Mercedes-Benz of Tampa

My experience with the dealership was poor. I purchased a new c43 AMG and the AMG drive unit on the steering wheel was not working when I purchased the car. We noticed this before I left the d I purchased a new c43 AMG and the AMG drive unit on the steering wheel was not working when I purchased the car. We noticed this before I left the dealer, I asked my salesperson if we could leave the vehicle and take a loaner vehicle home and they told me that there was no loaner available at the time because it was a Sunday. So, then we had to take the car home with a part not working. Then I was asked by the salesperson to drive back the next day from Ocala which is over 100 miles away to get the car fixed. & it wasn’t until he checked with his management that they offered to do valet to come get my car. But, even this was annoying as I lease my car and the valet had to drive my car to and from Ocala to Tampa adding an additional over 200 miles to my car. Then It was made like they were going to come on Monday to pickup my car and they did not come until Tuesday. & after they picked up my car I was not told who my service advisor was or anything. I wasn’t even told that the car arrived back to the dealership till later that night. I had reached out to my salesperson multiple times that day and was ignored until I called the dealership myself to have to find out that my car arrived. Then after they fixed the problem on Wed. I was told that my car would be brought back on Thursday which it was. But, I asked them to let me know a time I could expect the car since I work and have to plan around my schedule & I was told they would let me know a time later in the day and I did not find out until Thursday morning when the valet driver called me before he left. I just feel that for a premium luxury dealership the customer service I received was horrible. I am paying a lot of money for my car and it is a luxury brand so I expected the service to match. When I had my Audi and BMW prior to this the service was great at the dealerships when I purchased both vehicles. So, I was very disappointed in Mercedes of Tampa as I feel they are dropping the ball for Mercedes standards. I mean I even called the General sales manager to complain and left a voicemail and he never responded to me. So, this shows me why his staff follows suite. I would recommend if you want a Mercedes not going to this dealership. More

YOU DO NOT WANT BUY FROM THIS DEALERSHIP, they are VINDICTIVE, they tried to DECEIVE me and it backfired. Wired this dealership money for an expensive Mercedes as I thought the paperwork was going to VINDICTIVE, they tried to DECEIVE me and it backfired. Wired this dealership money for an expensive Mercedes as I thought the paperwork was going to be through Docusign. Well something happened they said, so they would have to overnight paperwork to be overnighted back, but said once they got the paperwork back they would release the car to the transport company I sent, as I live out of town and decided to have it delivered. So the transport shows up and the salesman calls me and says we are sorry but Mercedes has put a ‘no sell’ on the car due to a recall on the fuel pump, and this is affecting cars throughout the country, and acted like they just found out about it! They were suggesting that they didn’t know about it when they took my money, suddenly couldn’t do Docusign and delayed the transaction with two overnight deliveries of paperwork. Also didn’t know the day the transport showed up, yeah right! They also said the part was back ordered and would probably take weeks to come in. So the trucker left and I paid a $100.00 no show fee which the dealer said they would pay me back for. I told them I didn’t want the car as I felt deceived, and they said they would refund my money. However, I would have to request the wire back, which I found out later delays the process by several days, and it was already late Friday, so nothing would get started until Monday. Then, they called Monday and magically the car was fixed, but I already lost trust and declined, and it didn’t make sense. Tuesday Oct 3rd I texted with the General Manager and he said wire process would take two to three days and they would start the process. On Oct 5th after me asking, the GM said the wire should be going through by tomorrow as they had submitted it to their accounting dept. Didn’t get the wire on Friday Oct 6th or Monday the 9th or Tuesday the 10th so texted the GM back at which point he goes dark on me, and has one of guys take over who is suddenly requesting my wire info, as if they were going to send it right away. On Oct 12th I told him I still didn’t have the money and he sends me something suggesting that it went through, which was not true. On Oct 17th, I still don’t have my money and my bank says it appears that the dealership has not authorized the release, this is two weeks later!! And now the GM’s guy goes dark on me. On Oct 20th I threatened to sue them and got my money that day. Then when I asked for my $100 trucker money back they said, Mercedes Benz of Tampa will not be paying that as you did not buy the car, really? Do not do business here!!! More

