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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
291 Reviews

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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291 Reviews of Mercedes-Benz of Thousand Oaks

May 22, 2025

Every department has very good service😊 Especially Bri, she is the best 👍😊 I feel very satisfied, except that the fee is a little expensive. More

by winniemng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bri
May 22, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your feedback! We're delighted to hear that Bri and the team at Mercedes-Benz of Thousand Oaks provided excellent service. We appreciate your input on pricing, and we're glad you're satisfied overall. Safe travels in your Mercedes-Benz, Winnie!

May 21, 2025

The contact did an accurate assessment of the situation and provided me with a plan to get the repairs done. Good job. More

by Shailesh2312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
May 21, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're glad to hear that our team at Mercedes-Benz of Thousand Oaks provided you with a clear plan for your repairs. Thank you for the positive feedback!

May 17, 2025

Sydney G service advisor is the main reason that I return. Professional and respectful not to mention her knowledge base and how nice she is. More

by chrisdaleiden2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney G
May 19, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Sydney's professionalism and expertise keep you coming back to Mercedes-Benz of Thousand Oaks, Chris. Thank you for sharing your positive experience with us!

May 17, 2025

Dealership was responsive and addressed the issue at hand and honored the email complimentary inspection More

by pchumber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Groll
May 19, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that our team at Mercedes-Benz of Thousand Oaks was responsive and able to address your concerns. Thank you for sharing your experience, and we're glad we could honor the complimentary inspection!

May 15, 2025

Daniel was great and always has been in his response time & letting me know the status of my vehicle. The only thing is I wish it would have been a quicker turn around time as I dropped off my vehicle o More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
May 15, 2025 -

Mercedes-Benz of Thousand Oaks responded

Mary, thank you for your feedback! We're glad to hear Daniel provided excellent service at Mercedes-Benz of Thousand Oaks. We appreciate your patience and understanding regarding the turnaround time and hope everything is running smoothly now!

May 14, 2025

I prefer this dealership since they are better , Good staff and knowledgeable staff too. Also quick response More

by Nitin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle
May 14, 2025 -

Mercedes-Benz of Thousand Oaks responded

Nitin, we're glad to hear that you appreciate our service and expertise at Mercedes-Benz of Thousand Oaks. Thank you for choosing us as your preferred dealership!

May 09, 2025

Positive experience! The minute I drove in to the dealership I was greeted and escorted to where I needed to be. I was connected with my service provider, Sydney. She had More

by krobbinsdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
May 09, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your positive experience with us! We're delighted to hear that Sydney and the team at Mercedes-Benz of Thousand Oaks provided such efficient and friendly service. Safe travels in your newly washed car!

April 29, 2025

Always willing to answer any questions, with courtesy and respect and I easy enough to understand More

by K Boganim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Martínez
Apr 29, 2025 -

Mercedes-Benz of Thousand Oaks responded

Your kind review warms our hearts! Thank you from the Mercedes-Benz of Thousand Oaks Team.

April 24, 2025

easy to make service appointment and very kind and very punctual and explain very well. More

by dsongzite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
Apr 25, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're so glad your experience with Mercedes-Benz of Thousand Oaks has been seamless. Thanks for choosing us above the rest!

April 22, 2025

Sydney and the mechanic were very nice. Thank you! 5 star rating for both! Yay More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
Apr 23, 2025 -

Mercedes-Benz of Thousand Oaks responded

Lisa, thank you for leaving Mercedes-Benz of Thousand Oaks a five-star review! We are happy to hear that Sydney and our team were friendly. See you next time!

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