Mercedes-Benz of Tucson

I'm really impressed with Chapman Mercedes from the outstanding buying experience with Tom Reesing, the service department, and the parts department. Michelle in parts was most helpful and of course T outstanding buying experience with Tom Reesing, the service department, and the parts department. Michelle in parts was most helpful and of course Tom is the best. What more can I say except I'll be back. You have a customer for life! Jerry Coon 520.299.9808 More

Rich is always helpful, responsive and prompt. The work was done timely and he reported on its completion the minute it was done. I was leery about coming to the dealership originally based on its prior ow was done timely and he reported on its completion the minute it was done. I was leery about coming to the dealership originally based on its prior ownership (although I previously owned a MB I purchased and had it serviced at Phoenix Motor, not the Beaudry-owned Tucson dealership). Friends from Phoenix told me to try Chapman as they had had good dealings with Chapman. More

As we told our bookkeeper when she suggested we find a less expensive repair and maintenance service, we will continue with your company because of its excellent customer service. less expensive repair and maintenance service, we will continue with your company because of its excellent customer service. More

Our experience with MB of Tucson has been nothing but outstanding. We recently purchased an SLK 300. Our sales consultant was John Scott. We had been looking for a new car and were considering Volvo, B outstanding. We recently purchased an SLK 300. Our sales consultant was John Scott. We had been looking for a new car and were considering Volvo, BMW & Mercedes. I had been to several dealerships in Tucson & scheduled a full day with my wife for car looking. I was interested in looking at a beautiful SLK 300 I had found on line at the dealership Web site but did not really think it was in our price range. John called me back promptly and we scheduled an appointment late that afternoon. We looked & drove a number of different cars that day with this SLK being the last. John was great , easy to talk to , knowledgeable & gave us any information we wanted without being intrusive or pushy. As he said later after the deal " I think the car sells itself ". My wife drove it & fell in love with it as did I. Her last words before she had to run off for an appointment was " make it happen ". John made us a fair offer on our trade & the price on the SLK was reduced so we could make the deal on our dream car. We purchased the car the next day with the sales & financing process going very smoothly. Greg Hart is the finance manager & he went through all the paperwork with me & very effectively answered all my questions. I have had a few questions since & John has always quickly gotten back to me & seen to it that I was taken care of quickly & efficiently. Obviously we are very excited about our new MB & would highly recommend MB of Tucson, sales consultant John Scott & others that helped us purchase our beautiful new Mercedes. Steve Hoge More

Hi, After noticing my ML350 was displaying a -600 along with a wrench I took it to the dealer to make sure everything was ok. My service advisor explained to me it need maintenance and recommended a variet with a wrench I took it to the dealer to make sure everything was ok. My service advisor explained to me it need maintenance and recommended a variety of things needed to be done. I immediately noticed some that we could pass on due to recent service or the wipers for instance functioning well which could lower the cost without compromising the cars optimal performance. This conversation took place right in front of the office, he invited me to go inside and check what types of service has been done and proceeded to mention them... meanwhile I was lost and just agreed.(I would have felt more comfortable leaving my car if I had understood) When it comes to my vehicle I want to make sure I keep up with all the needed maintenance to ensure I have a reliable and well maintain vehicle for years to come, I was advised about some upcoming maintenance and I truly appreciated that. I think that my advisor is professional not very much of a friendly individual. I also think I feel more comfortable with him now than when he was first assign to us. I would love to have been advised in detail everything that was done to my car, from the type of oil used to what the outcome would have been if we wouldn't have had it replaced, I honestly feel a little rushed never the less I love that I'm provided with a loaner while my car is been serviced and I can continue my daily routine without any mayor interference! Thank you Mercedes Benz of Tucson! More

I had two times within 2 weeks to have warranted service because of a battery and vacuum problem. I just dropped in not expecting anything but information and one time Rich fixed it while I waited and the o because of a battery and vacuum problem. I just dropped in not expecting anything but information and one time Rich fixed it while I waited and the other time Rich loaned me a car and had my car ready the same day. Amazing! We have owned Mercedes for over 30 years and we will continue to own Mercedes. Service is a huge part of our satisfaction with Mercedes. Thanks. Nan Arena More

Excellent service. It is really great to schedule via the internet. Keep up the great work. The overall experience was above and beyond my expectations. the internet. Keep up the great work. The overall experience was above and beyond my expectations. More

Love Mercedes-Benz of Tucson. Service is outstanding and prompt. Staff is friendly and helpful and attentive to the customers needs. I would highly recommend this dealership. prompt. Staff is friendly and helpful and attentive to the customers needs. I would highly recommend this dealership. More

Rich in service is excellent as is the entire team I came into contact with for service. He explained my service to me and the courtesy car woman was friendly. into contact with for service. He explained my service to me and the courtesy car woman was friendly. More

Really appreciate the friendly and professioanl service proved by Rich Van Sickle on my two recent visits to your dealership. Rich did a great job of describing, in laymans terms, exactly what was done an proved by Rich Van Sickle on my two recent visits to your dealership. Rich did a great job of describing, in laymans terms, exactly what was done and why. He is a real asset to your business. I would certainly not hesitate to recommend your dealership to my friends and neighbors.Best wishes for continued success in your new location. Doug Crawford More