Yasmine Abdel, was very professional and hospitable. She was knowledgeable of the car, the Mercedes Benz E350. She took the time to drive us around and teach us everything we needed to know about the She was knowledgeable of the car, the Mercedes Benz E350. She took the time to drive us around and teach us everything we needed to know about the car. Thank you very much again. More

HORRIBLE experience. came from Spring Hill to look at a car, 45min away. The car was ready to drive. Test drove it, we loved it but wanted to see one more. Decided we lik came from Spring Hill to look at a car, 45min away. The car was ready to drive. Test drove it, we loved it but wanted to see one more. Decided we liked the first one better. Started to run numbers, our salesman John Kelly came back only to tell us they just sold the car knowing we wanted it and drove 45min. to see it. The right thing to do, the moral thing to do was see if we were definitely wanting the car because someone else was interested. Will NEVER step foot in that place again! Went to Audi and bought a brand new Q7. Gave us 4 years free maintenance. I HIGHLY recommend the. Audi of Wesley Chapel. Shame on you Mercedes. ONLY way to step foot back in there is to get me into a brand new loaded GLS 450. More

Dealer has had my 2018 S560 since early May and I've put 8k miles on the loaner Took it in the first time in Jan for my Active Blindspot and Emergency Stop Assist Inoperative alert. They told me it was a 8k miles on the loaner Took it in the first time in Jan for my Active Blindspot and Emergency Stop Assist Inoperative alert. They told me it was a software update, and within a week, it came back on. They finally took it in 2 months later, had it for 3 weeks, and said it was a sensor in the rear. Replaced the sensor, and then 2 days later, the light came back on. When I brought it back, after about 2 weeks because thats when they could get it in, they said it was a zip tie that they forgot to remove, causing the sensor to malfunction (whatever that meant). I went with it. Picked my car up and started driving to Orlando for an appointment I had to look at another Mercedes for my daughter that I planned on having serviced there as well. Within 20 minutes of driving, guess what?? The light came back on lol I sent my advisor a photo of the error and he apologized and told me to bring it back in. Its been months and I finally went into the service center to speak to the Director, John Silvers. He had the audacity to xx me the entire time and tell me the sensor isnt reading due to bumper damage. I asked him how his master tech did not see the bumber damage after the first visit and he said their 1st step is always software. So then I asked how about the 2nd time when they replaced the sensor, or the 3rd time when they said it was a zip tie. How did they not notice bumper damage around the bracket of the sensor when they cut the zip tie they left off? So then John comically says, the damage must have happened when I picked it up after the zip tie incident. I laughed and said so within the 20 minutes of picking my car up and the light coming back on, something must have went underneath the bumper and perfectly hit thr sensor bracket which triggered the same error light that has been coming on for the past 4 visits. I literally laughed. I did not accept that response because it had to have been a joke, so he said he would look into more and get back to me within a week. Fast forward 3 weeks and still no word from John. Mind you my advisor was amazing the entire time and did as much as he could to help. I contacted corporate which prompted John to call me offering to lower the cost of getting the work done. I declined because I did not cause the damage and my car was under warranty when they first took it. I asked to speak to the GM Alex Glickman and John said he would set something up for me. Weeks later and I've left Alex multiple voicemails and even had corporate try to reach him. He happens to be in training every week and has no desire to even speak to me let a lone make this right. Today John told my advisor that he went over the situation with Alex and Alex decided they were not going to fix it. Mind you he did not have the decency to return my call or give me the meeting I was promised. John told my advisor to advise me to bring their loaner back if I am not getting the work done with them on my expense. My advisor has been amazing, and I've been driving a new S500 but its been very comical dealing with the Director, GM, and even the "Master Techs" at Mercedes of Tampa Bay to say the least and I miss my car. Only reason I haven't been somewhere else is because my warranty ran out, and this work was first looked at when the car was still under CPO so they would have had to honor it. They are doing everything in their power not to fix it. It probably cost them more to have their loaner out to me for 8k miles and over 90 days. Alex declined a meeting or a phone call and sided with his incompetent director. I feel insulted and disrespected and will be picking up my car tomorrow. More