Mercedes-Benz of Tampa

Didn't fix anything I brought car in for I brought in my car because driver-side window kept slipping, every time I got in the car the window had dropped just enough to produce wind noise. Ju I brought in my car because driver-side window kept slipping, every time I got in the car the window had dropped just enough to produce wind noise. Just a few days later now and it is still happening. They said the reset the system but obviously they did not change out any mechanical parts, they went the cheap route I presume. I also notice my front fascia had started to sag a bit,so I told them I think something was coming loose. Their response when I got the car back was there were a few scratches under the front splitter and that caused it to sag. Again they went to cheap route and blamed the customer instead of wanting to fix anything. I can assure you many cars have scratches under their front bumper due to low splitters coming into contact with curbs and parking space cement stoppers and this does not lead to the whole front end of your car starting to sag. They have not shown it is a direct result of anything I did but wanted to wipe their hands of it and instead blame it on some scratches. My car is 2 years old and I have had to bring it in 8-10 times in that timespan, enough is enough! More

Great customer service but not fixed. I brought my brand new smart car in only three months after I bought it because the cover for the tow hitch kept coming off. Everyone was super nice a I brought my brand new smart car in only three months after I bought it because the cover for the tow hitch kept coming off. Everyone was super nice and it looked like they had fixed it but when I got it home, which is less than a 15 min drive the cover was popped out again. I'm lucky it didn't fall off while I was driving home. More

Recent purchase The service mindset of this dealership is a point of differentiation when compared with the other luxury dealerships in Tampa. From coming outside to The service mindset of this dealership is a point of differentiation when compared with the other luxury dealerships in Tampa. From coming outside to greet us as we entered to the final financing steps the customer service focus was consistent. I was impressed with the amenities available in the service area and it was clear that they wanted our business, but the approach was not aggressive. The service concierge, Jaleel, was outstanding! Incredibly knowledgeable and patient in reviewing the features of the car. We were not even considering the ML 350 initially, but we love the car and the professionalism and high service level were key factors in our buying decision. One point of feedback, I think there is an opportunity to have the sales team know the features of the car as well as the service concierge. There were some safety features that we were interested in and Lamar was unsure if the car included. Turns out that they did, but Jaleel confirmed after I purchased. Perhaps there is a way to get a faster answer to the prospective buyer- radio into the service concierge? Again exceptional experience and we will definitely refer the dealership. Thank you! Diane More

I was treated like royalty! Last week I purchased a pre-owned Mercedes Benz C300 with 13K miles from Mercedes Benz of Tampa. They had prepared the car to perfection and when I dr Last week I purchased a pre-owned Mercedes Benz C300 with 13K miles from Mercedes Benz of Tampa. They had prepared the car to perfection and when I drove off the lot I felt as though this was a brand new vehicle, not a pre-owned one. The buying process was also most pleasant. My sales consultant was Amaury Alvarez. He proved highly knowledgeable and made me feel like I was the only customer in the world. More importantly, I felt no pressure at all. He listened carefully to my requests about the car I wanted and then quickly found the one that matched my needs perfectly. Throughout the buying process I I was treated like royalty by Amaury and everybody else I had contact with even though my purchase was closer to the lower end than the high end of the sales the dealership has. In summary, I am very, very pleased with the purchase and with the purchase process. More

New car lease Sales and service personnel are exceptional. The dealership obviously places a premium on making sure the staff are attentive, knowledgable and servi Sales and service personnel are exceptional. The dealership obviously places a premium on making sure the staff are attentive, knowledgable and service oriented to a degree that is rarely encountered in any business. More

Outstanding Service My Service was outstanding and exactly as I have come to expect from Mercedes Benz of Tampa. Very quick processing in and got me on my way in less th My Service was outstanding and exactly as I have come to expect from Mercedes Benz of Tampa. Very quick processing in and got me on my way in less than 15 min. Again great service and superior work. Thank You More

New E350 from Mercedes Benz of Tampa I had bought new 2016 E350 from Mercedes Benz of Tampa yesterday and what splendid experience we had. We had Bruno Santelli spend almost 4 hours showi I had bought new 2016 E350 from Mercedes Benz of Tampa yesterday and what splendid experience we had. We had Bruno Santelli spend almost 4 hours showing us various new models helping us choose the right model with all the options we need. It had been the best possible experience we had consummate with the brand like Mercedes Benz. Bruno was very professional, knowledgeable as well provided exceptional over all experience , patiently walking us through various models, test drives, various vehicle options as well as warranty and service options that made our choice so easy and obvious. I would recommend to any one buying a new top end car in Tampa to visit Mercedes Benz first, ask for Bruno and then only look at any other options, you probably will need no other options after your first visit with Mercedes Benz More

Read below My service advisor (Dustin) was fantastic. Also a gentleman I believe was named Marty took a ride with me to help identify a rattle. Marty was able to My service advisor (Dustin) was fantastic. Also a gentleman I believe was named Marty took a ride with me to help identify a rattle. Marty was able to identify the source and solve the problem. Both of these men were wonderful to work with and the dealership is lucky to have them. Both are extremely helpful and professional. More

Excellent overall experience at MB of Tampa !!! Simon Tickett was a true professional and very friendly in helping me pick out my new car and go thru all the options in detail to help custom build a Simon Tickett was a true professional and very friendly in helping me pick out my new car and go thru all the options in detail to help custom build a car for me. This is the second car I have bought from Simon and I definitely will come back to him again for another car when the time comes. I got a great price and I felt I was treated extremely fairly. I have highly recommended Simon to my friends who were in the market for a new Mercedes. Jared White put all the sales paperwork together for me and was very friendly and efficient. He made the whole sales experience great. I was in and out of his office in less than an hour which is something I appreciate. More

Buying Experience and Delivery This is my second purchase @MBOT and both were great. By the time I got to the dealership the deal had been negotiated and agreed to, quickly. The c This is my second purchase @MBOT and both were great. By the time I got to the dealership the deal had been negotiated and agreed to, quickly. The car was in detail, completed the paperwork in <10 minutes and took delivery. Awesome experience and fantastic product! More