"Easy car buying experience"
Royal Kia had a truck that I was interested in so I contacted salesperson Melissa Shelley to inquire if the truck was still available. Melissa has over 100 positive reviews on Cars.com so that's why I chose to work with her. The truck had some scratches on the side that needed to be removed so I worked with Mellissa and Scott to see what they could do. Both Melissa and Scott said that wouldn't be a problem and they sent the truck to their detailer. The scratches were removed to my satisfaction. Working with Melissa was a painless process and I had a plesant car buying experience.
Thanks you Melissa and Scott.
"Dave takes great care of his customers"
This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, what sets this dealership apart is it’s service department; in particular, Dave Loper. He has been our primary contact for all our service needs and has been absolutely fabulous. As a woman, I always worry I am being taken advantage of when I take my car to a mechanic, given how little I know about cars. But Dave is honest, straight-forward and always sensitive to budgets. After four years of owning our vehicle, we put Dave to the true test when our transmission went. He had all the paperwork in place and was able to demonstrate we did all the necessary maintenance to keep up with the warantee requirements and worked with the warantee company to make sure the transmission was covered under Royals Kia’s lifetime warantee. I’ll likely buy from Royal Kia again, and it will be in large part due to Dave’s awesome customer service. Thanks Dave! -Raquel
Was in for service on my Optima and killing time....went home with a new Stinger! They were able to give me a great trade value so I was able to upgrade to a new car. Repeat customer and recommend to everyone.