Mercedes-Benz of Tampa

Excellent Custormer Service Our new car purchase experience at Tampa Mercedes was very pleasant. We were a bit anxious and apprehensive about ?nance terms and car buying in ge Our new car purchase experience at Tampa Mercedes was very pleasant. We were a bit anxious and apprehensive about ?nance terms and car buying in general, having had a previously troublesome experience with our last car purchase at another dealership. Adil put us at ease immediately. He is a very approachable, friendly guy. Adil went to great lengths, and spent a considerable amount of time with us explaining our ?nancing options. He graciously answered all of our questions and explained the sales contract in every detail. Advil went out of his way to ?nd us an extremely bene?cial ?nance rate. Adil made every attempt to assure that we would leave pleased with the service he was providing, and that we would leave Tampa Mercedes satis?ed with our purchase and customer service. We actually had fun experience working with Adil. We left feeling very happy and good about our experience. Its nice to feel welcome. More

Service Every time I bring my car for service I an treated with respect and kindness. Very good explanation on what is to be done and the time frame. Every time I bring my car for service I an treated with respect and kindness. Very good explanation on what is to be done and the time frame. More

Professionalism I was thoroughly impressed with the MB Service staff at MB of Tampa. Recently while driving an unexpected instrument panel malfunction caused an unsch I was thoroughly impressed with the MB Service staff at MB of Tampa. Recently while driving an unexpected instrument panel malfunction caused an unscheduled visit to MB of Tampa. I had never been to a MB Service other than where I had purchased my vehicle. Two individuals; Service Advisor, David Vaughn; MB Service Sales (MB Parts/Accessories Shop) Barbara, refreshingly exhibited the highest levels of professionalism and customer service i had experienced from any company. David regularly kept me informed on the status of my vehicle and offered sound recommendations regarding MB care and future service. He personally hailed to loaner vehicle details walked me through what changes had been made to my vehicle and t Barbara's skills in my opinion would be more rewarding proved on the showroom floor. I shop in luxury shops regularly and no one made feel better in moderate priced MB merchandise than she. The fact everyone thoughts I work for Mercedes-Benz when I wear them is immaterial. Barbara Hawkins convinced me to spend hundreds on MB brand merchandise simply by listening attentively and providing her customer with what he asked for. Surprisingly when she did not have what I needed in Mens she convinced me to buy Ladies, something I've never done. Barbara took the time to Special Order products that where current but not in stock and she followed up to ensure it was delivered properly. If my recent visit to MB of Tampa is any indication of the level of service and professionalism I can come to expect? I say, YooHoo! More

Great Service Our service represnative, Dave Z, gives us great service. Keeps us informed and works with us to insure we get the services required to keep our three Our service represnative, Dave Z, gives us great service. Keeps us informed and works with us to insure we get the services required to keep our three Mercedes in top shape. We bought our cars from another delaer but because of Dave's service have now switched to MB of Tampa. More

Excellent service experience Was having an issue with the steering wheel motor; it was replaced and is working great. Team was excellent. I showed up without warning (needed to co Was having an issue with the steering wheel motor; it was replaced and is working great. Team was excellent. I showed up without warning (needed to come in when it was happening); issue was quickly diagnosed. I received a loaner and was kept abreast of the repair. All good. More

Service and Repair We have always used this dealership to purchase and maintain our vehicle. I am always pleased with the service, hospitality and concern for my vehicl We have always used this dealership to purchase and maintain our vehicle. I am always pleased with the service, hospitality and concern for my vehicle and myself. I am very pleased and want to thank the entire crew at Mercedes Benz of Tampa Bay. John Newkoop More

Great, informative service. When I arrived in the service tunnel I was greeted and told to go inside to see my service advisor. This was my first time here so when I walked in to When I arrived in the service tunnel I was greeted and told to go inside to see my service advisor. This was my first time here so when I walked in to the office I didn't know where to go and it seemed everyone was on the phone or helping someone. My ONLY negative about my experience here was that someone didn't say that they would be right with me. I stood there until I saw someone was free and introduced myself. From that point on it was a GREAT experience. Rick kept me informed and kept me updated about my repair. The lounge was very comfortable, they have a coffee bar and nice comfortable chairs. There was no hidden fee's and solid recommendations were made. More