Back

Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
332 Reviews

3905 Auto Mall Drive

Thousand Oaks, CA

91362

Directions

By Type

332 Reviews of Mercedes-Benz of Thousand Oaks

October 30, 2025

it was a great experience, richie was very helpful, great people at this dealership they helped me to get a exact car i was looking for with a great price. thank you More

by bsadraie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry, Richie
Oct 31, 2025 -

Mercedes-Benz of Thousand Oaks responded

Congratulations on your new car! We are delighted to hear that Richie and the rest of our team were so helpful. Thank you for choosing Mercedes-Benz of Thousand Oaks and for sharing your appreciation for our team. Thank You, Customer Experience Management customerexperience@swickard.com

October 28, 2025

Have been taking my car to Thousand Oaks for my warranty maintenance for over 15 years and never have I been disappointed. . More

by Marilynsd23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bliley
Oct 28, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your feedback and for choosing Mercedes-Benz of Thousand Oaks over the past 15 years. We look forward to serving you again, Marilyn! Thank You, Customer Experience Management customerexperience@swickard.com

October 28, 2025

As 30+ years buying cars from this dealership, we wouldn’t go anywhere else. They understand customer satisfaction and deliver during the transaction as well as after. Tina has helped us year after y More

by april
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tina
Oct 29, 2025 -

Mercedes-Benz of Thousand Oaks responded

April, your fantastic review made our day! We love hearing from our longtime customers, and your shoutout of Tina means the world to us here at Mercedes-Benz of Thousand Oaks. Take care, and we’ll see you next time! Thank you, Customer Experience Management - customerexperience@swickard.com

October 28, 2025

Excellent customer service. Everything went smoothly & quickly. All the service people that I encountered were wonderful to work with.l More

by mlkolchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Groll
Oct 29, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're elated to hear about your seamless and speedy experience at Mercedes-Benz of Thousand Oaks. It was a pleasure serving you, and we look forward to welcoming you back. Safe travels! Thank you, Customer Experience Management - customerexperience@swickard.com

October 27, 2025

I have bought Mercedes from this dealer and brought my cars for service at this dealership while living in Westlake Village since the mid 1970s. Although the dealership ownership is in new hands and we lo More

by rmgreen09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Grolman and Steve
Oct 27, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for your long-term loyalty and support! We are delighted to hear that you had a smooth and easy experience with Sydney. We truly appreciate your business and look forward to serving you again at Mercedes-Benz of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

October 22, 2025

Daniel is amazing. Absolutely the best service rep that Mercedes has. I am so lucky to have him on my side. More

by thelakes50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 23, 2025 -

Mercedes-Benz of Thousand Oaks responded

We are so glad you feel this way, Daniel is a valuable member of our team. Your kind words made our day! Thank you! -Mercedes-Benz of Thousand Oaks Thank You, Customer Experience Management customerexperience@swickard.com

October 22, 2025

Eric is good man but you mechanic still doesn’t fix check engine is already 4 times More

by waehuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check engine lights
Oct 24, 2025 -

Mercedes-Benz of Thousand Oaks responded

While we appreciate the shoutout to Eric, we're known for our five-star service and I regret that we didn't live up to that standard here. I'd like to forward your message to the Service dept Management. Would you please reach out to me at the email address below with your full name and phone number? Also, when you contact me, please list the name "waehuh" on the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

October 10, 2025

Great person to work with Been coming to this dealership since 1985 always great service Daniel is the best More

by Gdrulias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 14, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for your continued trust in Mercedes-Benz of Thousand Oaks! We’re thrilled to hear Daniel and the team have made your experiences top-notch since 1985!

October 04, 2025

Daniel was a great dealer help. He was great at making service accessible. Thank you. More

by mendozarene16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 06, 2025 -

Mercedes-Benz of Thousand Oaks responded

Mendozarene, thank you for the great review. We look forward to seeing you again at Mercedes-Benz of Thousand Oaks! Daniel will love to hear your kind words.

October 03, 2025

We have had our car serviced at the dealership since we bought it there. Every time I take it in, I am completely satisfied with courtesy and professionalism of everyone on their staff that I encounter. Br More

by joe.woodall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle and Kelen
Oct 06, 2025 -

Mercedes-Benz of Thousand Oaks responded

Joe, we love hearing from you and are honored to have your continued confidence! We will pass along your kudos to Brielle. Thank you from all of us at Mercedes-Benz of Thousand Oaks!

1
...