he explained every last detail and our options, he gave us some great advise. In Finance, Matt was terrific, easy again, knowledgeable and caring and quick. We actually bought 2 cars, one for me and one for my dad. I just want to say THANK YOU Bruno and the staff at MB of Tampa. Thanks to you, car buying experience is FUN again!!!!! More
by passion
Employees Worked With
Bruno Santelli, Matt De Coste, Brett Tatum
February 29, 2016
Excellent service I would highly recommend this service center. The staff and quality of care here is excellent. Bobby King's attention to detail is unparalleled. Matte I would highly recommend this service center. The staff and quality of care here is excellent. Bobby King's attention to detail is unparalleled. Matters are handled in a quick and efficient manner. Would not trust my car with any other place. More
by SA
Employees Worked With
Bobby King
February 29, 2016
great service Rick Greene was awesome in customer service skills, appreciated him keeping updated on the work performed on my car. I have a dealership closer to my Rick Greene was awesome in customer service skills, appreciated him keeping updated on the work performed on my car. I have a dealership closer to my home but prefer the services of the Tampa Mercedes Benz. More
by miltonlugo50
Employees Worked With
Rick Greene
February 29, 2016
Dave Zupkowski is great Dave has been my only point of contact. This our 7th Mercedes. We thought we were buying quality, until the wood trim began to fall off our 2010 5 Dave has been my only point of contact. This our 7th Mercedes. We thought we were buying quality, until the wood trim began to fall off our 2010 550E coupe. The service center said they would charge us $1,900 to replace the wood trim, because it was not a warranty item. That is not standing behind a quality product. More
by ROBERT.WORK
Employees Worked With
Dave Zupkosky
February 29, 2016
Excellent and easy service David is very easy to work with and provided succinct and clear communication. Our car was ready when promised and everything was fixed as promised. David is very easy to work with and provided succinct and clear communication. Our car was ready when promised and everything was fixed as promised. Picking up and returning our loaner vehicle was simple and quick. More
by TESCHOCK
Employees Worked With
David Vaughan
February 29, 2016
Service and Warranty Issues Warranty Issues. February 2008 we purchased a new CL-65 AMG from Mercedes-Benz of Tampa and Paid an additional $4,880.00 for the Mercedes-Benz Extend Warranty Issues. February 2008 we purchased a new CL-65 AMG from Mercedes-Benz of Tampa and Paid an additional $4,880.00 for the Mercedes-Benz Extended Limited Warranty to cover the vehicle until February of 2015. While traveling October 2014, the electronic emergency brake actuator failed and was difficult to release. Stopped at Mercedes of North Olmsted Ohio and they failed to acknowledge the extended warranty existed. They also indicated the parts would take several days to obtain and we could not delay our trip to wait. We indicated we would not set the brake (since it may not release) and we would have the problem fixed once we had a week to wait for parts and repair. Several weeks ahead, and while the warranty was in effect, we scheduled for MB of Littleton Colorado to obtain the parts and repair the issue under the extended warranty. They also would not acknowledge the warranty existed. They failed to hold the parts as promised (even though we pre-paid for them) and sent them back prior to the scheduled repair date. MB of Littleton then waited to request additional re-order time for the parts only after the car was brought in for the prearranged service. Our time in Colorado was up and we had no additional time to wait for parts and once again had to leave without the repair being done. In February 2016 we contacted Mercedes-Benz of Tampa and asked them to honor the extended warranty and were told to contact MB corporate direct. Spoke to Heidi and she indicated the warranty was now out of date and to take it in to MB of Tampa and they would see what they could do, resulting in no coverage. We paid $1,898.40 for the repair that should have been covered and coverage was not honored. More
by DnBReichle
Employees Worked With
Dave Zupkosky
February 29, 2016
As always, a job well done The Tampa dealership and Rick Greene always provides excellent service. I was in need of tires and didn't realize the dealership provided the service The Tampa dealership and Rick Greene always provides excellent service. I was in need of tires and didn't realize the dealership provided the service and the cost was in line with expectations. More
by PJP117
Employees Worked With
Rick Greene
February 29, 2016
Excellent service experience I received good customer service from your service employee Darrell. He was attentive to my needs, by answering my many questions. He had s I received good customer service from your service employee Darrell. He was attentive to my needs, by answering my many questions. He had service check my tire treads and informed me that I needed new tires. He estimated my cost including an alignment and balance. He was informative and explain want the technicians were doing to my vehicle at each stage. I also had problems trying to utilize my navigation system, Darrell got someone to assist me. This is not related to the experience but I would Iike your Tampa Mercedes site carry nitrogen which is suppose to help you tires preform better. More
by lucinda24908@gmail.com
Employees Worked With
Darrell Williams
February 29, 2016
Even when... Even when Rick (my preferred service representative) was not available, Ellen stepped right in and the service was just as expected...excellent!! Tha Even when Rick (my preferred service representative) was not available, Ellen stepped right in and the service was just as expected...excellent!! Thanks much to both of you!! More
by GWHITE1
Employees Worked With
Ellen Tackett, Rick Greene
