Mercedes-Benz of Tampa

Disappointing overall customer service It completed a year from the day I purchased a CLA250. Messages started to come up about service needed, blind spot inoperative and also the radio scr It completed a year from the day I purchased a CLA250. Messages started to come up about service needed, blind spot inoperative and also the radio screen was freezing frequently. I tried calling 5 times leaving voice message until someone finally picked up. I was then transferred to someone named Sydney who clearly was not having a good day. She advised she couldn’t hel, that she had no access to my warranty information and that the person that transferred to her didn’t know what he was doing. Was finally transferred to service who said same thing about the warranty and my profile. They were there for service if I wanted to schedule an appointment. I did since I had no choice. After appointment, also felt as the consultant didn’t really want to do much but left the car and waited for him to text with some of the services pending to be confirmed. The texted had services we had not discussed and the ones we did, had a different price (was not even close) leaving me very confused. Called and left voice message and when Amherst called back, was advised there was an issue with the system that sends the message. Was offered a detail service which I asked the price and agreed to it. Not surprisingly, received a called advising the detailing would be another extra $100 because it would require more work than expected. Don’t get it. Finally got the car back and a few seconds after I left the dealership, I got the message saying the tires needed another 7/8 PSIs which was a surprise since one of the services was tire rotation. Poor experience at all levels. More

Great Team Thank you and your team.My new advisor Jesus is outstanding. He goes the extra mile for top shelf service. Again thanks again. Ron Bonini Thank you and your team.My new advisor Jesus is outstanding. He goes the extra mile for top shelf service. Again thanks again. Ron Bonini More

The best in the biz! What used to be stressful days at the dealership are now a breeze. Joey of Mercedes Benz of Tampa has made times of auto service an absolute pleasure. What used to be stressful days at the dealership are now a breeze. Joey of Mercedes Benz of Tampa has made times of auto service an absolute pleasure. Joey is not only helpful and extremely knowledgeable of service needs, but trustworthy as well! In every experience, he has streamlined all service needs into a simple and easy process for me (the consumer). He is the best in the biz and highly recommend for any of your auto service needs. More

Over the top excellent customer service. Prior to Joey we had a really negative experience at the dealership in regards to repair. My husband talked me into giving the “new” guy that he was a Prior to Joey we had a really negative experience at the dealership in regards to repair. My husband talked me into giving the “new” guy that he was assigned to a chance. Am I glad I did. First, he is honest. Second, I’m not sure with all his clients how he responds so quickly to questions. Joey Helenek really makes you feel as if you are his only client. Even more so like family. My husband and I are loyalist. With a guy like Joey Helenek on your team I will stay and continue to bring both our Mercedes vehicles there for repair forever. Joey will be advanced. He’s a rarity and I hope he does. I hope management sees him for the worth he is. A work ethic beyond..... I’ll worry about him leaving when the time comes. More

Absolutely fantastic! This dealership went out of their way to help me get into a new vehicle. I had difficult circumstances to overcome with my finance, but they managed i This dealership went out of their way to help me get into a new vehicle. I had difficult circumstances to overcome with my finance, but they managed it and didn't give up on me. Went in in the morning and left in the afternoon with a lovely new Cla, couldn't be happier and am so grateful to everyone at Mercedes Benz of Tampa that worked together to make this possible for me! A great start to the new year, thankyou! More

Fantantic Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , t Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the café . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I’m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department. More

100 % Beyond Excellent Professional, knowledgeable, goes beyond the call of her. Duty, explains what is needed for your car,and meet my needs about the car. I am happy with Professional, knowledgeable, goes beyond the call of her. Duty, explains what is needed for your car,and meet my needs about the car. I am happy with the wait timing for my car.The decor is beautiful.Very friendly atmosphere. It is nice to see the technician working on your car through the looking glass. More

ASK FOR VITO!!! Interested in a CPO 2015 S550. Went into Mercedes-Benz of Tampa and Vito was informative on the car, warranties, and sale process. Vito is very patien Interested in a CPO 2015 S550. Went into Mercedes-Benz of Tampa and Vito was informative on the car, warranties, and sale process. Vito is very patient, very professional, and can really work a great deal! 10/10 reccomend! More

A/C not working on the road I was told and charged for taking the dash out and replaced 2 stepper motors which cost $1300.00. when I told them that the AC now blows continually I was told and charged for taking the dash out and replaced 2 stepper motors which cost $1300.00. when I told them that the AC now blows continually cold air without any controls, I was told they would have to start all over again and charge me more for that. "It blows cold air right'? was Mr. Net's comment . Come to find out it was a broken screen and control that needed to be replaced, all the A?C equipment were fine. I wonder if they even pulled the dash out as they claimed. I have owned 16 Mercedes in y life and have visited quite a few dealers. this is the worse experience I have ever had with the brand. I will never go back there. More

Not happy Bait and switch by the finance manager Kevin Cao, twice. Don’t return the survey until everything is delivered. Apparently this is all they care about Bait and switch by the finance manager Kevin Cao, twice. Don’t return the survey until everything is delivered. Apparently this is all they care about. Never been shorted ina gift card before. Don’t shop here unless you watch everything he promises and are ready to bring g the car back when he changes your deal. This dealership ruined buying a car of this quality. Never again More