Mercedes-Benz of Tampa

The service manager, BobNet, was excellent! Over the phone, I talked to Mr Net and he asked me questions about my car and I told him what I wanted. He was courteous and knowledgeable and arrange Over the phone, I talked to Mr Net and he asked me questions about my car and I told him what I wanted. He was courteous and knowledgeable and arranged next day replacement of a rear shock absorber and air filters, giving me a quote over the phone and keeping with the figure. When the mechanic had the car up, Mr. Net brought me out to show me the leaking shock. He also gave me a free loaner car for the day. There was no pressure and Mr. Net was clear and honest about everything I asked and wanted. Diana Pearson, customer with no affiliation with Mercedes Benz. More

Awesome! It's always a pleasure handling business with Dan Willing in the Service Dept. He is very accommodating and makes sure that the customer is fully awa It's always a pleasure handling business with Dan Willing in the Service Dept. He is very accommodating and makes sure that the customer is fully aware of what the problem is with his or her vehicle that has been brought in for service. More

It was great Everyone I dealt with was great. many was my6 sales rep. Rafael and Mary Johnson have been wonderful with the follow up regarding how to use the vario Everyone I dealt with was great. many was my6 sales rep. Rafael and Mary Johnson have been wonderful with the follow up regarding how to use the various feature on the car. More

pick up my new car Vito Bosco is always courteous, helpful, and always gets me the exact car I want, which is not always easy. He calls ahead to verify my needs and alwa Vito Bosco is always courteous, helpful, and always gets me the exact car I want, which is not always easy. He calls ahead to verify my needs and always follows through. I don't think I would be able to understand the car if it weren't for Grace. More

Annual service I took my car in for it's annual service while I was out of town. They did a great job and were able to give me a ride to the airport and allow me to I took my car in for it's annual service while I was out of town. They did a great job and were able to give me a ride to the airport and allow me to pick my car up on the lot when I returned. More

Great service Rick was wonderful. I was on a time crunch and he walked my car through and had me out of there in no time at all. Great service!! Rick was wonderful. I was on a time crunch and he walked my car through and had me out of there in no time at all. Great service!! More

First Time Visitor We have recently moved from Fort Myers to Spring Hill. We found that the Tampa dealership was our closest Mercedes dealer. We were visited twice at We have recently moved from Fort Myers to Spring Hill. We found that the Tampa dealership was our closest Mercedes dealer. We were visited twice at home by Roadside Assistance (Fernando and then Jesus). Both technicians were courteous and helpful. When the problem with the car surfaced again, Jesus recommended that we visit the dealership. He contacted a service agent for us. When I arrived at the dealership, Rick was waiting for me. He arranged for a loaner, took our vehicle and reported back several hours later. A faulty battery was the cause of our distress. It was replaced and the car was cleaned inside and out. We picked it up the next day. Rick was not working that day, but he had arranged for us to take our car. The staff was efficient, helpful and courteous. We will be back for our next scheduled service! More

Lack of communication I was given a courtesy car for a one day repair of the driver's seat. Was asked to bring it in on a Wednesday instead of Saturday so a dedicated techn I was given a courtesy car for a one day repair of the driver's seat. Was asked to bring it in on a Wednesday instead of Saturday so a dedicated technician could work on it. My car was not finished when I came to pick it up and I was told it was because the technician was working on other cars while working on mine. That's not a dedicated technician. When I called asking about the progress I always had to leave voice mail which was only returned after I showed up in person. My service writer even went so far as to suggest that in the future I see a different service.person other than him! Not a problem! I didn't ask for him in the first place and I certainly wouldn't deal with him again after the lack of communication I experienced. More