Kaz Foroutan, the General Sales Manager here, completely SCREWED ME! He is a complete liar and do not waste your time with this shady guy! I placed a new car order with him, built to spec, on a Mercedes S-Class over 8 months ago and he sold it out from under me the day it got there without EVER giving me the right to buy the car I ordered! I have all of his texts in writing proving he is a total liar! This would have been the 3rd S-class I purchased from this organization within the past 6 years. I have my email from them when I approved the order in November 2020, they never asked me for a deposit as I suspect since I purchased my last 2 cars from them and run the loan thru Mercedes Benz Financial, plus they knew how excited I was for this new re-design. I have been in FULL communication with them this past 8 months about when the car was going to be here, all the COVID delays, etc and the car finally gets here! Their salesman William Moussa who I "spec'd" the car with sends me pictures of the car on their service lift at 1:42pm showing it "just got in". FINALLY! He then texts "call you in 5 minutes to discuss". Well his phone call was him basically telling me I had to now pay OVER window sticker for the car. He said they are selling them for 10k over but since I was a repeat client they would sell to me for 5k over (yea, thanks). I immediately tell him that was never agreed upon and never our initial deal. Our deal was very specific, the car at window sticker price, that was it. He then referred me to Kaz who was my initial point of contact in November and also the Manager. He now told me "our group now sells them at market cost". I explained again that was never the deal we agreed upon and he said to let him see what he could do. He then texts me "after speaking with management" that they now told him my cost was 10k over but he got them down to 7k over. I was shocked they now raised the price on me in a matter 1hr, for no reason. I told him what he was doing was wrong. And he actually "acknowledged" it was and understood. He asked if I could "wait a week" as he would try and find me another car. I said Kaz, I want the car I spec'd 8months ago! I do not want a different car. So he then asked if I "please allow him until the morning" so he can see what else he could do. This all happened within 4hrs of the car getting there! So I wanted and at 9:30am I asked him what's the deal. He replied, "Sorry, we sold the car yesterday"!! So apparently I can wait for 8 months for a car I built to spec for my wife, but apparently Kaz Foroutan can't wait 8hrs let alone give me a firm price for the car! I have been waiting 8 months for it Kaz! I would have ordered from another dealer if I knew you were going to screw me, which you "assured" me you would not! And now I have to find a new dealer and start all over all because the guy is a liar. Never once did I ever tell him I was not taking the car. I was waiting for Mr, 10k over, wait no 5k over, wait no 7k over, wait.. Actually let me see what I can do and give me until the morning. To tell me how much the xxxx car was and the bottom line! But instead he sold it out from under me within 4 hours. So do not do business with this man.. And this coming from a what would have been 3-peat client at this store!