Mercedes-Benz of Tampa

No Coffee or donuts? The work on my Mercedes was performed timely and the staff was very helpful! I was charged a $42 charge for garage supplies or something! What's that The work on my Mercedes was performed timely and the staff was very helpful! I was charged a $42 charge for garage supplies or something! What's that all about? Got there early, 8am, and couldn't believe there was no complimentary coffee or donuts or pastry. I guess I'm just used to that type of customer appreciation from Kuhn Honda! Anyway, I may have to shop around for service in the future. I heard there is a new Mercedes dealership in Wesley Chapel. This used to be such a nice dealership that appreciate their customers! Oh well, I guess they feel that the extra $42 would get you a cup of coffee! More

Awesome customer service? DeAndre and James were great to work with! Very prompt and made the process simple and easy! Would definitely work with them in the future. DeAndre and James were great to work with! Very prompt and made the process simple and easy! Would definitely work with them in the future. More

Mercedes Should Take Notes from Service Center Team! I purchased a new 2014 Mercedes ML350 in July of 2013 from this dealership. It has about 26,000 miles on it. Unfortunately, it seems as though I dri I purchased a new 2014 Mercedes ML350 in July of 2013 from this dealership. It has about 26,000 miles on it. Unfortunately, it seems as though I drive a loaner vehicle more than my own due to an undetermined mechanical failure that leaves me unable to get into the car and/or use the remote start, and even more recently, it also drains the battery to the point that the car is dead when I go to use it. My experiences surpass the requirements on the lemon law in terms of both attempts at resolving the issue and days out of service. Unfortunately, my mention of this to the service team has gone no where due to what I am guessing is a corporate policy of Mercedes. As such, and upon receiving an emailed request to rate the dealership, I felt compelled to write this, hoping maybe this will get Mercedes Benz USA's attention. As I have told the advisers, I will be completing the lemon law paperwork and taking that next step. Please note that this is no reflection on the service I have received from the team there, who is always diligent in their attempts to get this resolved, and handle the same in a professional and sympathetic manner. I am just hoping at some point, even Mercedes will agree that enough is enough and make the situation right. When there are close to 5 failed attempts to fix something that could result in a safety issue (someone being stranded) and weeks of out of service, I would hope anyone would agree THIS IS EXACTLY WHAT THE LEMON LAW IS DESIGNED TO PROTECT!!!!! More

Friendly and fast service Very friendly service team. They want to make sure everything you need is done to your satisfaction. It shows they have been trained well in customer Very friendly service team. They want to make sure everything you need is done to your satisfaction. It shows they have been trained well in customer service. More

Great customer service and sales rep de Andre Sharp was exce Great customer service and a great car, didn't have to wait long to be helped, and got my monthly payments to where I wanted to be. Great customer service and a great car, didn't have to wait long to be helped, and got my monthly payments to where I wanted to be. More

Painless experience I can actually state that waiting for my vehicle to be serviced was enjoyable! The facility was clean, with a pleasant enviroment. The young men that I can actually state that waiting for my vehicle to be serviced was enjoyable! The facility was clean, with a pleasant enviroment. The young men that run the coffee bar were very kind. My service advisor kept me abreast of the pertinent information. More

BEST SALES EXPERIENCE BECAUSE OF GARY GREEN! So far so good thanks to GARY GREEN, salesman. first Mercedes I bought via the internet/phone. I think it was because of Gary's personality, profess So far so good thanks to GARY GREEN, salesman. first Mercedes I bought via the internet/phone. I think it was because of Gary's personality, professionalism, and trustworthiness. what he said...he did. That is as far as I have gotten so far with my experience at MBOT. I can make one observation...IF YOU ARE SHOPPING FOR MERCEDES AND YOU ARE SICK OF STERIOTYPICAL CAR SALESPEOPLE, BROKEN PROMISES, AND UNREALISTIC PRICES....GO SEE GARY GREEN. You will be glad you did! More

Easiest, most efficient car buying experience This is my third purchase in recent years from this dealership. I have owned BMW, Lexus, Audi and Infiniti cars. Both the car itself and the entire bu This is my third purchase in recent years from this dealership. I have owned BMW, Lexus, Audi and Infiniti cars. Both the car itself and the entire buying experience is flawless at Tampa Mercedes. I highly recommend salesperson Mark Gray for his knowledge, exceptional customer service and efficiency in facilitating a seamless and positive transaction. More