Mercedes-Benz of Valencia - Service Center

Amazing service Thank you to jazmin for all her help and for everything she did to help me out and everybody else thank you for all your help. Thank you to jazmin for all her help and for everything she did to help me out and everybody else thank you for all your help. More

Valencia, CA Ryan was my consultant and from the start he wasn’t pushy to upsale me but explained the different options and services that would be provided. He add Ryan was my consultant and from the start he wasn’t pushy to upsale me but explained the different options and services that would be provided. He added a nice special touch by recognizing my phone number was based in Idaho. We had a nice chat about the great state and when I left, I felt like I gained a friend. Thanks Ryan More

No Recommendation I have had my 2 vehicles serviced for over 15 years at your service department. When I was told my transmission oil had never been changed so was fu I have had my 2 vehicles serviced for over 15 years at your service department. When I was told my transmission oil had never been changed so was furious. More

Great service! Had a recall on our motorhome on a Sprinter chassis. Derick was very helpful and the process was seamless.i left a very happy camper. Had a recall on our motorhome on a Sprinter chassis. Derick was very helpful and the process was seamless.i left a very happy camper. More

Great job! Jazmin was great. I had a recall for the better part of a year, and she was able to get the part, which nobody else was able to get. Jazmin always ma Jazmin was great. I had a recall for the better part of a year, and she was able to get the part, which nobody else was able to get. Jazmin always makes us feel like valuable customers and her customer service is excellent! More

Entire Team members were Professional I arrived at the dealership at 815am for a service appointment. I was greeted upon arrival and was met by Bill Parks who attends to my vehicles requi I arrived at the dealership at 815am for a service appointment. I was greeted upon arrival and was met by Bill Parks who attends to my vehicles requirements. Always pleasant and informative about my vehicles service needs. Bill keeps me informed of inspection findings and my options. Only wish other companies were as trained in this professional manner. We appreciate your team's All-in & service oriented way of making sure our next Mercedes Benz will be purchased in Valencia. Sincerely Gabe and Chris, USAF Ret. 🇺🇸 More

recent service timely completion of service.Staff were very friendly and professional -especially Matt Geisser. Thank you.Dr Charnock i will be sure to return hopefu timely completion of service.Staff were very friendly and professional -especially Matt Geisser. Thank you.Dr Charnock i will be sure to return hopefully just for service!! More

Matthew Geisler, First class Customer Service About 9 years ago, I started looking for a new Mercedes Service Dept. and decided to try out Mercedes -Benz of Valencia. From the first time I met M About 9 years ago, I started looking for a new Mercedes Service Dept. and decided to try out Mercedes -Benz of Valencia. From the first time I met Matthew, I knew I had come to the right place. His attention to detail and interest in making sure all of my concerns were addressed really stood out. I continue to be impressed by his communication before, during and after the service visits. Making sure all the issues are quantified during the initial visit, calling with updates during the day and then following up afterward to insure everything is as it should be. It makes the entire service experience a pleasure. Its the kind of first class customer service that keeps me a loyal Mercedes customer too. So thanks you Matthew and all the people in the service center at Valencia Mercedes. More

Great service Our car wouldn't start, had it towed to the dealer and they fixed it in a timely manner. The service was great and Bill was very courteous. Thank you Our car wouldn't start, had it towed to the dealer and they fixed it in a timely manner. The service was great and Bill was very courteous. Thank you More

Taking Care of Business We just bought our first Mercedes, Used. 2012 E350, we love it. Three weeks later, the battery dies. We called and made an appointment with your d We just bought our first Mercedes, Used. 2012 E350, we love it. Three weeks later, the battery dies. We called and made an appointment with your dealership to have the battery tested. It was bad and your facility replaced it in no time. (While we waited, We were offered a ride to go have lunch while the car was being worked on.) I will definitely return to your dealership for further services. Jazmin Quintero was very professional and knowledgeable though our hole ordeal. Made our day much easier. Thank You, Alan & Sue Crocker More