Mercedes-Benz of Tampa

Great service from Mike Nankovitch Mike has always been professional, knowledgeable and attentive to our needs. I would recommend him to anyone looking for a great service representati Mike has always been professional, knowledgeable and attentive to our needs. I would recommend him to anyone looking for a great service representative. Bob Redell More

Repeat customer gets treated like crap! I bought a Mercedes from this dealership back in 2012 and loved the experience. I was satisfied with the negotiation, the friendliness of the salesman I bought a Mercedes from this dealership back in 2012 and loved the experience. I was satisfied with the negotiation, the friendliness of the salesman and management. The finance guys made my transaction incredibly easy considering the auto was bought in the name of my vehicle trust. The after the sale followup from their Client Relations Manager Bernie was impeccable. It really appeared as if they wanted my business and were customer service centric. Fast forward to December 2015 I had been into the dealership 3 times during December looking at various cars from the GL450 to S550 to even a Maserati. I had been seriously contemplating purchasing a convertible Jaguar F type and decided to give this dealership one more opportunity to make me a repeat customer. FYI - I have been a Mercedes owner for 2 decades already. When arriving Saturday morning, after emailing with one of the sales managers, I took the S-550 for a test drive. It was a nice car with some imperfections. The salesman Gary Green and my previous salesman George Martins did a great job. I am however, disgusted with the professionalism of Tom Fallon. He didnt give a crap whether I bought another car or not. The finance guy, Anil could have made a smooth transaction, but instead made things miserable. I asked them to process all of the title paperwork in the name of my trust with the plate and registration transferred from my previous benz (which I had bought at this dealership). After waiting almost 2 hours to get to see him and wasting my entire Saturday afternoon, by now, he refused to look up the information from my previous purchase or prepare any of the paperwork as instructed. I know they needed a copy of the trust documents, but they could have completed the sale and gotten those docs first thing Monday via fax. In addition they ran a credit check before telling me that Mercedes had no special finance offers on this new car. My previous one (being traded in) had 0.9% rate through MB Finance. I should have been told this before they wasted my time in filing out the application and having my credit report pinged (I am not the norm as I have a FICO score of 847 and this inquiry lowered than number unnecessarily). After too many hours at the dealership I left and said I would be back Monday with trust docs in hand. Tom Fallon did absolutely nothing to smooth over the deal or insure its success. Later that day I received a call from Ron Wordon asking why I hadnt taken the car with me. I explained the situation and he was shocked. Monday morning I got the trust docs from safety deposit box and emailed them to Ron, insisting all paperwork was ready for me when I showed up later that day around 3pm. I was insulted by Anil again as he made this transaction horrible - giving me a hard time about my signature and other things. It was the most horrific experience I have ever had buying a 60K car for cash. Now lets get to the car itself. It was not washed, nor was it cleaned very well inside. I am very disappointed in how the car was prepped and delivered to me. The floor mats were worn out from the previous owner and should have been replaced by the dealership. Tom's answer to this was, "Take it or don't. If you don't like the condition, don't buy the car". After this last experience I will go to another Mercedes dealership in the future. They lost a loyal to the brand customer. More

Overall good experience Took a little bit longer then expected but I was kept up to date and made very comfortable and overall I enjoyed the lounge area and the cafe was amaz Took a little bit longer then expected but I was kept up to date and made very comfortable and overall I enjoyed the lounge area and the cafe was amazing More

Excellent buying experience Extremely professional staff, everyone was friendly and accommodating. Noah Rais is an outstanding salesman that was never pushy and always willing t Extremely professional staff, everyone was friendly and accommodating. Noah Rais is an outstanding salesman that was never pushy and always willing to answer all of my questions. Pleasant buying experience especially when you consider how busy the dealership was that day. Angelo Panico who assisted with the finance details made the entire process painless. Other dealerships should take notice! In addition, Gracie patiently reviewed the various features of the vehicle with me that I otherwise would still be trying to master. Gracie was great! More

Gary Green is the man! If you are looking for a tremendously professional experience from former military brass with an iron clad brain- Gary is the guy at Mercedes! He kne If you are looking for a tremendously professional experience from former military brass with an iron clad brain- Gary is the guy at Mercedes! He knew the inventory like the back of his hand and spent lots of time getting the models of choice with the options I wanted for me to see (not just any unit.) Once that was nailed down, he had the deal worked out before I could finish getting coffee at the Mercedes gourmet café. The manager ran numbers on a few of the potential units for me. Can't say enough good about this place. Thanks again guys! More

The best people and service ever. Susan is fantastic!!! Than Because I have never been to a dealership that works and cares so much for the customer. Could never be happier with MBT. Never had a problem with a Because I have never been to a dealership that works and cares so much for the customer. Could never be happier with MBT. Never had a problem with any repairs and always done to perfectiom. Thank You. More

Scheduled "A" Service The scheduled "A" service was done within the stated time and the ML was spotless when received. The waiting area was a little noisy, even in the "qu The scheduled "A" service was done within the stated time and the ML was spotless when received. The waiting area was a little noisy, even in the "quiet" area but then the place was really buzzing with people. More

Excellent customer service Great customer service! Asma and James worked with us in a professional manner while not being pushy at all. Asma followed up with us making sure we w Great customer service! Asma and James worked with us in a professional manner while not being pushy at all. Asma followed up with us making sure we were happy and that everything with the car was what we expected. More