Mercedes-Benz of Valencia - Service Center

Outstanding Service and Experience I have leased 2 vehicles over the past 6 years (SL63 & C63), both of which have been a joy to drive. I just recently purchased by C63 at the end of it I have leased 2 vehicles over the past 6 years (SL63 & C63), both of which have been a joy to drive. I just recently purchased by C63 at the end of its lease. Throughout my 6 years, I have had the pleasure to work with Ryan in customer service (Valencia Mercedes). He has been professional, on top of his game at all times, and someone who I could rely on for honesty and integrity. I have also had a nice relationship with Tony Lazaro, who sold me on the lease and the buyout. He gets things done! All in all, I have been treated the way a customer should be treated from employees who smile, who are helpful, and who really seem to care. Dropping off my car for service and getting another great customer service vehicle has always been seamless, quick, and painless. Kudos to all at Mercedes Benz of Valencia. I was never a huge Mercedes fan until I actually leased my first car with them...and I am now a fan for life. More

Recall Notice Quick In and Out The service department had me in and out in 20 minutes. I appreciate that they are always available, friendly and know their stuff. I feel well take The service department had me in and out in 20 minutes. I appreciate that they are always available, friendly and know their stuff. I feel well taken care of at MB Valencia. More

Easy and fast service-Loaner Vehicles &Car Washes need work Not time consuming--in and out quickly. One suggestion--the loaner vehicles should be way cleaner--this is NOT what I expect from Mercedes. My loane Not time consuming--in and out quickly. One suggestion--the loaner vehicles should be way cleaner--this is NOT what I expect from Mercedes. My loaner was very dirty inside--door handles had noticeable dirt on them and there were crumbs in the cup holders and in all crevices. These vehicles look brand new and they are very dirty. I would not keep my Mercedes in that condition--I would not expect Mercedes to keep their vehicles in that condition. In addition, the car washes should make the cars also cleaner. This is definitely an area to improve. More

checking out the car for road trip They have been very nice and helpful with my cars. The whole personal is so gracious. Its a pleasure to go to this deanship. Thank-you They have been very nice and helpful with my cars. The whole personal is so gracious. Its a pleasure to go to this deanship. Thank-you More

Great service I took my 2019 Mercedes in for its first service, which was super easy to schedule online. Ernesto helped me, and I was in and out in less than an hou I took my 2019 Mercedes in for its first service, which was super easy to schedule online. Ernesto helped me, and I was in and out in less than an hour. Fantastic job! More

Service on the MB CLA 250 Ryan is always very helpful and provide excellent service. The people are very friendly and helpful. The facility is very clean and organized. The M Ryan is always very helpful and provide excellent service. The people are very friendly and helpful. The facility is very clean and organized. The MB of Valencia website for online appointment was easy to use, too. More

Personable, helpful, clear, I get the feeling of trust when I'm at the mercy of making decisions about things I have no experience about, this feeling of trusting, helping me mak I get the feeling of trust when I'm at the mercy of making decisions about things I have no experience about, this feeling of trusting, helping me make the best decisions for my needs not just selling me things, and at the same time keeping the car in great condition As long as I have trust I'll keep coming back Thanks More

service The service person was great, the car wash wasn’t worth waiting for. I was told it would only take an hour so I decided not to take a car. The service person was great, the car wash wasn’t worth waiting for. I was told it would only take an hour so I decided not to take a car. More

Very good Mercedes dealership, all departments are very well trained, and performance of all departments is good as well, I bought my 2007 E 350 when it had 18 Mercedes dealership, all departments are very well trained, and performance of all departments is good as well, I bought my 2007 E 350 when it had 18,000 miles, thanks to Bill Parks my service adviser,.it is still perfect.! More

Great! Jazmin did a great job as always. We needed to return the car the next day due to a warning of Active Curve System Malfunction that was fixed in a cou Jazmin did a great job as always. We needed to return the car the next day due to a warning of Active Curve System Malfunction that was fixed in a couple of hours. More