Mercedes-Benz of Tampa

Very happy with our service We had the pleasure of having Shedrick Payne. He was absolutely amazing and did everything he could to make sure we were able to get our car. To this We had the pleasure of having Shedrick Payne. He was absolutely amazing and did everything he could to make sure we were able to get our car. To this day, he still helps us with any questions we have. He was great! And we will absolutely be using him again! More

Excelent customer service! I bought our car at MB of Tampa, and always bring it back whenever it needs maintenance. However before Christmas they said they could not acomodate m I bought our car at MB of Tampa, and always bring it back whenever it needs maintenance. However before Christmas they said they could not acomodate me for next day service. So I went to Sarasota to get a diagnosis for the car problem. It took Sarasota all day and they give me $$$$ quote. So I called MB of Tampa back on the way home and spoke with Joey who informed me it will cost $$, plus he could accommodate my request to bring the car the next day. The car repair took several days, which I did not mind at all because Joey arranged a brand new 2018 GLC for my loaner. He was very helpful, kind, respectful, and professional. Joey is one of the best service advisors at MB of Tampa. More

Our second car from this dealership This was our second deal closed on a new Mercedes Benz at this dealership. It began with an online inquiry on a used car and we got set up with Chad C This was our second deal closed on a new Mercedes Benz at this dealership. It began with an online inquiry on a used car and we got set up with Chad Close. We exchanged several emails and agreed on a date to come in for a test drive. Long story short, we left the dealership with a brand new 2018 Mercedes Benz GLC 300. Both my wife and I love the car. Chad is a real class act, with a low key, no pressure, honest approach. He is extremely knowledgeable about his product and worked very had to make a deal. I gave him the parameters I needed to work in and he produced the results. There are two Mercedes Benz dealerships closer to our home, but we chose Mercedes Benz of Tampa based upon our past purchase experience, their excellent service department, and the " little things" they do for you. More

Excellent service experience at dealer Joey Helenek and his team goes above and beyond to make customer understand the service car needed and made sure I Donot have any further question. Joey Helenek and his team goes above and beyond to make customer understand the service car needed and made sure I Donot have any further question. More

WOW, WHAT A GREAT EXPERIENCE All, I can say is, I purchased a lot of cars and this buying experience was by far the most delightful and carefree from start to finish. Thanks to Ar All, I can say is, I purchased a lot of cars and this buying experience was by far the most delightful and carefree from start to finish. Thanks to Arnell and Brett More

Worst Customer Service Ever I wish there was an option to give this employee no stars at all. I had my personal items stolen from a loaner vehicle. I realized I had left my jewe I wish there was an option to give this employee no stars at all. I had my personal items stolen from a loaner vehicle. I realized I had left my jewelry under the front seat that evening but the service department was closed. I called first thing in the morning and they pulled the car back around to check. The car had not been cleaned yet. My container was there but my bracelet was gone. The service advisor had me gather my receipts and send them to him to correct this situation while they look into the video footage. I went that afternoon and stated I would call and wait for a police officer to come make a report and he said that was not necessary and they would correct the situation. It wasn't anything outrageous like a $10,000 diamond tennis bracelet, it was a Pandora bracelet with charms for a little over $1,000 but the charms were all purchased as gifts and actually meant something to me. However, I did exactly what the service advisor asked and went to everyone who purchased them for me and asked them to see if they could go back to the stores to get copies of receipts since I was unable to get copies of receipts my name was not on. I finally gathered most of the receipts and I emailed them to him as requested. I had a response about 2 weeks later saying he was working on it still and then nothing. I finally had to call the dealership to get the Service Directors information since I was not getting any more responses for almost 2 months. I contacted John Silver who is the Service Director. I forwarded him all the correspondences that I had up to that point to include the email stating the Service Advisor would correct the problem and would reimburse me for my lost. John Silver informed me that the Service Advisor no longer worked there but he would look into it and follow up in a week. Well I have sent email after email and now he does not even have the decency to respond back. My last email I asked him if there was someone else I needed to talk to or if he had the general managers information to go to him directly. After getting the read receipts back showing he read them he still failed to respond. This customer service is unacceptable especially for a business of this magnitude. This started back in July 2017 and the Service Director got involved in September 2017. We are now in January 2018 and still no response. I would expect a lot more from a Mercedes Dealership. This Mercedes Dealership lacks any and all professional standards. I love my Mercedes but the experience I have had with Tampa Mercedes has been distasteful. I would not recommend this Tampa service department to anyone I know. Please do yourself a favor and avoid at all costs. The Lokey Mercedes Dealership is a drive but you will end up avoiding any undue headaches that you will receive with the Tampa Service Department. They clearly do not care about their customers at all. God forbid anything goes wrong with your visit because they will not even respond or even handle a situation appropriately or even in a timely fashion. More

Outstanding Customer Service! I take my car in for service routinely. Ive been to this dealers service department about 5-6 times over two years and have never had a bad experienc I take my car in for service routinely. Ive been to this dealers service department about 5-6 times over two years and have never had a bad experience. Even on thier busiest days (Saturday and Sunday) they are attentive and eager to make sure you leave happy. Special recognition to my Service Advisor, Rick Greene who provides great advice and support regarding the care and service of my car. I highly recommend this dealer, its service department and my Advisor...simply stellar. More

Wonderful experience! Once again a great service! Joey Helenek was extremely helpful, professional with Great communication. It is a pleasure to know a business which care Once again a great service! Joey Helenek was extremely helpful, professional with Great communication. It is a pleasure to know a business which cares not only for your vehicle but treat their customers so nicely. The quality of the service was fantastic! I’ll definitely recommend Mercedes of Tampa. More

Good dealership to work with MB of Tampa exceeded my expectations. Really enjoyed working with Jon and the finance gentleman. Didnt feel pressurized and didn’t try to upsell. MB of Tampa exceeded my expectations. Really enjoyed working with Jon and the finance gentleman. Didnt feel pressurized and didn’t try to upsell. Would highly recommend Jon and will work with him in he future again. More

Bruno was the best ever! This is the 4th lease I have done over the Internet only. I do not live in the the Tampa area but Bruno was the best. Not only was he super profess This is the 4th lease I have done over the Internet only. I do not live in the the Tampa area but Bruno was the best. Not only was he super professional, he gave me the best deal. Everything he said he did. When I got to pick the car up, there were NO surprises! The price was exactly as stated. The SUV was beautiful. Jerry did the financing and did not try and upsell me on anything. No pressure. The experience was outstanding, I am recommending it to everyone I know in SW Florida!! Thank you all. More