Mercedes-Benz of Valencia - Service Center

Exceptional service from a team that truly cares! " I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very " I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and heard. Unfortunately, I did not plan accordingly and I have to go back, but I do so knowing I'm in good hands. I truly hope ownership sees this review because ,"These employees set the gold standard for what customer service should be. Their professionalism, friendliness, and genuine care made my experience outstanding. Every company should strive to have a team like this." I will continue to give feedback on my services here. Thank you all! More

we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a call back from the service manager with no success, the saddest thing is that if you want to go to a different Diller they will deny service and sent you back to the Diller where you originally purchase your vehicle, please stay away from this Diller. More

Had my E350 in for repairs to a Wheel and tire, was told that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). Service staff Scott is the posterchild for overpromise and under deliver!!! Promising one thing and never following through and now not accepting my calls. Come to find out from a Service Mgr. from another dealer that my $2,000.00 bill could have been $600.00 had I gone elsewhere....MB of Valencia you own the ONE & DONE market.... More

Tamir was very nice and professional! He did great work and I trust him when he is taking care of my car! He did great work and I trust him when he is taking care of my car! More

I was notified that there was a recall on my 2022 GLE 450 fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Sec fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Second time they called me to bring my car in they had the part but they did not have a loaner car that they promised me. I then brought my car in for service and they said they would do the service and fuel pump replacement but again the part was still on order. It’s been months now and no one has called me back so it looks like I’ll go to Mercedes in Encino for future needs. Disappointed and the dealership should be embarrassed. More

Never have I ever had to deal with such rude people! Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driv Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driving on the freeway! I brought it in to the service for 3 times and they had no idea what was wrong with it, they kept changing parts that did not solve the issue. The 4th time I took it in they lied and said that it has rodent damage so they're not responsible for selling me a damaged car which would clearly qualify me for a lemon law case. I stated that this car is a safety hazard and that I did not want it, their response was shocking. One of the agents called me yelling, and said that he does not care if I get in an accident and threatened me that if I don't return the loaner they had given me they will take legal action against me! They refused to help me and said that they don't care how I get my car fixed they said I should pick it u UNFIXED and get in a crash but they're not responsible for anything. More

Professional, trusted, honest reliable service for nine years and three vehicles so far, thank you. years and three vehicles so far, thank you. More

Convenient, reliable, professional, courteous. and personable I was reliably informed, every step of the way about the progress of my automobile. and personable I was reliably informed, every step of the way about the progress of my automobile. More

Great service department. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle. More

Not recommended period. Each department does not communicate. Therefore I have to repeat myself over and over. Especially service department. Simple service take a almo Each department does not communicate. Therefore I have to repeat myself over and over. Especially service department. Simple service take a almost full day and recall and such….till next day Slow response and lack of explain. Plz go to different dealer More