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Mercedes-Benz of Tampa
Tampa, FL
3,439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,439 reviews
July 23, 2024
This dealership is dishonest, do not give them your business. My wife and I recently went into the Mercedes dealership in Tampa, FL located at 4400 N Dale Mabry Hwy, Tampa, FL 33614. We took her ve business. My wife and I recently went into the Mercedes dealership in Tampa, FL located at 4400 N Dale Mabry Hwy, Tampa, FL 33614. We took her vehicle in on a Saturday to get the vehicle serviced. While we were waiting for the service to be completed, my wife fell in love with a new 2024 Mercedes. We decided to purchase this vehicle from the dealership the same day. Unfortunately, the service was already underway, and we were charged $800. The vehicle that had the service done was used as a trade in for the new vehicle. While we discussed the new vehicle purchase, we talked with this dealership about being reimbursed the $800. The salesperson, manager and finance representative all assured us this would not be a problem and we would get our $800 back. So, on good faith we completed the purchase of the new 2024 vehicle with the caveat that we would get our $800 back. They assured us they would mail us the check for $800 in the coming weeks. After several weeks had passed my wife reached out to the dealership and again was told the check would be mailed. A few more weeks went by, and we still had not received the check. She called the manager and was told that he would return her phone call to resolve this issue. He never called, she called back and was again promised a return call and never received one. It’s now been a few months since we purchased the vehicle and we have not received a check for the $800 reimbursement or a phone call explaining why. I even went on the dealer website and contact them with my complaint, and they still didn’t respond. We are beyond frustrated, because we had 3 separate Mercedes employees lie directly to our face to get the sale finalized. Now that the vehicle is purchased, they don’t even have the courtesy to return phone calls. We planned on buying multiple Mercedes vehicles in the future but based on how we’ve been treated I do not want to conduct further business with a dishonest organization. The customer service we’ve experienced has been atrocious. I even went filed a complaint with the Mercedes corporate office and they told me I had to work it out with the dealership. Yesterday, the General Manager Pedro called my wife and told her it was our fault because we didn't get it in writing. So, they're blaming the customer for their dishonest actions. I would not give them your business ever. -Aaron K. More
by Aaron K.
Employees Worked With
Pedro
May 31, 2024
Adam is the best. He got us the deal we wanted and took his time showing us all of our options. We will definitely be going back to see him next time. I highly recomme He got us the deal we wanted and took his time showing us all of our options. We will definitely be going back to see him next time. I highly recommend him. More
by Spencer Lumia
Employees Worked With
Vito Bosco
April 25, 2024
Grazie was an excellent sales person. She let me ask all the questions and allowed me to make my own decision. The entire sales process was seemless and satisfactory. Mercedes of Tampa She let me ask all the questions and allowed me to make my own decision. The entire sales process was seemless and satisfactory. Mercedes of Tampa should be very pleased to have a sales reprentative like Grazie. Thank You again More
by alvarezarthur
Employees Worked With
Graziella Chachine
April 11, 2024
I have been working with BOB NET with my second M/B c300 I bought for my wife's 80. I also have a E350. It is great to have a service advisor who is straight up and always respects his client base. Thank yo I bought for my wife's 80. I also have a E350. It is great to have a service advisor who is straight up and always respects his client base. Thank you for taking care of me and Dr. MARY. You are why we will always go to your dealership. Thank You. More
by johnlretireduj
Employees Worked With
Bob Net
March 31, 2024
Have acquired different vehicles with Mr. Juan Arango over several years in which my experience in general has been personally satisfactory with Mr. Arango, I trust we can continue negotiatin Juan Arango over several years in which my experience in general has been personally satisfactory with Mr. Arango, I trust we can continue negotiating in the near future, so I recommend his attention to other clients of this dealership More
by yanetsys.noval
Employees Worked With
Juan Arango
March 27, 2024
Dave Z provides great service in a professional manner. Outstanding Staff and very good service with great attention to detail in every step of the way Outstanding Staff and very good service with great attention to detail in every step of the way More
by victordcorrea
Employees Worked With
Dave Zupkosky
March 20, 2024
I wanted to take a moment to share the excellent buying experience with the entire staff when I purchase my new GLE 450e. Gavin Barber was very helpful as he aided me in arranging my purchase remotely as experience with the entire staff when I purchase my new GLE 450e. Gavin Barber was very helpful as he aided me in arranging my purchase remotely as I live 1.5 hours from the dealership. Gavin made sure to coordinate with the sales manager (Liam) and Finance (Jay) to make sure it was worth my time to drive past my local dealerships and make the trip from Orlando. I want to thank Gavin and the entire staff for respecting my time and expediting the purchase once I arrived in Tampa. I highly recommend the dealership and specially Gavin if you are considering a Mercedes Benz. More
by Mike M Clermont,Fl
Employees Worked With
Gavin Barber, Liam Massey, Jay
March 18, 2024
Graziella Chachine is the best! She worked with me on my deal and I loved buying my car from her. Love this dealership, and they treated me kindly. I've worked with Mercedes in 3 She worked with me on my deal and I loved buying my car from her. Love this dealership, and they treated me kindly. I've worked with Mercedes in 3 different states, and Tampa is the best. More
by EricKinNashville
Employees Worked With
Graziella Chahine, Noah Rais
