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Mercedes-Benz of Thousand Oaks
Thousand Oaks, CA
352 Reviews
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352 Reviews of Mercedes-Benz of Thousand Oaks
November 26, 2025
⭐️⭐️⭐️⭐️⭐️ Five-Star Review I recently had the best service experience I’ve ever had at Mercedes-Benz Thousand Oaks, and it was all thanks to my service advisor, Sydney. From start to finish, Sydney de service experience I’ve ever had at Mercedes-Benz Thousand Oaks, and it was all thanks to my service advisor, Sydney. From start to finish, Sydney delivered an exceptional level of care that is truly rare in the automotive service world. She is incredibly attentive, highly responsive, and consistently proactive—always one step ahead in making sure everything is handled smoothly and efficiently. Her communication is crystal clear, her professionalism is unmatched, and you can tell she genuinely cares about her clients and their vehicles. Sydney is, without question, a top-notch service advisor, and I would recommend her to absolutely anyone looking for premium service and peace of mind. I also want to highlight Alex, the service manager, who is equally phenomenal. Alex always goes above and beyond to accommodate clients, ensuring that every visit feels seamless and stress-free. His leadership and commitment to customer satisfaction are obvious, and he consistently makes sure that any concern—big or small—is addressed with care and urgency. Together, Sydney and Alex make the service department at Mercedes-Benz Thousand Oaks truly exceptional. Five stars all the way. More
by Dane Stojanov
Employees Worked With
Sydney, Alex
November 19, 2025
My Service consultant Oscar Romero took good care of me. I had an oil leak on my 2024 C300. Oscar arranged a ride home and called me once a repair planning was developed. The car was ready the next day as I had an oil leak on my 2024 C300. Oscar arranged a ride home and called me once a repair planning was developed. The car was ready the next day as Oscar stated. More
by W.wensel
Employees Worked With
Oscar Romero
November 17, 2025
Throughout the process of the major maintenance work of my car, communications from my service representative were fast and clear regarding items being examined, repairs and arrangements of courtesy transp my car, communications from my service representative were fast and clear regarding items being examined, repairs and arrangements of courtesy transportation. Overall I had a nice experience. More
by kwangyen
Employees Worked With
Daniel Brielle
November 15, 2025
Daniel was great! Easily walked me through the service process and was very clear in his explanation of what the van needed after they diagnosed it. Easily walked me through the service process and was very clear in his explanation of what the van needed after they diagnosed it. More
by PF
Employees Worked With
Daniel
November 14, 2025
Gary is always very professional and courteous and accommodating. The dealership is clean. The waiting area is very nice and I’ll be going back to Thousand Oaks Mercedes for all my future purchases . accommodating. The dealership is clean. The waiting area is very nice and I’ll be going back to Thousand Oaks Mercedes for all my future purchases . More
by shawnbuss
Employees Worked With
And everyone else there
