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Mercedes-Benz of Tampa
Tampa, FL
3,439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 09, 2016
Factory recall On Monday, the 6th of November, I had an appointment to resolve an issue related to a wire harness. This problem was resolved right on time. I had the On Monday, the 6th of November, I had an appointment to resolve an issue related to a wire harness. This problem was resolved right on time. I had the pleasure to meet Mr. Darrell Washington. This gentleman took care of the problem for me. It (the problem) was resolved right away. When the car was returned to me, it was sparkling clean, inside and out. I would recommend this company to everybody. They are great!!! More
by pine8225@yahoo.com
Verified CustomerEmployees Worked With
Darrell Williams
November 09, 2016
Excellent Customer Care I recently leased a GLE 350 for my husband as a surprise for his birthday. Let me tell you this dealership went above and beyond. Jaden Batten was an I recently leased a GLE 350 for my husband as a surprise for his birthday. Let me tell you this dealership went above and beyond. Jaden Batten was an absolute pleasure to work with. She was extremely helpful and exceeded all of my expectations. Angelo Panico also made the financing portion easy and seamless. The car was delivered to our home with a bow on it and it was all thanks to Jaden. I would highly recommend Mercedez-Benz of Tampa if you are looking for top notch customer care. More
by mthiel1
Employees Worked With
Jaden Batten, Angelo Panico
November 08, 2016
1st Class Service! This was my first experience with the team at Mercedes-Benz of Tampa. Wow, was I impressed! I make my living in Dealership Management and I can tell This was my first experience with the team at Mercedes-Benz of Tampa. Wow, was I impressed! I make my living in Dealership Management and I can tell you that this place is special. My Salesperson (Jonathan Welty) was professional, personable, and extremely knowledgeable about the products. The Sales Manager (Ron Surette) was welcoming, fair and friendly. Finance Manager (Chris Cooprider) was friendly and efficient. We purchased a Certified 2014 ML 350. This will be our go-to dealership for future vehicles. More
by ttannertjr
Employees Worked With
Jonathan Welty, Chris Cooprider, Ronald Surette
November 08, 2016
Totally satisfied ! This was my first purchase from Mercedes-Benz of Tampa. I emailed the dealership for some information on a 2014 Mercedes E350, Jonathan contacted m This was my first purchase from Mercedes-Benz of Tampa. I emailed the dealership for some information on a 2014 Mercedes E350, Jonathan contacted me immediately. ( WOW ) thank you for taking the time to explaining all the cars features. Even though we were buying a used car, you made us feel like we were buying your most expensive car at the dealership. We will be back for our next car. Thanks again More
by jeffweber
Employees Worked With
Jonathan Welty
November 08, 2016
AWESOME Service!!!! They really took care of my needs. I enjoyed the service and I would recommend them to anybody!! They worked with myself and my boyfriend to make sure They really took care of my needs. I enjoyed the service and I would recommend them to anybody!! They worked with myself and my boyfriend to make sure the best deal was captured. Really, really good people at that organization. More
by jermain17king
Employees Worked With
Arnell Howard, Brett Tatum
November 08, 2016
5 Stars From test drive to vehicle delivery, MB Tampa goes above and beyond for customer satisfaction. This was my first MB purchase and thanks to the awesome From test drive to vehicle delivery, MB Tampa goes above and beyond for customer satisfaction. This was my first MB purchase and thanks to the awesome experience at MB Tampa, it will not be my last. Sales staff was courteous, professional, and knowledgeable and confident of their products. Financing was quick and professional. A sales manager came and spoke to us and thanked me for my business. Very high quality place. More
by ChrisW
Employees Worked With
Kevin Cao, Noah Rais
November 08, 2016
how can i be sure you did what you said you did My car was scheduled for service A3. I called on Thursday 11/03 to schedule a drop off on Friday 11/04 at 530pm and to pickup on Saturday. I dropp My car was scheduled for service A3. I called on Thursday 11/03 to schedule a drop off on Friday 11/04 at 530pm and to pickup on Saturday. I dropped off my car at 520pm on Friday and got a ride home. On Saturday, i waited for an update but received none so I called the service department at 3:54pm. When I spoke with the service advisor, he seemed to have forgotten about my car and did not have a status update. He stated that he needed to call me back to advise. At 4:08pm he called me back to advise that the car would be ready at 5pm. I advised that I would be there at 5pm to pickup the vehicle. When I arrived at 5pm to pickup the car, the service adviser was either not available or had left for the day, which is probably best since he seemed to "cop an attitude" with me on the second call. I cashed out with another adviser. When the transaction was completed, I stood there staring at the advisor and had to ASK for my car keys. I then go to my car and discovered that it had not been cleaned and was still quite dirty. I turned on the windshield wiper and discovered that the fluid tank was empty. I checked my invoice and found that I had been charged $4.50 for the washer fluid. So I'm not sure what had happened, did they refill and there was a leak that drained the fluid OR did they just not bother to do anything and charge me anyway. There was also a crack in the driver side front fog lamp that I was told would be changed. On the invoice, it shows that the lamp was replaced at no cost, a courtesy for being late i assume, but guess what - the broken lamp is still mounted on the car and was not replaced. So my issue is: 1. no status call/no update on vehicle repair status or cost of the service. 2. the car was very dirty at pickup 3. the windshield washer fluid was not filled, but shows on the invoice 4. the driver side fog lamp is STILL BROKEN the question remains, Can they be trusted with my car? Can they be trusted period? More
by JOHN D
Employees Worked With
Rick Acosta
November 07, 2016
50,000 miles service Mr. D. Williams was my service representative. He treated me like the VIP that I am. :o) He made sure that my vehicle service was started shortly a Mr. D. Williams was my service representative. He treated me like the VIP that I am. :o) He made sure that my vehicle service was started shortly after my arrival and quickly provided me with a clean loaner vehicle. My service took more than 24 hours, but Mr. D. Williams ensured that I received timely status updates throughout the service. More
by SFCDURHAM
Employees Worked With
Darrell Williams
November 07, 2016
Second to none Rick Acosta always showed concern about getting my car serviced correctly the first, in a timely manner and on or below cost. He also kept me informed Rick Acosta always showed concern about getting my car serviced correctly the first, in a timely manner and on or below cost. He also kept me informed on what was going on with the repairs. More
by AJG3749
Employees Worked With
Rick Greene, Rick Acosta
November 07, 2016
Service 1 Jaleel is the best when it comes to customer service and support. I have been very pleased with the personalized service he provides. I would recomm Jaleel is the best when it comes to customer service and support. I have been very pleased with the personalized service he provides. I would recommend Mercedes of Tampa to anyone looking to buy a new car. More
by jtm12
Employees Worked With
Jaleel Khan
