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Mercedes-Benz of Tampa
Tampa, FL
3,442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,442 reviews
February 16, 2016
Lousy communication and VERY hard to reach anyone Although the service department is open on Sundays, nothing actually happens until the following Monday, which is completely pointless if you want any Although the service department is open on Sundays, nothing actually happens until the following Monday, which is completely pointless if you want any service done on Sunday. Also, good luck ever reaching anyone about follow-up on the status of your repairs since nobody is EVER available on the phones, regardless of the number of attempts you make. The two receptionists (who were extremely pleasant, professional, patient, and somewhat embarrassed by the lack of ability to reach anyone) attempted to connect me to every line in the dealership numerous times, only to find that absolutely nobody was ever available. And, despite leaving multiple messages for a LOT of different people, none of them ever returned my calls. This being my first need for service on our new Mercedes, I had pretty high expectations of the level of support that I'd receive, but was completely disappointed and disgusted by the lack of communication and inefficiencies in the entire process. In the end, after even more miscommunication among dealership staff about the time that my vehicle would be ready, we finally received our car only FOUR hours later than originally promised. However, everything does seem to be working fine now, so I guess that was the main intent, so big kudos to the mechanics who actually did the work. More
by Rob F
Verified CustomerEmployees Worked With
Dustin Rogers, Eric Gonzalez
February 16, 2016
Service We were very pleased that Mercedes Benz of Tampa could get us in for service on short notice, less than 12 hours. I was in and out on time, everyone We were very pleased that Mercedes Benz of Tampa could get us in for service on short notice, less than 12 hours. I was in and out on time, everyone was very friendly and the appearance of the shop area was very clean. A top notch operation. Thanks More
by PFEILSTEVE
Employees Worked With
Eric Gonzalez
February 15, 2016
Outstanding! Outstanding way of making us feel comfortable. Showed us everything we asked for in a very nice way, we never felt like anything was pushed into us. P Outstanding way of making us feel comfortable. Showed us everything we asked for in a very nice way, we never felt like anything was pushed into us. Pleasant experience! More
by MACTA14
Employees Worked With
Bruno Santelli, Matt De Coste
February 15, 2016
Efficient, effective With a leaking tire I was worried about possibly needing a new one. With the help of Dan Willing and the MBOT service team, I was patched and out of t With a leaking tire I was worried about possibly needing a new one. With the help of Dan Willing and the MBOT service team, I was patched and out of there in about an hour, saving valuable time and money. Thanks, Dan! More
by Peter
Employees Worked With
Dan Willing
February 15, 2016
Love my new CLA250 Coupe Really enjoyed my experience at this dealership thanks to the staff, especially Robert and Angelo! I love my new car and feel very confident with my Really enjoyed my experience at this dealership thanks to the staff, especially Robert and Angelo! I love my new car and feel very confident with my decision. Thank you! More
by Marystevens121
Employees Worked With
Robert Weisgal, Angelo Panico
February 15, 2016
Purchase/service I couldn't be happier with my experience purchasing my new vehicle very one was so helpful. Joey went out of his way to make sure I was taken care of I couldn't be happier with my experience purchasing my new vehicle very one was so helpful. Joey went out of his way to make sure I was taken care of. Always checking up with me on how it was going. Service was extremely helpful stained with me through out my experience to make sure all was taken care of. Really enjoyed my experience. More
by SPAESTEK
Employees Worked With
Joey Helenek, Rick Acosta, Angelo Panico
February 15, 2016
Service Great experience overall. jaleel is great and has always helped like this time. Service and customer orientation is great and he always manages it wit Great experience overall. jaleel is great and has always helped like this time. Service and customer orientation is great and he always manages it with a great smile and great attitude regardless how many people is in More
by JPBRIZI
Employees Worked With
Jaleel Khan
February 15, 2016
Quick pleasant and overall fantastic. No wasted timr. They value their customer time. I was in and out got a loaner ready in time for me. Always an excellent service. I apprrciate the effort it takes time They value their customer time. I was in and out got a loaner ready in time for me. Always an excellent service. I apprrciate the effort it takes time to get my service done More
by KYUT728
Employees Worked With
Bob Net
February 15, 2016
Excellent service and personnel Brought 2012 S550 in because of tire leak. It was repaired and washed in an hour. Excellent service. Coffee bar folks were excellent. Could not be Brought 2012 S550 in because of tire leak. It was repaired and washed in an hour. Excellent service. Coffee bar folks were excellent. Could not be better. More
by RON.HYTOFF
Employees Worked With
Bob Net
February 15, 2016
Excellent service, always! The service department is always professional, honest, and staffed with the most friendly people. Darrell is always my service advisor, and I trust hi The service department is always professional, honest, and staffed with the most friendly people. Darrell is always my service advisor, and I trust him explicitly. More
by Roll Tide Doc
Employees Worked With
Darrell Williams
