Mercedes-Benz of Thousand Oaks

UNPROFESSIONAL. Whoever handles their instant messaging does not understand the service business. Mason (doubt it's his real name) said about $235.00 for an oil chan Whoever handles their instant messaging does not understand the service business. Mason (doubt it's his real name) said about $235.00 for an oil change and an hour or two. Then he says $235 or less and 1 hour. He think I'm going to trust this nonsense? Funny how this works from Mason which has a dog photo. He abruptly ended the chat when I questioned this. Evidently, juveniles are on their payroll. This dealer would not know customer service if they got hit by it. They are more interested in wasting time with feeble excuses. When someone isn't local you might want to be more accommodating and schedule it. I have no intention of driving a great distance and waiting for 2 hours for them to get around to it. The difference between wanting the business for your overpriced service and not. This dealer is owned by Swickard whose only concern is profit first. Read the reviews online. Good luck getting a manager if it goes sideways. More

Easy process from dropping car off to pick up. No surprise invoice. Would fully recommend No surprise invoice. Would fully recommend More

Gary was very professional about our service needs and service order for our vehicle , a 2009 clk550 with 72000 miles. We were ipretty sure our starter was going and had a short list of other maintenance service order for our vehicle , a 2009 clk550 with 72000 miles. We were ipretty sure our starter was going and had a short list of other maintenance. We were updated in a timely manner to what was being done and when it would be done. We found this dealership to be professional. honest, and reasonably priced. No upselling or saying service needed on items with no issues as one MB independent service place recently did. We will return here to this dealership in the future when a need arises. More

Very Great service department love my advisor Edgar and the receptionist Stephen is such a nice guy he deserves a raise! the receptionist Stephen is such a nice guy he deserves a raise! More

My experience with this staff was more than I could ever imagine! I was treated like a return customer for years! I would recommend this group to everyone! Damon, Marcus supported me throughout the entire p imagine! I was treated like a return customer for years! I would recommend this group to everyone! Damon, Marcus supported me throughout the entire process, my complete appreciation is sent to everyone at T O MB, and a special thanks to the staff member who prepared my vehicle prior to leaving lot. The team offered explanation, suggestions and the very best customer support and appreciated the condition of my trade in. Thank you so very much!EP More

The service advisor was very helpful and very responsive. I really appreciated his efforts in getting the work done expeditiously! I really appreciated his efforts in getting the work done expeditiously! More

Phillip is a wonderful salesperson! Knowledgeable, friendly and helpful. The five star rating is because of Phillip. Knowledgeable, friendly and helpful. The five star rating is because of Phillip. More

Erik is the best service advisor. He is pleasant, patient, knowledgeable and efficient. I will use him again. He is pleasant, patient, knowledgeable and efficient. I will use him again. More

Great customer service , fast and easy, very reliable and honest , Daniel is most experienced and knowledgeable person Highly recommend MB of Thousands Oaks honest , Daniel is most experienced and knowledgeable person Highly recommend MB of Thousands Oaks More

Erik is the BEST service advisor. I’ve been using him for years — this is my 4th g wagon! He’s professional, efficient, kind, and is all over it! I’ve been using him for years — this is my 4th g wagon! He’s professional, efficient, kind, and is all over it! More