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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
403 Reviews
Call Dealership (888) 301-5540
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3905 Auto Mall Drive

Thousand Oaks, CA

91362

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403 Reviews of Mercedes-Benz of Thousand Oaks

February 24, 2026

The service area is clean and the people are very friendly/helpful/courteous. I have been taking my Mercedes(s) in for service for over 20 years and not had a poor experience. More

by Frank B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Groll
Report | Print
Feb 25, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hi Frank, Thank you for being a valued part of our Swickard family! We truly appreciate your trust and loyalty, and we’re honored to be your choice for all your vehicle needs. Our team is passionate about providing you with the highest level of service and support every step of the way. We love hearing from our customers and always welcome your feedback—it helps us continue to improve and serve you better. If there’s ever anything we can do to enhance your experience, please don’t hesitate to reach out. We look forward to connecting with you again soon!

February 24, 2026

The service department is friendly and timely. Virtually no waiting time checking in or out even when utilizing their complimentary loaner car option More

by mpjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gill
Report | Print
Feb 24, 2026 -

Mercedes-Benz of Thousand Oaks responded

We wanted to thank you for bringing your vehicle in for service. We hope everything is running smoothly and that you’re satisfied with your recent visit. If you have any questions or feedback, please let us know — we value your input and are always here to help. Thank you for choosing Mercedes-Benz of Thousand Oaks!

February 16, 2026

Daniel Bailey, Thank you for always taking the best of care with all our Mercedes related issues. Daniel is the prime example of a true professional. He is extremely knowledgeable and his Customer Serv More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bailey
Report | Print
Feb 17, 2026 -

Mercedes-Benz of Thousand Oaks responded

Thank you for being a valued part of our Swickard family! We truly appreciate your trust and loyalty, and we’re honored to be your choice for all your vehicle needs. Our team is passionate about providing you with the highest level of service and support every step of the way. We are thrilled to hear you had an awesome experience working with Daniel — he is great at what he does and loves helping customers like you. Your feedback about Daniel means a lot and helps us keep doing our best. Thanks again for your business! We look forward to serving you again in the future.

February 14, 2026

Very happy with this Mercedes dealership- service departments. Easy to make an appointment and fast process. More

by sashalanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Feb 17, 2026 -

Mercedes-Benz of Thousand Oaks responded

We wanted to thank you for bringing your vehicle in for service. We hope everything is running smoothly and that you’re satisfied with your recent visit. If you have any questions or feedback, please let us know — we value your input and are always here to help. Thank you for choosing Mercedes-Benz of Thousand Oaks!

February 07, 2026

Brielle Schwartz is excellent, as was Rose on the phone . . . and my serviceman/video. Steven helpful with the loaner. Very happy with my service work. More

by SherryBrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Schwartz, Steven, Rose
Report | Print
Feb 09, 2026 -

Mercedes-Benz of Thousand Oaks responded

Thank you for choosing Mercedes-Benz of Thousand Oaks for your servicing needs! We’re happy to hear you had an awesome experience with Brielle, Rose, and Steven. It’s great to know our team took good care of you — they truly love helping customers, and we're thrilled it shows. We appreciate your feedback and look forward to serving you again in the future!

February 05, 2026

Execelente servicio, trato profecional, buena comunicacion. Trabajo bien echo y el tiempo acorde a lo necesitado. Me agrado. More

by yairdiaz33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel bliley
Report | Print
Feb 05, 2026 -

Mercedes-Benz of Thousand Oaks responded

Gracias por ser una parte valiosa de nuestra familia Swickard. Agradecemos sinceramente su confianza y lealtad, y nos sentimos honrados de ser su elección para todas las necesidades de su vehículo. Nuestro equipo está comprometido a brindarle el mejor servicio y apoyo en cada paso del camino. Nos alegra mucho saber que quedó satisfecho con la calidad y la rapidez del trabajo que realizamos en su vehículo. Si alguna vez hay algo que podamos hacer para mejorar su experiencia, no dude en comunicarse con nosotros.

February 03, 2026

Dropped in due to vehicle warning. Quickly scheduled to examine the same day. Part unavailable but given details on expected delivery and repair. More

by B from SF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gill
Report | Print
Feb 05, 2026 -

Mercedes-Benz of Thousand Oaks responded

We wanted to thank you for bringing your vehicle in for service. We hope everything is running smoothly and that you’re satisfied with your recent visit. If you have any questions or feedback, please let us know — we value your input and are always here to help. Thank you for choosing Mercedes-Benz of Thousand Oaks!

February 02, 2026

Gary Gill is excellent, professional and knowledgeable. He answers questions and directs to the right place More

by BobThomason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gill
Report | Print
Feb 06, 2026 -

Mercedes-Benz of Thousand Oaks responded

Thank you for being a valued part of our Swickard family! We truly appreciate your trust and loyalty, and we’re honored to be your choice for all your vehicle needs. Our team is passionate about providing you with the highest level of service and support every step of the way. We are thrilled to hear you had an awesome experience working with Gary — he's great at what he does and loves helping customers like you. Your feedback means a lot and helps us keep doing our best. Thanks again for your business! We look forward to serving you again in the future.

January 31, 2026

Brielle Schwartz is always wonderful and at the top of her game. She is knowledgeable, accessible, and super chill. A great asset to Silver Star Mercedes. More

by happycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Schwartz
Report | Print
January 22, 2026

This is a good dealership and they were very flexible with the scheduling as I had last-minute changes. Also, I enjoyed dealing with the rental personnel - he was a young man called Stephen. He was very More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary, Steven
Report | Print
Jan 22, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hi Rita, thank you for your kind words about our team, especially Stephen! We look forward to welcoming you back to Mercedes-Benz of Thousand Oaks in the future. Thank You, Customer Experience Management customerexperience@swickard.com

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