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Mercedes-Benz of Valencia - Service Center

Valencia, CA

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256 Reviews

256 Reviews of Mercedes-Benz of Valencia - Service Center

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May 07, 2025

we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back More

by vivijoe01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dereck
December 31, 2024

Had my E350 in for repairs to a Wheel and tire, was told that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). More

by lax.gherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
April 30, 2024

Tamir was very nice and professional! He did great work and I trust him when he is taking care of my car! More

by Elena Dimitrova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamir
December 06, 2023

I was notified that there was a recall on my 2022 GLE 450 fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Sec More

by michael_j_west
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have no idea who the two service people are. I only remember the outstanding people.
April 01, 2023

Never have I ever had to deal with such rude people! Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driv More

by Eman Yonan
Recommend Dealer
No
Employees Worked With
Leo Gonzalez, James Salas
January 16, 2023

Professional, trusted, honest reliable service for nine years and three vehicles so far, thank you. More

by J. Hardin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Schlanger
January 06, 2023

Convenient, reliable, professional, courteous. and personable I was reliably informed, every step of the way about the progress of my automobile. More

by anyia_fidelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar- Service advisor
January 01, 2023

Great service department. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle. More

by JonCal206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott S.
July 25, 2022

Not recommended period. Each department does not communicate. Therefore I have to repeat myself over and over. Especially service department. Simple service take a almo More

by Turlock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not want to mention here
October 28, 2021

Absolutely horrible service Mercedes-Benz Valencia does not represent Mercedes-Benz in the class and quality that Mercedes-Benz represents this dealership is absolutely horrible in comparison to Fletcher J More

by Jeromeg23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The receptionist who sounded like an older lady refuses to answer the phone you called the 877 number you reach no one to schedule service and the reception is refused to identify herself with her name
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