Mercedes-Benz of Tampa

I went in on a sat evening to purchase a truck I saw on the grass and use my Explorer as a trade. They got the figures worked out and done to what I wanted to pay out of pocket. However, my mom had to come the grass and use my Explorer as a trade. They got the figures worked out and done to what I wanted to pay out of pocket. However, my mom had to come and bring the title to my Explorer to complete the sale. She parked in the front parking lot in a disabled parking spot. As we finished with the finance part of the sale, we left out a side door to take all my belongings out of the Explorer and put them into the truck i got. After we finished that I left and halfway home I got a call from my mom saying that they had locked her vehicle in the parking lot and she could not get out. I turned around to go and get her., She also stated that she saw the same finance guy, of whom I believe his name was Paul, and she knocked loudly on the window and he kept walking leaving her car trapped in the parking lot. The next morning I called to let them know what they had done and the same finance manager Paul I believe was his name told me "Well it wasn't personal or done on purpose, people make mistakes." He didnt apologize or nothing and was rude. I took my mom to get her car after our doctors appointment and we went in to speak with them as I had noticed a chip in my windshield of the new truck. I spoke with Ken McAdams and he apologized for our car being locked up overnight and said he would call me monday morning about the windshield. I never received a call and called myself monday morning only to be given to a voicemail, of which he never returned my call. Monday evening I went with my mother and we had someone get us the General Manager. He was very apologetic about what happened to mother's car and is going to have my windshield fixed asap as well as relubing the steering part that is knocking (as it is a problem with the GMC 2004-2004 truck models), at no cost to myself. He was the only one that I felt was truly apologetic and felt that he understood how upset we were at receiving such poor response to a mistake they made themselves in not letting customers know to move their vehicles as they were locking up there kot for the night. I probably will not return to purchase another vehicle from this particular dealership as I have never felt like I was so rudely treated before, except for the General Manager, of which I thank him for his demeanor and understanding. More

They may not get it right the first time, but they will make it right. P.S. - If you have a standard transmission, be sure to request a qualified driver to move the vehicle to and from the service bay make it right. P.S. - If you have a standard transmission, be sure to request a qualified driver to move the vehicle to and from the service bay. One of the valet drivers thought he could drive a standard, only to find midway up an incline he could not, and had to have another person rescue him half way. This made me very uncomfortable with the dealership and the fact they have such inexperienced drivers are moving some very expensive automobiles. More

Danny Rogers was Awesome...he listen to what we wanted and work very hard to get us exactly what we wanted. He was not pushy and was extremley courteous. Danny provided us with excellent customer servic and work very hard to get us exactly what we wanted. He was not pushy and was extremley courteous. Danny provided us with excellent customer service. I would recommend your dealership and Danny to all my friends and family! We are extremely pleased with Danny and your dealership. From Shirley and Gene Fischetti More

My wife and I purchased a 2008 BMW 528i from Danny Rogers at Mercedes-Benz of Tampa recently. The entire experience, from browsing, to buying, itself has been wonderful. Danny treated us very well, especiall at Mercedes-Benz of Tampa recently. The entire experience, from browsing, to buying, itself has been wonderful. Danny treated us very well, especially explaining the different functionality of the vehicle, in fact, we had a better buying experience with Danny than we did at other BMW dealerships. While the purchase there was fine, we also got a great price for the BMW, overall, we're very satisfied. More

5 Star overall service as usual. I love my new 2012 CLS63, this is one of many purchases our company made from MBOT throughout the years. We have always been happy with each one. Great car and great CLS63, this is one of many purchases our company made from MBOT throughout the years. We have always been happy with each one. Great car and great service. Thank you. More

David and James made my service experience run smoothly, my husband normally takes our vehicles in for service, so this was all new for me, by the time i finished my coffee in your beautiful cafe, i was bac my husband normally takes our vehicles in for service, so this was all new for me, by the time i finished my coffee in your beautiful cafe, i was back on the road. Thank you David and James. More

Simon Tickett is a great Salesman. He was very knowledgeable and easy to work with. This was our 2nd purchase from him at this dealership. Thanks! knowledgeable and easy to work with. This was our 2nd purchase from him at this dealership. Thanks! More

purchased a 2012 glk in 2011 had a $30000 loan approved by Mercedes Benz and purchased $5000 cashiers check decided on a color on dec 23 was to pick the car up by the end of the month. I lived in orlando a by Mercedes Benz and purchased $5000 cashiers check decided on a color on dec 23 was to pick the car up by the end of the month. I lived in orlando and never went into the dealership i did have a signed loan agreement but they neglected to put the VIN on the app. the day i was to pick the car up they asked me to email them the registration on my current car my license and ins car. then they wanted the loan app again a few hours later when i was going to pick it up on Dec 29 they emailed me and said it was sold. no other glk's that color and they never offered me anything for the price they had agreed on. there was no written contract sent to me nor did they ask for a deposit so after waiting 7 days and on my way to pic the car up it was sold of course it comes down to money they got more from the other purchaser. they are sneaky, deceitful, and will sell the car out from under you if they get a better deal. As another MB dealership advised me you better check there Better Business record and when i did 22 complaints compared to other MB dealerships with 0 or 1 complaint that has to tell you that 20x the people who use this dealership are unhappy enough to file a complaint More

My husband and I went to the Tampa dealership because we bring our SL500 there for service. We started talking to a salesman about what we were looking for and he seemed to be very helpful. He asked if I bring our SL500 there for service. We started talking to a salesman about what we were looking for and he seemed to be very helpful. He asked if I would like to give the car I was interested in for a test drive but I said I didn't think I was ready to test drive yet. After he convinced me to test drive the car he said they would bring it down off the roof for me. We waited for a verrrrrrrrrrrrry long time to find out the sales person had handed us off to another sales person that was in training. He was unable to answer a lot of questions we had reguarding the car after we test drove it. It was very difficult for us to want to stay and make a deal that day but we were afraid we would have to go through this whole process again IF we came back another time. Maybe no one thought we were a serious buyer. We stuck it out for 3 1/2 hours that day. Later the next week when I called about when we would be coming from Fort Myers to sign the final paperwork and pick up our new car, I informed the 1st salesman, Anthony, of our experience with Chad. He apologized and took us in hand and then we recieved very good care and service. Maybe everyone was having a bad day but, we may not have continued with our purchase because of the customer service we recieved when we first arrived. At the end of the day I am very pleased with my new E350 and just wanted to say "Thank-you Anthony". More