Mercedes-Benz of Tampa

Quick and Easy From the moment I was greeted to meeting the salesperson to test-driving the car to financing, I was treated with the utmost professionalism and court From the moment I was greeted to meeting the salesperson to test-driving the car to financing, I was treated with the utmost professionalism and courtesy. I never felt pressured or hurried and I felt everyone took their time in making this a pleasant experience. It truly was a pleasant experience and I love my new car! More

Great experience This was my first time buying a car. Service was fast, the car looked even better than it did online and it came with a free Carfax that I was able to This was my first time buying a car. Service was fast, the car looked even better than it did online and it came with a free Carfax that I was able to review on the website. I'm really pleased, love my Nissan Versa like crazy. Also, there was no trickery in my buying experience, just attempts to sell me additional coverages (which I expected) but I was not hassled in any way, shape or form to purchase anything that I didn't want. The price for my car was also very reasonable, I would return to this dealership and refer friends/family without question or hesitation. More

Excellent, smooth The all process from finding my desire car, doing the test drive, negotiating the deal, completing the sale to the delivery of my care could not have The all process from finding my desire car, doing the test drive, negotiating the deal, completing the sale to the delivery of my care could not have been easier or more seamless, very happy and pleased with my sale and financial representatives Julie Boland and Angelo Panico. More

Painless I'm leery of car dealers, but working with Keith at MB of Tampa was a breeze. No hassles, no last-minute changes. It was a pleasure! I'm leery of car dealers, but working with Keith at MB of Tampa was a breeze. No hassles, no last-minute changes. It was a pleasure! More

Wonderful Overall Experience From the moment I was greeted to meeting the salesperson to test-driving the car to financing, I was treated with the utmost professionalism and court From the moment I was greeted to meeting the salesperson to test-driving the car to financing, I was treated with the utmost professionalism and courtesy. I never felt pressured or hurried and I felt everyone took their time in making this a pleasant experience. It truly was a pleasant experience and I love my new car! More

Excellent experience with very good customer service I was pleasantly surprised by the buying experience at MB of Tampa. I worked with Thomas Franki. From the initial test drive to the final paperwork, e I was pleasantly surprised by the buying experience at MB of Tampa. I worked with Thomas Franki. From the initial test drive to the final paperwork, everything was handled with the utmost professionalism. The whole experience was smooth with no pressure tactics etc. I am enjoying my new E350! More

Customer Service Exceeded My Expectations Everyone at Mercedes-Benz Tampa was friendly and made the buying experience a pleasure. Especially Ryan (Finance) and Robert (Sales person). Ryan wor Everyone at Mercedes-Benz Tampa was friendly and made the buying experience a pleasure. Especially Ryan (Finance) and Robert (Sales person). Ryan worked with me to ensure that I choose the best finance option that suited my needs. More

Amazing buying experience The best costumer service I have experienced. They made my purchase a truly enjoyable experience. I will definitely be using them for future car purch The best costumer service I have experienced. They made my purchase a truly enjoyable experience. I will definitely be using them for future car purchases. More

Worst new car experience Let me start by saying I had a previous generation ML350(2011). It drove great, but had issues. There were a lot of rattles from the interior and a co Let me start by saying I had a previous generation ML350(2011). It drove great, but had issues. There were a lot of rattles from the interior and a constant whine from the engine as if someone had stuck a playing card in the fan. 3 different dealers could not resolve the issue. After a while, I decided to trade it in for a new ML at Mercedes-Benz of Tampa. This time no rattles or engine noise. What did surface in less than a week of ownership was a stuttering from the transmission during gear changes. So I took it in for the service dept. to fix. The following day they called and said my vehicle was ready. I went to pick it up and was ambushed by the F&I manager that wrote my lease and a couple of other guys. They explained that there was a mistake in the paperwork that needed to be corrected and my payment was increasing by almost $200!!! After a little more than half an hour they relented and said that the paperwork still needed to be updated but my payment would remain the same. Still not sure why it had to be reworked, I think they did it so it wouldn’t seem too shady. SO I get in my car and leave, still has the transmission issues. I took it in 3 more times, they rebalanced the tires and reprogrammed the transmission along with numerous other things. After the programming of the transmission it drove even worse. I called back and let them know it was worse, they then involved James Berger. They always said they could never reproduce the issue, but they never tested it the way I explained either. So now it has been almost 2 months of new car problem hassle. Can’t do lemon law because they couldn’t reproduce the issue. Finally, James tells me to bring it back. They were going to exchange it out, but my payment would go up that magical $200 from before. Instead I chose an E Class and my payment would be a little less. They said it would take about 2 weeks to work everything out with Mercedes-Benz. A week and a half goes by and after numerous calls to them, I find out that I now have to come up with an additional $7500!!! At this point I just wanted out of the car, they said they couldn’t do that. So I went to a BMW dealer and bought a new 535i with M Sport package. I called MB Finance for a payoff, there were 2 different figures, one for a MB dealer and one for any other dealer. The non-MB dealer payoff was $20k more!!! I got the deal worked out with BMW and got my car despite the bumbling by MB of Tampa. A few days goes by and I call to cancel the maintenance plan I purchased with the ML. Little did I know I was in for one more screwing. The proceeded to tell me they were not able to cancel it and there would be no refund. So there you go folks, If you buy a Mercedes, I would definitely buy at a different MB dealer, and don’t buy the maintenance plan. More