Mercedes-Benz of Tampa

Pleasure Everyone was pleasure to work with, no issues at all. All were very knowledgeable, very good experience, would recommend to anyone. Car was beautiful Everyone was pleasure to work with, no issues at all. All were very knowledgeable, very good experience, would recommend to anyone. Car was beautiful, price was right and trade in value was good, making the final price in the market for what I wanted to spend. This is my third Benz, two purchased here and all three have been serviced at this dealership. Darrel is service is also a pleasure to work with, we always go to him. More

Update to engine software I had my check engine light illuminated and drove in the service center without an appointment. I was graciously dealt with and the software update wa I had my check engine light illuminated and drove in the service center without an appointment. I was graciously dealt with and the software update was performed same visit. More

I am not just a number The service was excellent. Rick remembered my name when he saw me and it made me feel special. I know they see hundreds of customers per months but it The service was excellent. Rick remembered my name when he saw me and it made me feel special. I know they see hundreds of customers per months but it is always nice to know you are not just a number. Nothing to complain about and it makes me nearly regret to not visit them more often just to say hi. More

Great experience with MB of Tampa and our sales rep Simon. Great knowledge and no high-pressure. Understood our needs and responded very appropriatly. Great email and with MB of Tampa and our sales rep Simon. Great knowledge and no high-pressure. Understood our needs and responded very appropriatly. Great email and phone follow-on. Very happy with Simon and the experience of buying a car. My only real issue with the dealer is that they over-survey by phone. Each interaction gets someone on the phone to ask about the experience - too much and not well trained. More

Phenomenal Customer Service Mistakenly confirmed service appointment with wrong dealership; called first thing Tuesday morning and the service CSR was able to accommodate. Phenom Mistakenly confirmed service appointment with wrong dealership; called first thing Tuesday morning and the service CSR was able to accommodate. Phenomenal! Mr. Dan Willing got me in quickly and ensured a great experience and explained all details related to my vehicle. Thanks! More

No Coffee or donuts? The work on my Mercedes was performed timely and the staff was very helpful! I was charged a $42 charge for garage supplies or something! What's that The work on my Mercedes was performed timely and the staff was very helpful! I was charged a $42 charge for garage supplies or something! What's that all about? Got there early, 8am, and couldn't believe there was no complimentary coffee or donuts or pastry. I guess I'm just used to that type of customer appreciation from Kuhn Honda! Anyway, I may have to shop around for service in the future. I heard there is a new Mercedes dealership in Wesley Chapel. This used to be such a nice dealership that appreciate their customers! Oh well, I guess they feel that the extra $42 would get you a cup of coffee! More

Awesome customer service? DeAndre and James were great to work with! Very prompt and made the process simple and easy! Would definitely work with them in the future. DeAndre and James were great to work with! Very prompt and made the process simple and easy! Would definitely work with them in the future. More

Mercedes Should Take Notes from Service Center Team! I purchased a new 2014 Mercedes ML350 in July of 2013 from this dealership. It has about 26,000 miles on it. Unfortunately, it seems as though I dri I purchased a new 2014 Mercedes ML350 in July of 2013 from this dealership. It has about 26,000 miles on it. Unfortunately, it seems as though I drive a loaner vehicle more than my own due to an undetermined mechanical failure that leaves me unable to get into the car and/or use the remote start, and even more recently, it also drains the battery to the point that the car is dead when I go to use it. My experiences surpass the requirements on the lemon law in terms of both attempts at resolving the issue and days out of service. Unfortunately, my mention of this to the service team has gone no where due to what I am guessing is a corporate policy of Mercedes. As such, and upon receiving an emailed request to rate the dealership, I felt compelled to write this, hoping maybe this will get Mercedes Benz USA's attention. As I have told the advisers, I will be completing the lemon law paperwork and taking that next step. Please note that this is no reflection on the service I have received from the team there, who is always diligent in their attempts to get this resolved, and handle the same in a professional and sympathetic manner. I am just hoping at some point, even Mercedes will agree that enough is enough and make the situation right. When there are close to 5 failed attempts to fix something that could result in a safety issue (someone being stranded) and weeks of out of service, I would hope anyone would agree THIS IS EXACTLY WHAT THE LEMON LAW IS DESIGNED TO PROTECT!!!!! More

Friendly and fast service Very friendly service team. They want to make sure everything you need is done to your satisfaction. It shows they have been trained well in customer Very friendly service team. They want to make sure everything you need is done to your satisfaction. It shows they have been trained well in customer service. More