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Mercedes-Benz of Tampa
Tampa, FL
3,441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,441 reviews
February 17, 2016
Outstanding Dealership and Personal Service to back it up! I have been at your Mercedes-Benz Dealership several times in the past, but was never able to close a deal on a new car until now. Bernie Freedman to I have been at your Mercedes-Benz Dealership several times in the past, but was never able to close a deal on a new car until now. Bernie Freedman took the time to explain everything about the car I was interested in. He even pulled out several of the cars I was interested in and I was able to go on several test drives - The best thing was the personal service and genuine interest Bernie brought to the table. The rest of the people I had met were also very personable. They all to the time to explain things and the best part was I was never pressured into buying a car. The trade-in value of my SUV was more than fair - Had it not been for Bernie I would not have purchased a car that day! More
by ggerstenblith
Verified CustomerEmployees Worked With
Bernard Freedman, Jared White, Leslie Gass, Rick Greene, Tom Fallon
February 17, 2016
Our service advisor Mike, always exceed our expectation. Our experience with our service advisor, Mike, is always a great experience. However, we are still experiencing several issues with our 2011 ML350 des Our experience with our service advisor, Mike, is always a great experience. However, we are still experiencing several issues with our 2011 ML350 despite several maintenance services. Our concern is really SAFETY as our car stalls in heavy traffic and the "orange light CHECK ENGINE comes on constantly. Recently, Mercedes Benz Corp agreed to remediate the aforementioned issues. The car was taken for service. The car was returned to us on 02/15/2016 in the afternoon; next morning on 2/16/2016, the same "stalling and check engine light" again happened. The service center was contacted and the car was taken back same day. We are very concerned about our SAFETY when operating this vehicle; very afraid that we could get involved in a terrible accident due to these recurrent stalling episodes. When we opted to choose Mercedes Benz as our choice of vehicle, SAFETY and DURABILITY were indeed our deciding factor. However, we are now doubting our decision... More
by BOBICLAI
Employees Worked With
Mike Nankovitch
February 17, 2016
New Lease, Same Dealership We had such a great experience with our first lease, we had to return. Professional and knowledgeable staff in an elegant environment... highly recom We had such a great experience with our first lease, we had to return. Professional and knowledgeable staff in an elegant environment... highly recommend MB Tampa! More
by tampareview
Employees Worked With
Adil (Adam) Zidouhia, Aaron Bartlett, Chris Cooprider
February 17, 2016
New car and first service appointment Sales staff recognized that I was knowledgeable about the car I was interested in and gave me honest answers. Worked quickly and honestly with me, ga Sales staff recognized that I was knowledgeable about the car I was interested in and gave me honest answers. Worked quickly and honestly with me, gave me fair value for my trade and then treated me like a valuable customer throughout the documentation process. When I decided to buy at the last minute instead of lease, they gladly reprinted all the paperwork. Had the service group wire in my radar, wasn't cheap for work appears to be excellent. More
by will0
Employees Worked With
Adil (Adam) Zidouhia, Noah Rais, Rick Acosta, Tom Fallon
February 16, 2016
D Service Mercedes Benz of Tampa Bay has a quality staff and services. The facility is clean and the treatment of their customers was top notch throughout my w Mercedes Benz of Tampa Bay has a quality staff and services. The facility is clean and the treatment of their customers was top notch throughout my whole experience. The service attendant talked me through the process and informed me of pending "caution" with my vehicle. More
by Eulene
Employees Worked With
Rick Greene
February 16, 2016
Lousy communication and VERY hard to reach anyone Although the service department is open on Sundays, nothing actually happens until the following Monday, which is completely pointless if you want any Although the service department is open on Sundays, nothing actually happens until the following Monday, which is completely pointless if you want any service done on Sunday. Also, good luck ever reaching anyone about follow-up on the status of your repairs since nobody is EVER available on the phones, regardless of the number of attempts you make. The two receptionists (who were extremely pleasant, professional, patient, and somewhat embarrassed by the lack of ability to reach anyone) attempted to connect me to every line in the dealership numerous times, only to find that absolutely nobody was ever available. And, despite leaving multiple messages for a LOT of different people, none of them ever returned my calls. This being my first need for service on our new Mercedes, I had pretty high expectations of the level of support that I'd receive, but was completely disappointed and disgusted by the lack of communication and inefficiencies in the entire process. In the end, after even more miscommunication among dealership staff about the time that my vehicle would be ready, we finally received our car only FOUR hours later than originally promised. However, everything does seem to be working fine now, so I guess that was the main intent, so big kudos to the mechanics who actually did the work. More
by Rob F
Employees Worked With
Dustin Rogers, Eric Gonzalez
February 16, 2016
Excellent Service Jaleel Khan always give me excellent service. He took care of my paper work quickly and make sure my car is clean. I love the cafe. The drinks are alw Jaleel Khan always give me excellent service. He took care of my paper work quickly and make sure my car is clean. I love the cafe. The drinks are always on point. I'm glad I purchased the maintenance program so I don't have to worry about anything. Mercedes-Benz take great care of me. Kim More
by kcolston90
Employees Worked With
Jaleel Khan
February 16, 2016
Fantastic Experience I've been working with the team at Mercedes-Benz of Tampa for several years now and they ALWAYS do a fantastic job. Perfect from start to finish!!! I've been working with the team at Mercedes-Benz of Tampa for several years now and they ALWAYS do a fantastic job. Perfect from start to finish!!! More
by RCOOK0
Employees Worked With
Dave Zupkosky
February 16, 2016
Best serVice The serVice from door to door was amazing. No pressure in buying and willing to change the numbers arOund to make a deal that works for both company a The serVice from door to door was amazing. No pressure in buying and willing to change the numbers arOund to make a deal that works for both company and customer. My man, Cody, and jared from financial went really helpful with all the details and went above and beyond. Had a great experience and my best one while getting a car I'm so ecstatic about. Definitely will come back for more purchases and will compare other car buying purchases to this one. More
by TESHYJOHN
Employees Worked With
Jared White, Jaleel Khan, Jerry Cardine, Cody Raza
February 16, 2016
Excellent service This is my second vehicle and its been excellent every time. Shedrick in Sales has been a great sales person and really takes the time with us. This is my second vehicle and its been excellent every time. Shedrick in Sales has been a great sales person and really takes the time with us. More
by mikeash1
Employees Worked With
Shedrick Payne
