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Mercedes-Benz of Tampa
Tampa, FL
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Showing 3,441 reviews
February 10, 2016
Awesome customer service? DeAndre and James were great to work with! Very prompt and made the process simple and easy! Would definitely work with them in the future. DeAndre and James were great to work with! Very prompt and made the process simple and easy! Would definitely work with them in the future. More
by heatherrossidis
Verified CustomerEmployees Worked With
James Berger, Angelo Panico, DeAndre Sharp
February 10, 2016
Mercedes Should Take Notes from Service Center Team! I purchased a new 2014 Mercedes ML350 in July of 2013 from this dealership. It has about 26,000 miles on it. Unfortunately, it seems as though I dri I purchased a new 2014 Mercedes ML350 in July of 2013 from this dealership. It has about 26,000 miles on it. Unfortunately, it seems as though I drive a loaner vehicle more than my own due to an undetermined mechanical failure that leaves me unable to get into the car and/or use the remote start, and even more recently, it also drains the battery to the point that the car is dead when I go to use it. My experiences surpass the requirements on the lemon law in terms of both attempts at resolving the issue and days out of service. Unfortunately, my mention of this to the service team has gone no where due to what I am guessing is a corporate policy of Mercedes. As such, and upon receiving an emailed request to rate the dealership, I felt compelled to write this, hoping maybe this will get Mercedes Benz USA's attention. As I have told the advisers, I will be completing the lemon law paperwork and taking that next step. Please note that this is no reflection on the service I have received from the team there, who is always diligent in their attempts to get this resolved, and handle the same in a professional and sympathetic manner. I am just hoping at some point, even Mercedes will agree that enough is enough and make the situation right. When there are close to 5 failed attempts to fix something that could result in a safety issue (someone being stranded) and weeks of out of service, I would hope anyone would agree THIS IS EXACTLY WHAT THE LEMON LAW IS DESIGNED TO PROTECT!!!!! More
by EANDREWS0
Employees Worked With
Bobby King, John Winters
February 10, 2016
Friendly and fast service Very friendly service team. They want to make sure everything you need is done to your satisfaction. It shows they have been trained well in customer Very friendly service team. They want to make sure everything you need is done to your satisfaction. It shows they have been trained well in customer service. More
by SUEBUSING
Employees Worked With
Ellen Tackett
February 10, 2016
unscheduled repair A part had been back-ordered and Dustin called when it arrived. He said drop in anytime and they would work the car in. I dropped by later that day A part had been back-ordered and Dustin called when it arrived. He said drop in anytime and they would work the car in. I dropped by later that day and with no appointment they got my car in and the repair handled. Nice job. More
by 2Bees
Employees Worked With
Dustin Rogers
February 09, 2016
Great customer service and sales rep de Andre Sharp was exce Great customer service and a great car, didn't have to wait long to be helped, and got my monthly payments to where I wanted to be. Great customer service and a great car, didn't have to wait long to be helped, and got my monthly payments to where I wanted to be. More
by williestokes17
Employees Worked With
Angelo Panico, DeAndre Sharp
February 09, 2016
every thing is done in a perfect maner such a good dealership with experienced staff everything is done in such a great manner every body is so helping and friendly this is my first time bu such a good dealership with experienced staff everything is done in such a great manner every body is so helping and friendly this is my first time but it wont be the last More
by ashraf_farag65
Employees Worked With
James Berger, Matt De Coste, Larry Pfingsten
February 09, 2016
Great first experience My review is on the purchase of a certified ML 350. I live in the greater Cincinnati OH area and found this vehicle on the Mercedes web site. My fir My review is on the purchase of a certified ML 350. I live in the greater Cincinnati OH area and found this vehicle on the Mercedes web site. My first phone call put me in contact with Morgan Gall, sales person extraordinaire. With his very capable help, I was able to make all the arrangements to purchase this wonderful "new to me" vehicle, by phone, text and email. On the day of my arrival to finalize all of the paper work, with Jerry Cardine, the process went along very smoothly and without a hitch what so ever. I wish that I lived in the Tampa area because of all that I witnessed there at this dealership, this would be the place that I would continue to support with my business. I do appreciate good service and "THIS" is what they deliver. More
by doctlh
Employees Worked With
Jerry Cardine, Morgan Gall, Mary Johnson
February 09, 2016
Painless experience I can actually state that waiting for my vehicle to be serviced was enjoyable! The facility was clean, with a pleasant enviroment. The young men that I can actually state that waiting for my vehicle to be serviced was enjoyable! The facility was clean, with a pleasant enviroment. The young men that run the coffee bar were very kind. My service advisor kept me abreast of the pertinent information. More
by dmcalevey
Employees Worked With
Dave Zupkosky
February 09, 2016
BEST SALES EXPERIENCE BECAUSE OF GARY GREEN! So far so good thanks to GARY GREEN, salesman. first Mercedes I bought via the internet/phone. I think it was because of Gary's personality, profess So far so good thanks to GARY GREEN, salesman. first Mercedes I bought via the internet/phone. I think it was because of Gary's personality, professionalism, and trustworthiness. what he said...he did. That is as far as I have gotten so far with my experience at MBOT. I can make one observation...IF YOU ARE SHOPPING FOR MERCEDES AND YOU ARE SICK OF STERIOTYPICAL CAR SALESPEOPLE, BROKEN PROMISES, AND UNREALISTIC PRICES....GO SEE GARY GREEN. You will be glad you did! More
by Mercedes buyer
Employees Worked With
Gary Green
February 09, 2016
Easiest, most efficient car buying experience This is my third purchase in recent years from this dealership. I have owned BMW, Lexus, Audi and Infiniti cars. Both the car itself and the entire bu This is my third purchase in recent years from this dealership. I have owned BMW, Lexus, Audi and Infiniti cars. Both the car itself and the entire buying experience is flawless at Tampa Mercedes. I highly recommend salesperson Mark Gray for his knowledge, exceptional customer service and efficiency in facilitating a seamless and positive transaction. More
by slarkin1
Employees Worked With
Mark Gray, Dan Polen, Chris Cooprider
