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Mercedes-Benz of Tampa
Tampa, FL
3,439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,439 reviews
February 08, 2024
Started taking my Benz to MB of Tampa about a year ago. My original service rep was Tasha and still is. She is alway busy but nothing but great service, super great attitude, always with a smile and to top My original service rep was Tasha and still is. She is alway busy but nothing but great service, super great attitude, always with a smile and to top it off good communication. Last week I took my MB for service and since it was going to take longer than expected she was able to get a loaner without me even asking, even sent the shuttle driver to pick me up at work to get the loaner (great guy by the way, sorry I do not remember his name but he is European) if this is not world class service I do not know what it is More
by Ed_mola
Employees Worked With
Tasha
January 31, 2024
I have purchased several vehicles from Mercedes-Benz of Tampa Bay. I continue to return to this dealership because everyone there is so easy to work with. I recently brought my Mercedes in for service. My Tampa Bay. I continue to return to this dealership because everyone there is so easy to work with. I recently brought my Mercedes in for service. My assigned agent is Shawna Steele. She always greets me with a smile that puts me at ease. Her attitude makes the entire process much less stressful because I know that I am working with someone who is knowledgeable.and experienced. Having great service is paramount and I highly recommend Mercedes Benz of Tampa Bay. More
by Sue Altenbernd
Employees Worked With
Shawna Steele
January 27, 2024
I am still attempting to complete some parts of the sale/agreement that haven’t been completed yet. A little frustrating but I have hopes that things will be honored as promised. sale/agreement that haven’t been completed yet. A little frustrating but I have hopes that things will be honored as promised. More
by King
Employees Worked With
Jimmy, Adil (Adam) Zidouhia
December 27, 2023
I had the pleasure of making a car purchase with Moe Esseghir. He made the sales process easy as he was very accommodating and bent over backwards to make sure I was satisfied. I purchased from Delaware Esseghir. He made the sales process easy as he was very accommodating and bent over backwards to make sure I was satisfied. I purchased from Delaware and the door to door delivery was OUTSTANDING. I am Extremely pleased with my purchase!! More
by GS7296
Employees Worked With
Esseghir, Moe.
November 23, 2023
I want to thank Brian Gerharz for his kind and professional help when I brought my GLS in for service. Brian made me feel comfortable and explained everything to me. This is what will keep me comi professional help when I brought my GLS in for service. Brian made me feel comfortable and explained everything to me. This is what will keep me coming back to this dealership. Thanks Brian L Kennedy More
by Lindagk23
Employees Worked With
Brian Gerharz
November 14, 2023
Unparalleled Excellence in Car Salesmanship – Marc Grogan at Mercedes-Benz From the moment I contacted Mercedes-Benz of Tampa, it was clear that Marc Grogan was in a league of his own. His professionalism at Mercedes-Benz From the moment I contacted Mercedes-Benz of Tampa, it was clear that Marc Grogan was in a league of his own. His professionalism, coupled with an encyclopedic knowledge of every model, made the daunting task of choosing the perfect car seem like a breeze. What truly sets Marc apart is his exceptional customer service. He’s not just a salesperson; he’s a true consultant who listens attentively, understands your needs, and guides you to the right choice without any pressure. His prompt responses, transparent communication, and genuine care for the customer’s satisfaction are rare qualities in the auto industry. Marc’s ability to create a personalized buying experience is remarkable. He remembered my preferences, anticipated my concerns, and addressed them even before I voiced them. His attention to detail, from the test drive to the final paperwork, ensured a seamless and enjoyable process. Choosing a luxury vehicle is significant, and Marc made this experience memorable. His dedication to excellence reflects the high standards of Mercedes-Benz. I wholeheartedly recommend Marc Grogan to anyone considering a Mercedes-Benz. His outstanding service is a testament to his professionalism and the brand’s commitment to customer satisfaction. In recognition of his unparalleled service, I believe Marc Grogan not only deserves a raise but also a promotion. He is a true asset to the Mercedes-Benz team and sets a high bar for salesmanship. JosephinePerilli.com VitoPerilli.com 239-220-6844 MyFloridaRelocator.com More
by VitoPerilli.com
Employees Worked With
Marc Grogan 5 Stars ?? ????????, Max Spada
November 09, 2023
My experience with the dealership was poor. I purchased a new c43 AMG and the AMG drive unit on the steering wheel was not working when I purchased the car. We noticed this before I left the d I purchased a new c43 AMG and the AMG drive unit on the steering wheel was not working when I purchased the car. We noticed this before I left the dealer, I asked my salesperson if we could leave the vehicle and take a loaner vehicle home and they told me that there was no loaner available at the time because it was a Sunday. So, then we had to take the car home with a part not working. Then I was asked by the salesperson to drive back the next day from Ocala which is over 100 miles away to get the car fixed. & it wasn’t until he checked with his management that they offered to do valet to come get my car. But, even this was annoying as I lease my car and the valet had to drive my car to and from Ocala to Tampa adding an additional over 200 miles to my car. Then It was made like they were going to come on Monday to pickup my car and they did not come until Tuesday. & after they picked up my car I was not told who my service advisor was or anything. I wasn’t even told that the car arrived back to the dealership till later that night. I had reached out to my salesperson multiple times that day and was ignored until I called the dealership myself to have to find out that my car arrived. Then after they fixed the problem on Wed. I was told that my car would be brought back on Thursday which it was. But, I asked them to let me know a time I could expect the car since I work and have to plan around my schedule & I was told they would let me know a time later in the day and I did not find out until Thursday morning when the valet driver called me before he left. I just feel that for a premium luxury dealership the customer service I received was horrible. I am paying a lot of money for my car and it is a luxury brand so I expected the service to match. When I had my Audi and BMW prior to this the service was great at the dealerships when I purchased both vehicles. So, I was very disappointed in Mercedes of Tampa as I feel they are dropping the ball for Mercedes standards. I mean I even called the General sales manager to complain and left a voicemail and he never responded to me. So, this shows me why his staff follows suite. I would recommend if you want a Mercedes not going to this dealership. More
by Austin Goldsmith
Employees Worked With
Jimmy , Max Spada
